Citibank is known for the comprehensive support it offers to the customers through its highly-efficient and proactive customer care team. Citibank Customer Care can be reached on its toll-free helpline, through letters or emails.
Citibank Customer Care Number
Citibank customer care allows account holders to get their issues resolved or queries answered by calling the customer care number. They can call the following numbers to avail customer services related to credit cards, Citibanking, Suvidha and loans:
1860 210 2484
NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below:
+91 22 4955 2484
Citibank Credit Card Customer Care Emergency Helpline
One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. You need to report the loss of your card immediately so that it can be blocked in order to avoid its misuse.
Citibank customer care emergency helpline numbers are
1800 267 2425 (India Toll-free)
+91 22 4955 2425 (local dialling)
Apart from the loss of card, you can also use the above two numbers to report-
- A notification for a transaction you did not make
- A debit/credit card stuck in the ATM slot
- Money not dispensed from an ATM after the successful transaction
This will be an Interactive Voice Response (IVR) call. First, you will be asked to select a preferred language. Your identification details will be required next such as bank account number, loan account details, etc. If you are not an existing customer of Citibank and need information on their products and services, press the respective key and your call will be connected to a phone banking officer who will guide you further.
Citibank Customer Care Number for Branches
If the customer has queries or complaints related to a particular branch, he can also contact the branch directly. Here’s a list of Citibank branch customer care numbers for major cities-
|City||Citibank Customer Care 24×7 Helpline|
|Chandigarh||0172 508 2484|
|Vadodara||079 2642 2484|
|Ludhiana||0161 501 2484|
|Nagpur||1800 180 2484|
Citibank Customer Care Address
Customers have the option to raise their query/complaint by writing a letter addressed to Citibank Customer Care department.
If you are sending the letter through ‘Ordinary Post’, use this address-
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002
If you are using ‘Registered Post’, use this address-
Mail Room, ACROPOLIS,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Chennai – 600 004
Citibank Customer Care Online
Citibank customers who have registered for online banking services can easily raise their query online. Just log in to the Citibank Online and follow the procedure given below-
- Go to Quick Links
- Click on Queries
- Compose a mail explaining your query/complaint and submit
A phone banking officer will call you regarding your query and resolve it at the earliest. Make sure you have all details handy at the time of the call.
In case you have not yet registered for the online banking services, you can generate an IPIN and User ID here- https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp
Citibank Customer Care ‘Ask Me’ Section
For common queries, customers can also visit Citibank ‘Ask Me’ section. To save the customers from the troubles of making a call or writing emails, Citibank has launched ‘Ask Me’- a virtual assistant. One has to enter the question in the box provided and after submitting, the answer will appear on the screen below the question. Sometimes, the solution would be in the form of a link where you can find better answers on your inquiry. Make sure you do not enter any personal details or account details in the box.
If you need general information on a particular product, choose the product from the categories menu given on the right panel. A list of FAQs related to the chosen product will appear on the screen.
Citibank Forms Centre
All the forms you need will be available in Citibank Form Centre. This includes loan application forms, standing instruction form, beneficial ownership declaration form, etc. Fill out the required forms and mail it to-
Citibank Card Center,
PO Box # 4830,
Anna Salai Post Office,
Chennai – 600 002
Citibank Grievance Redressal System
Citibank has a three-level Grievance Redressal System to make sure an aggrieved customer gets the best solution within a reasonable time frame.
Level 1- This is the basic level wherein the customer uses any of the above media to book his complaint or to raise a query and a phone banking officer provides him with a relevant solution. If the customer is satisfied with the solution, there is no need to go to the next level.
Level 2- If the customer is not satisfied with the solutions provided in Level 1, he can escalate the concern to the Head Customer Care. An email explaining the query can be sent to firstname.lastname@example.org. The email should also mention the complaint number generated in Level 1. Head Customer Care can also be reached on 044-28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).
Level 3- If still not satisfied, the aggrieved customer can escalate the matter to the Principal Nodal Officer of Citibank by writing an email addressed to email@example.com.
Established in 1902 in Kolkata, Citibank has completed a century of operations in India. During this period, it spearheaded technological advancements such as bringing the ITES industry in financial services. Currently, the bank has several products in its portfolio including credit card, personal loan, savings account and a lot more.