Disclaimer: DCB Bank is not a Paisabazaar partner and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to DCB Bank for home loans. No offers/services from DCB Bank are being provided by Paisabazaar for home loans. For further information about DCB Bank for home loans, users are required to reach out directly to DCB Bank.
DCB Bank Home Loan Customer Care Number
For Resident Indians (IST 8:00 a.m. to 8:00 p.m.)
Call: 022 6899 7777 or 040 6815 7777
Email: customercare@dcbbank.com
Email for Loan account queries: loans@dcbbank.com

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For NRIs (Available 24×7)
Call: 91 22 61271000
India: 022 68997777
Email: nri@dcbbank.com
Home loan customers can mail at:
DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.
The customer care service hours details are given below:
Services | Timings |
For Borrowers | 8 a.m to 8 p.m. (Monday to Saturday) |
Last updated on 15 February 2024

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Grievance Redressal
The existing customers of DCB Home Loan can contact the Relationship Manager (RM) or Branch Operations Manager (BOM) at the Branch / Business Unit for any grievances or complaints.
If the customer feels not satisfied with the resolution provided or does not receive any response from the branch manager within 10 working days, he/she can communicate to Principal Nodal Officer at the Corporate and Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: +91 22 6618 7031
E-mail: nodal.officer@dcbbank.com
DCB bank claims that the customer will receive a response within 10 working days of escalating their complaint.
The concerned customer is required to mention the particulars of the complaint, with their Customer ID, Account Number, Title of the Account, Branch Name, Telephone Number, Contact Address, and E-mail ID.
The customer can also fill out the “Complaint Form” available under the “Complaint Redressal & Form” section of the bank’s website.
If a bank fails to provide a satisfactory solution within a month, the customer can communicate with the Banking Ombudsman appointed by the RBI (Reserve Bank of India).