ICICI Bank Personal Loan Customer Care

Existing customers of ICICI Bank Personal Loan can raise service requests by visiting the “Contact Us” page of the website or writing to the address for further assistance or queries. The customer can also check the EMI Clearance Status under the service request section.

Customer Care Number

1800 1080
Backup Customer Care number: 1860 120 7777

Address

ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Other Contact Information

Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007,
Gujarat, India.
Telephone: 1800 1080
CIN: L65190GJ1994PLC021012

Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Telephone: 1800 1080
Fax: +91-22-26531122

Last updated on 22 November 2024

Personal loan customers can follow the below procedure for any grievances, queries or complaints:

Level 1

The concerned customer can e-mail their queries or concern by clicking on the ‘Email’ button (on the complaint section of the ICICI bank’s website). Further, the customer has to fill out the form (product/service; complaint related to; complaint type) and mention their registered e-mail ID with the bank.

Level 2

If the concerned customer is not satisfied with the resolution provided at level 1, he/she can download the ‘Complaint Form’ from the complaint section of the website and send it to Mr. Girish Sehgal, Head – Phone Banking.

The customer can also raise concerns to the Head of Phone Banking by clicking on the “Submit query/request” button from the complaint section of the bank and filling in the necessary details.

Level 3

The aggrieved customer can also communicate to the Head – of Customer Service Quality, or filling the “Query Form’ or submit the “Query request” button on the complaint section of the website, in case the response provided above is not satisfactory.

Level 4

If the customer feels dissatisfied with the responses provided at all the above levels, the person can write to Ms. Sharlet Malvankar, Principal Nodal Officer, by either mailing a physical "Complaint Form’ or by clicking the "email" button on the complaint page.

If the customer’s issue is not resolved even after following up through various complaint resolution channels, he/she can write to the Nodal Officer at:

The Nodal Officer ICICI Bank Ltd

Bandra Kurla Complex Mumbai 400051

Or,

E-mail: headservicequality@icicibank.com