Moneytap Customer Care

Name: Moneytap Personal Loan Customer Care
Brand: Paisabazaar
Rating: 4.2 (2839 reviews)

Wide Choice

Quick Disbursal

SmartMatch

Digital Process

Wide Choice

Quick Disbursal

SmartMatch

Digital Process

Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Apply Personal Loan Online

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Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Find Best Personal Loan Offers

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HDFC Bank

10 Second Disbursal*100% Digital Process*Quick Disbursal

Max. Loan Amt.Upto ₹25L

Rate of Interest9.99% - 12.5%

Tenure upto1-5 Years

Processing Fee₹ 6,500

Axis Bank

Low Processing fee

Max. Loan Amt.Upto ₹25L

Rate of Interest9.99% - 17.15%

Tenure uptoUpto 6 Years

Processing FeeUpto 2%

Kotak Mahindra Bank

Lowest Income requirement100% Digital Process*

Max. Loan Amt.Upto ₹25L

Rate of Interest9.98% - 17.2%

Tenure upto1-5 Years

Processing Fee1.1% - 1.5%

Why Choose Paisabazaar?

Compare & Choose the Best Offer

Pre-approved Offers with Instant Disbursals

Know Your Chances of Approval

End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

MoneyTap Personal Loan Customer Care

Email: hello@moneytap.com

Customer Grievance Redressal

Level 1: Grievance redressal system

The existing customers of Moneytap Personal loan can register complaints in any of the following channels.

Emails: Customers can send an email to hello@moneytap.com
Office: Customers can also visit the registered office for registration of complaints in the register:
Registered Office address:
G-405, 4th Floor - Gamma Block, Sigma
Soft Tech Park Varthur,
Kodi Whitefield Post, Bangalore 560066
Submit complaints on social media channels
Complaint calls or emails or messages to the employees

A unique reference number will be assigned to the customers against each complaint, which will be communicated to the respective customer within two working days along with an appropriate turnaround time. MoneyTap claims to address customer complaints within five days.

Level 2: Grievance Redressal Officer

If the complaint addressed is unsatisfactory, the concerned customer can escalate the complaint to the Grievance Redressal Officer (GRO) whose details are mentioned below:

Designation Grievance Redressal Officer

Name Anjali Panwar
Email ID: anjali@moneytap.com
Address
G-405, 4th Floor - Gamma Block, Sigma Soft Tech Park, Varthur,
Kodi Whitefield Post, Bangalore 560066.
MoneyTap claims to address the complaints within 15 days of receipt of the complaint or grievance.

Resolution timelines:

Maximum time taken by the company for the resolution process:

General complaints: 3 to 14 days;
Other complaints like legal cases, suspected fraud, etc: 5-30 days; and
Cases involving third party / other teams: 5-30 days

Further, the company will inform the customer in case a complaint requires more time, along with the reason for the delay and the additional time required for resolution.

Avail Personal Loan For
All Your Needs

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Explore Our Personal Loan Lenders

Avail Personal Loan For
All Your Needs

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What our customers say

Excellant EMI calculator and expert assistance available

The EMI calculator helped me choose the right repayment plan. Clear guidance at every step made the loan process really easy.

Mohit YadavDec 3, 2025

Same day approval. wow.

The loan was approved the same day — super smooth and transparent process.

Shiv KumarDec 3, 2025

Multiple offers in Minutes

Paisabazaar helped me compare multiple loan offers in minutes, and I got the best rate without any paperwork.

Ankita BajajDec 3, 2025

Itna Badhiya Rate and Service Hai!

Apke yaha itna acha interest rate mil gya market mei sabse kum and service toh aur bhi achi h. thank you.

Mohit SinghDec 2, 2025

Best Interest Rate Offer

Got the best interest rate on your website. Best assistance and seamless experience.

Aniket SinghDec 2, 2025

Best Marketplace to Shop for Loans

Your website is the best to apply for a personal loan. Got my loan disbursed within 3 days. So easy and hassle-free.

Nikita SharmaDec 2, 2025

Fast loan approval

I got my loan approved within 24 hours. The process was fast, transparent, and reliable, exactly what I was looking for.

Pragati ShuklaDec 2, 2025

Best place to compare loans

I was able to compare offers from multiple lenders on a single platform. This not only made my search easy but also saved a lot of time which was otherwise not possible if I checked with different lenders separately.

Ashok SinghDec 1, 2025

Quickest Disbursal and Best Offer

I have got a personal loan from other platforms in the past. But your website is the quickest and the easiest place to get a loan. Great work!

Sachin SharmaNov 25, 2025

Super easy loan process and free credit score too

I was unsure about eligibility, but the platform showed instant offers based on my credit score.

Sumit SharmaNov 24, 2025

View All Testimonials

Written By

Vandana Punj

Reviewed By

Shamik Ghosh

Paisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners

*Applicable for selected customers

Moneytap Customer Care

Find Best Personal Loan Offers

How Can I Apply for a Personal Loan Online?

MoneyTap Personal Loan Customer Care

Customer Grievance Redressal

Level 1: Grievance redressal system

Level 2: Grievance Redressal Officer

Resolution timelines:

How Can I Apply for a Personal Loan Online?

Personal Loan Articles

What our customers say

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