Axis Bank Customer Care – 24×7 Number, Email ID, Grievance Redressal

Axis Bank customer care department can be contacted through call (toll-free numbers), SMS, netbanking, mobile banking, email or writing to the bank’s team. Let us find out how to do it.

Axis Bank Customer Care Number 24×7 Toll-Free Number

In case you need any information regarding Axis Bank’s products and services, the status of cheque issued or deposited, interest rates, ATM, internet banking, mobile banking or blocking lost/stolen ATM/credit card, then you can contact their Axis Bank customer care numbers as mentioned below:

Toll-free Numbers: 1800 209 5577 / 1800 103 5577 

One can also contact the following numbers to connect with the Axis Bank customer service team:

1860 419 5555 / 1860 500 5555 (chargeable)

Axis Bank provides customer service regarding agricultural and rural enquiries as well. It has set up a special customer service team to cater to this sector. One can call the Axis Bank Agri and Rural customer service team at:

1800-419-5577 (Chargable)

For corporate queries, consumers can contact on the following numbers:

1860 500 4971 / 1800 419 0097

NRI customers of Axis Bank can contact customer care by dialling the following chargeable numbers to get answers to their queries and speedy resolution of their issues:

Country	Axis Bank NRI Phone Banking Number
USA	1855 205 5577
Saudi Arabia	800 850 0000
UK	0808 178 5040
UAE	8000 3570 3218
Singapore	800 1206 355
Qatar	00 800 100 348
Canada	1855 436 0726
Hong Kong	800 938 924
Australia	1800 153 861
Non-Toll-Free	+91 40 6717 4100

Also Read: How to Apply for Axis Bank Business Loan

Operating Hours for Axis Bank Customers 

Branch Visit: You can visit Axis Bank’s nearest branch related to loans, credit cards, account services, and other credit products from 8:00 a.m. to 8:00 p.m. Monday to Saturday, excluding national holidays.

On Call: You can also call their Toll-free number for any enquiry, complaint, or suggestions.

Axis Bank Credit Card Customer Care

Customers of Axis Bank can contact the Axis Bank credit card customer care to get instant services related to their credit cards. To report lost credit card or debit card, call on any of the following numbers:

1800 209 5577/1800 103 5577 (toll-free)

Read More: Axis Bank Credit Card Customer Care, Email ID, Postal Address

Axis Bank Grievance Redressal Forum

If you are not satisfied with the response from the Axis Bank customer care team, you can escalate the issue and write to the nodal officer. You can either visit the official website of Axis Bank and submit the grievance redressal form or download the form and send it to the following address:

Nodal Officer

Nodal Officer,
Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No I.T.5,
MIDC, Airoli Knowledge Park,
Airoli, Navi Mumbai-400708.
You can write an email to the following email address as well: nodal.officer@axisbank.com
You can also place a call to the nodal officer in case the issue is not resolved at the first stage.
Ph. 91-080-61865200 (9.30 AM to 5.30 PM Monday to Saturday except 2nd & 4th Saturdays and bank holidays)

Axis Bank Principal Nodal Officer

In case you are not satisfied with the solution or you don’t receive any response within 30 days of approaching the nodal officer, you can further escalate the issue to the principal nodal officer. The form is available on the official website of Axis Bank. You can either submit it online or take a printout of the form, fill in the details and post it to the following address:

Principal Nodal Officer

Ms. Deepti Radkar
Designation: Senior Vice President – II,
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708

You can also contact at +91- 080-61865098 (9:30 AM to 5:30 PM Monday to Saturday except 2nd & 4th Saturdays and bank holidays).

You can also send an email at pno@axisbank.com. You will get a response within 10 working days.

FAQs on Axis Bank Customer Care

Q. Is Axis Bank credit card customer care 24×7?

Ans. Yes, Axis Bank credit card customer care is available 24/7. You can call their emergency helpline number 91-2267987700 to report a loss of credit or debit card or related issues.

Q. What are the operating hours for customer support of Axis Bank?

Ans. Axis Bank’s IVR services are available 24/7 and their loans, credit card and account services are available from 8:00 a.m. to 8:00 p.m. on Monday to Saturday, excluding national holidays.

Q. How can I access customer care through the mobile app?

Ans. You can access the bank’s customer care services by downloading their mobile app Axis Bank ‘Open’ from the Google PlayStore.

Q. Can I get assistance in languages other than English from Axis Bank customer care?

Ans. Yes, with the help of Axis Bank’s assistant Axis ‘AHA’, you can get support in the Hindi language, besides English. Axis Bank AHA is powered by AI, machine learning, natural language processing, and multiple language support.