HDFC Bank Personal Loan Customer Care

Helpline number:

1800 1600 / 1860 2600 (Accessible across India) or the existing customers of HDFC Bank Personal Loan can chat with the bank's intuitive virtual assistant called EVA for quick solutions.

For customers travelling abroad: 022-61606160

Timings: 8:00 a.m. to 8:00 p.m. on all days including Sundays & Bank Holidays.

Note: Charges may be applicable

Personal loan customers can register or report complaints without validating themselves on the bank's toll-free number between 8.00 a.m to 8.00 p.m on all days.

1800 258 3838

Other services available:

1. Customers can visit the “Online Dispute Resolution” section on the contact us page of the website to resolve disputes online with the help of the registered mobile number
2. Customers can call bank officials with complaints or queries.
   For Resident Customers: details are mentioned above
   For NRI Customers: check the details below:

* Kenya – Toll-free number is available from Safaricom and Airtel for fixed networks. For mobile networks, the toll-free number is available from Safaricom, Airtel & Orange

* For other countries – Local charges may apply. Customers are requested to check with their service provider

3. Customers can visit their respective branch offices. Branch details are available on the  “Locate Us” page of the website
4. Customers can write a letter to the address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083

5. Customers can email by filling in the form available on the contact page of the website under the Queries / Feedback / Complaints section
6. Get in touch with an online assistant called “Ask EVA”

Last updated on 22 November 2024

Grievance Redressal Officer

If the resolution provided at the above levels is unsatisfactory, the concerned customer can communicate with the Grievance Redressal Officer in any of the following ways:

1. Email to Grievance Redressal Officer by filling out the form available in the “Contact Us” section of the website
2. Call the Grievance Redressal Cell

3. Write at:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)

Grievance Redressal Cell, HDFC Bank Limited,

1st Floor, Empire Plaza – 1, Lal Bahadur Shastri Marg,

Chandan Nagar, Vikroli West,

Mumbai – 400083