YES Bank Customer Care Toll-free Number, SMS, Email ID

Updated: 17-07-2024 05:21:12 AM

Customers can get answers to their queries, give feedback and register complaints relating to their savings accounts, personal loan, credit cards, fixed deposits and more. This can be done by contacting YES Bank customer care via call, email or SMS. Read on to know more details about YES Bank customer care.

YES Bank Customer Care Number

Customers who wish to give their feedback, make enquiries or register complaints can call on the YES Bank customer care number between 8 AM – 8 PM at

                                     1800 1200 (Toll-free India)

YES Bank savings account and current account customers residing outside India can call on the below-mentioned numbers:

       +91 22 4935 0000 (from outside India)

 1833 380 0149 (USA)

  1833 491 0559 (CANADA)

800 048 9153 (UK)

  8000 3570 2510 (UAE)

For queries related to YES Bank credit card-related queries or credit card cancellations/closures, customers can call on the YES Bank credit card customer care numbers given below:

1800 103 6000 (YES First/Premia)

1800 103 1212 (YES Prosperity)

+91 22 4935 0000 (when calling from outside India)

YES Bank Customer Care E-mail ID

Customers can also get their queries resolved or give feedback by sending an email to the YES Bank customer care email address given below:

                                   yestouch@yesbank.in

YES FIRST customers can send an email to:

                                     yesfirst@yesbank.in

For credit card-related queries and feedback, customers can send an email to:

                                    yestouchcc@yesbank.in

For credit card cancellations/closures, customers can email at:

                                creditcard.closure@yesbank.in

YES Bank SMS Banking

YES Bank customer care can also be accessed via SMS by typing ‘HELP’ space <CUST ID> and sending it to +91 9552220020.

YES Bank Grievance Redressal

• In case the customer is not satisfied with the response provided by YES Bank customer care, he can raise the issue to the bank’s Grievance Redressal Officer or Nodal Officer at:

Sangeeta P
Head – Grievance Redressal
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: head.grievanceredressal@yesbank.in

Phone No: 022-39489373

• In case the resolution offered at Level 2 does not meet the customer’s expectation, he can write to the bank’s Principal Nodal Officer as below:

Shefali Singh Moza
Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: principal.nodalofficer@yesbank.in
Phone No: 022-39489374

• In case the customer is still not satisfied with the response offered by the principal nodal officer within 30 days of lodging the complaint, the customer may write to the centralised Banking Ombudsman.

FAQs

Q. What is YES Bank personal loan customer care number?

Ans. One can contact the customer care team for queries related to YES Bank personal loan by calling at:

1800 1200 (Toll-free India from 8 AM -8 PM)

+91 22 4935 0000 (From Outside India)

1833 380 0149 (USA)

1833 491 0559 (CANADA)

800 048 9153 (UK)

8000 3570 2510 (UAE)

Q. Who can get YES Bank customer care services?

Ans. All categories of account holders such as those having savings accounts, credit cards, fixed deposits, loans, etc. can access YES Bank customer care services.

Q. How can customers report a fraudulent transaction in YES Bank?

Ans. To report a fraudulent transaction in YES Bank, customers can call on the YES Bank customer care number, write an email, SM or visit the nearest bank branch.