ICICI Bank Personal Loan Customer Care

For any queries related to personal loans, you can contact ICICI Bank Customer Care at the toll-free number 1800 1080,...

For any queries related to personal loans, you can contact ICICI Bank Customer Care at the toll-free number 1800 1080, available 24x7 for assistance.

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Google Play Store

4.5_/5

15.5L Reviews

5.7cr+Satisfied Customers

65+Lending Partners

₹65k Cr+Loans Disbursed

Wide Choice

Curated offers from 30+ lenders

Quick Disbursal

Money in your account instantly

SmartMatch

Offers ranked according to eligibility

Digital Process

Hassle-free & paperless

Find Best Personal Loan Offers

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HDFC Bank

10 Second Disbursal*100% Digital Process*Quick Disbursal

Max Loan Amt.Upto ₹25L

Rate of Interest9.99% - 12.5%

Tenure upto1-5 Years

Processing Fee₹ 6,500

ICICI Bank

100% Digital Process*Quick Disbursal

Max Loan Amt.Upto ₹25L

Rate of Interest11% - 13%

Tenure upto1-5 Years

Processing FeeUpto 2%

Axis Bank

Low Processing fee

Max Loan Amt.Upto ₹25L

Rate of Interest9.99% - 17.15%

Tenure uptoUpto 6 Years

Processing FeeUpto 2%

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ICICI Bank Personal Loan Customer Care Number

Grievance Redressal

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Pre-approved Offers with Instant Disbursals

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End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

ICICI Bank Personal Loan Customer Care Number

Existing customers of ICICI Bank Personal Loan can raise service requests by visiting the “Contact Us” page of the website or writing to the address for further assistance or queries. The customer can also check the EMI Clearance Status under the service request section.

Customer Care Number

1800 1080
Backup Customer Care number: 1860 120 7777

Address

ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Other Contact Information

Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007,
Gujarat, India.
Telephone: 1800 1080
CIN: L65190GJ1994PLC021012

Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Telephone: 1800 1080
Fax: +91-22-26531122

Last updated on 22 November 2024

Grievance Redressal

Personal loan customers can follow the below procedure for any grievances, queries or complaints:

Level 1

The concerned customer can e-mail their queries or concern by clicking on the ‘Email’ button (on the complaint section of the ICICI bank’s website). Further, the customer has to fill out the form (product/service; complaint related to; complaint type) and mention their registered e-mail ID with the bank.

Level 2

If the concerned customer is not satisfied with the resolution provided at level 1, he/she can download the ‘Complaint Form’ from the complaint section of the website and send it to Mr. Girish Sehgal, Head – Phone Banking.

The customer can also raise concerns to the Head of Phone Banking by clicking on the “Submit query/request” button from the complaint section of the bank and filling in the necessary details.

Level 3

The aggrieved customer can also communicate to the Head – of Customer Service Quality, or filling the “Query Form’ or submit the “Query request” button on the complaint section of the website, in case the response provided above is not satisfactory.

Level 4

If the customer feels dissatisfied with the responses provided at all the above levels, the person can write to Ms. Sharlet Malvankar, Principal Nodal Officer, by either mailing a physical "Complaint Form’ or by clicking the "email" button on the complaint page.

If the customer’s issue is not resolved even after following up through various complaint resolution channels, he/she can write to the Nodal Officer at:

The Nodal Officer ICICI Bank Ltd

Bandra Kurla Complex Mumbai 400051

Or,

E-mail: headservicequality@icicibank.com

Avail Personal Loan for
All Your Needs

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Explore Our Personal Loan Lenders

Avail Personal Loan for
All Your Needs

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What our customers say

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

Kokil BarnwalFeb 12, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

Anuradha GuptaJan 21, 2026

Best Advisor for Personal Loan

I would like to share my feedback regarding my recent interaction with Mr. Vipin Singh (employee id EW12967) After discussing the financial matters with him, I felt very satisfied with his approach and professionalism. He explained everything clearly, handled the discussion patiently, and ensured that all concerns were addressed effectively. His communication skills, positive attitude, and dedication towards his responsibilities truly reflect his commitment to the organization.

20th Jan 2026Jan 20, 2026

Meri shaddi thi

Shadi mai bht kharche hote hai. Maine shaddi ke liye personal loan paisabazaar se liya tha. Process smooth tha or interest bhi sahi milla.

Sadia KhatunJan 15, 2026

Perfect for Loan Solutions

Recently I had a conversation with Mr. Harsh ji. Thanks Mr. Harsh ji for providing a better solution in a very short period of time with very nice behaviour. Thank You very much.

Amit ChahalJan 15, 2026

Travel ke liye personal loan liya tha

Mai bohot din se out of India ghumne jana chahti thi lekin jab jane ka time mila toh budget kaam padh raha tha, Paisabazaar se personal loan leke bht acha trip kiya. Maza agaya. Mere upar koi burden bhi nhi padha

Tarini RoyJan 14, 2026

Easy personal loan available

Took personal loan. Good experience.

Ruchika TiwariJan 14, 2026

Stress-free Laon Borrowing Process

There was a complication with my KYC verification. Paisabazaar’s Shazeb handled it swiftly and professionally. He ensured that I received regular updates, explained the resolution steps clearly, and most importantly, resolved the issue quickly. His prompt assistance and communication made the entire experience smooth and stress-free. Thanks to his efforts, the loan process was completed without further delays.

Abhishek ThakuraJan 14, 2026

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Written By

Vandana Punj

Reviewed By

Shamik Ghosh

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