RBL Bank Customer Care Number 24×7, Email Address

Customers having queries or complaints related to any of the products can talk to a customer care representative by calling on the RBL Bank customer care number-

91-26-6232-7777  

Other important numbers to connect with RBL Bank are mentioned below-

For Banking Queries	+91-26-6232-7777
For Credit Card Queries	+91-26-6232-7777
For Micro Finance Queries	+91 22 6184 6300

Also Read: RBL Credit Card Customer Care Number

Aggrieved customers can also write an email to the customer care team of RBL Bank for quick redressal. One should ensure that all relevant details of the issue, as well as the product availed, should be mentioned clearly in the email. The list of important email addresses is given below-

For Banking Queries	customercare@rblbank.com
For Credit Card Queries	cardservices@rblbank.com
For Micro Finance Queries	customercare@rblbank.com

Customers can also submit their queries through a Web Form, or visit RBL Bank Customer Care page for more details.

RBL Bank has set up a three-level mechanism to resolve grievances related to banking, credit cards and micro finance.

First Level — One can raise grievances directly at the bank’s branch, 24×7 customer service teams, or by writing to the related department with complete details and issues.

When writing these letters or emails, make sure you mention your full name, contact details and account details. A response will be communicated to you within 10 calendar days.

Second Level – If you are not satisfied with the response received in the first level, you can escalate the issue to the Regional Nodal Officer for general and micro finance-related grievances and to the Head of Credit Cards Services for grievances related to credit cards. It is important to quote the reference number allotted by the bank in Level 1.

Third Level – If the issue is still not resolved within 10 calendar days, the next step is to escalate it to the Principal Nodal Officer. You can write an email to – principalnodalofficer@rblbank.com. The postal address is-

RBL Bank Ltd, Unit No. 306-311, 3rd Floor,
JMD Megapolis, Sector – 48,
Sohna Road, Gurugram – 122018, Haryana.

In case no response is received within 30 days of filing the complaint, the customer has the right to approach the Banking Ombudsman for an independent review of the matter.

Read in Detail – RBL Bank Customer Grievance Redressal Process Official Document

The address of RBL Bank’s corporate office is provided below –

RBL Bank Ltd.
One Indiabulls Centre, Tower 2B,
6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Tel: 022 43020600.