Oriental Bank of Commerce Customer Care

Customers can call the Oriental Bank of Commerce Customer Care toll-free number from any mobile or landline.

1800-102-1235

1800-180-1235

The Oriental Bank of Commerce ATM card helpline number and Oriental Bank of Commerce debit card customer care toll-free number along with the Oriental Bank of Commerce customer care toll-free number for general enquiries. This number can also be used as Oriental Bank of Commerce debit card blocking customer care number and Oriental Bank of Commerce credit card blocking customer care number.

Credit card customers of OBC can contact the customer service team by calling on the following numbers:

1800-102-1235

1800-180-1235

Following services can be availed regarding credit cards:

• Credit card hotlisting
• Credit card enquiry
• Credit card PIN generation/change
• Credit card limit enhancement

OBC borrowers can contact the customer care to get answers to their queries related to home loans and personal loans by calling on the following numbers:

1800-102-1235

1800-180-1235

Following services can be availed regarding loans:

• Loan enquiry
• Loan approval status
• Next EMI due

Account holders can also contact Oriental Bank of Commerce toll customer care number. This non-toll-free number comes into use especially when the toll-free number is experiencing heavy traffic. The number is mentioned below:

0120-2580001

0124-2340940

To attend to customer grievances, Oriental Bank of Commerce has an online and an offline system:

• The online grievance redressal system is on the bank’s website and can be accessed from the following link – https://www.obcindia.co.in/content/customer-section-complaint-form
• For offline grievance redressal, the customer may follow the below step-wise protocol:

Steps	Contact Person	Remarks
Step – 1	The Branch Manager	Customers should first complain to their bank account’s branch manager. The format for the complaint form is available here: https://www.obcindia.co.in/obcnew/upload/Links/COMPLAINT%20FORM%20(2).pdf
Step – 2	The Nodal Officer of the Cluster Monitoring Offices	For escalating the matter further, the customer can contact the Nodal Officer of the Cluster Monitoring Office. The contact details of these officers are available here: https://www.obcindia.co.in/obcnew/upload/obc/Nodal_Officers_15102016.pdf
Step- 3	The Regional Head, Regional Office	If the grievance is still not resolved, further escalation is possible by contacting the Regional Head. Regional Offices’ details are available here: https://www.obcindia.co.in/obcnew/site/r_office.aspx
Step – 4	Sam T George Asstt. General Manager Complaint Cell, Corporate Office.	For further escalation: Tel: 0124-4126395 Fax: 0124-4126378 E-mail: complaint@obc.co.in
Step – 5	S.P. Chugh General Manager	For further escalation: Phone: 0124-4126371 Fax: 0124-4126499 Email: cgro@obc.co.in
Step – 6	The Banking Ombudsman	For further escalation: Tel: 0124-4126590 / 4126470 Fax: 0124-4176834 E-Mail: ccso@obc.co.in Complaint form for a complaint to the Banking Ombudsman is available here: https://www.obcindia.co.in/obcnew/site/Complaint_Form_des.aspx?com_id=48
Corporate Office Address	Oriental Bank of Commerce Corporate office Plot No.-5 Sector-32 Institutional Area Gurgaon-122001 (Haryana)

Also, you can find below the details for the Oriental Bank of Commerce Chief Grievances Redressal Officer and the Oriental Bank of Commerce Principal Nodal Officers for Complaints/Ombudsman:

Oriental Bank Of Commerce
Corporate Office, Gurgaon
Chief Grievances Redressal Officer
Principal Nodal Officer for Complaints/Ombudsman

Name	BRIJ MOHAN SHARMA
Designation	General Manager
Address	Oriental Bank of Commerce, Corporate Office, Plot No. 5, Sector 32, Institutional Area, Gurgaon – 122001 (Haryana)
Phone No.	0124-4126371
Fax No.	0124-4126499
E-Mail Address	complaint@obc.co.in / Bm062908@obc.co.in

 

Name	RAVINDER KUMAR
Designation	Asstt. General Manager
Address	Oriental Bank of Commerce, Corporate Office, Plot No. 5, Sector 32, Institutional Area, Gurgaon – 122001(Haryana)
Phone No.	0124-4126395
E-Mail Address	complaint@obc.co.in

If a customer is not satisfied with the resolution of his/her grievance or he/she does not receive a reply within a month of his/her complaint lodged at the Bank, he/she can approach the Banking Ombudsman at the Reserve Bank of India (RBI).

Oriental Bank of Commerce also has PBX board and reception numbers of the Gurgaon office on which you can contact them. These numbers are

0124-4126200

0124-4126300

If you are a Non-Resident Indian (NRI) customer of the Oriental Bank of Commerce or planning to be one, you may contact the below representative office of the OBC in Dubai:
ORIENTAL BANK OF COMMERCE
REPRESENTATIVE OFFICE
PO BOX: 103946, Mohd. Sultan Belshaat Building,
Kuwait Street, Near Karama Centre, Al Karama,
DUBAI-UAE
Tel.: +9714 3975920, FAX: +9714 3975921, Mobile: +971 50 2549404
E-mail: obcdubai@yahoo.com

Phone Number	E-mail Address	Department
91-124-4126113	insp@obc.co.in	Inspection & Control Department
91-124-4126376	pnd@obc.co.in	Corporate Strategy & Planning Department
91-124-4126213/27/29	dit@obc.co.in	Department of IT
91-124-4126341	gad@obc.co.in	Services Department
91-124-4126231	publicity@obc.co.in	PR & Publicity Department

Toll-Free Number	1800-180-1235
Toll Number	0120-2580001, 0124 – 2340940
Debit Card Blocking	1800-180-1235
Grievance Redressal	0124-4126371
For Customers from Outside India	+971 50 2549404

If you have a query and/or a suggestion for the Oriental Bank of Commerce, you can also visit the below link to register the same:
https://www.obcindia.co.in/obcnew/site/queries_suggestions.aspx