Central Bank of India Customer Care

CBI customer care has 24/7 service. The Central Bank of India customer care number is mentioned below:

1800-22-1911

This number can also be used as a Central Bank of India debit card customer care toll-free number, Central Bank of India debit card blocking customer care toll-free number and Central Bank of India customer care toll-free number for general enquiries.

The Central Bank of India customer care toll-free number for raising issues related to credit cards is mentioned below:

1800-22-1911

This can also be used as credit card blocking customer care toll-free number.

Central Bank of India Credit Card Customer Care Toll Number

In case the Central Bank of India customer care toll-free number for credit cards is not reachable or is experiencing heavy traffic, the customer can contact the Central Bank of India credit card customer care toll numbers mentioned below:

022-66387737

022-66387743

This can also be used as Central Bank of India credit card blocking customer care toll number.

If the customer requires any assistance related to card hotlisting, card not working, card not working for online registration and transaction, failed transaction in ATM/POS/ Online & Account debited requiring reversal and other such debit card and ATM-related services, they can contact the numbers mentioned below or email to get their issues resolved:

Type of Assistance	Contact Number	E-Mail IDs for Communication
Card Hotlisting/Card not working	1800 22 1911	debitcard_os@centralbank.co.in debitcard@centralbank.co.in sm4atm@centralbank.co.in
Card not working for online registration/transaction.	022 49197323	debitcard_os@centralbank.co.in sm4atm@centralbank.co.in
For a failed transaction in ATM/POS/Online & Account debited requiring reversal	022-49197314/15	atmrecon@centralbank.co.insmatmreversal@centralbank.co.in

Central Bank of India Debit Card/Credit Card Hotlisting through SMS

If customers are using a Central Bank of India debit card, credit card or any other banking card and they need to block it as it has to be hotlisted (i.e. reported lost or stolen), they can just do the same by sending a SMS from their registered mobile (mobile no. which has been registered with the bank) to

9967533228

SMS	Action
LOST	For blocking all cards linked to mobile
LOST <space> Card no.	For blocking specific card no.
LOST<space>Account no.	For blocking card in the specific account

There is a dedicated ATM helpdesk fax no. of Central Bank of India to serve the customer if they have an issue with a Central Bank of India ATM. The issue may range from non-disbursement of cash, ATM not functional, ATM card stuck or unreadable etc. In such a case, the customer can contact the Central Bank of India’s ATM helpdesk fax no. through a fax machine:

022-22630104

Central Bank of India ATM Transaction Complaint Form

If the customers want to lodge a complaint related to a Central Bank of Indian ATM transaction, they can find the template/form for lodging that complaint on the Central Bank of India website.

Central Bank of India PMJDY Grievance Redressal Email ID

If the customers are a party to Pradhan Mantri Jan-Dhan Yojana through the Central Bank of India and if they have a complaint or grievance from the bank, they can contact the Central Bank of India at this email id:

pmjdy.grievances@nic.in

Central Bank of India Customer Care Centers for MSME

If the customers are MSME Entrepreneurs and/or represent a Micro, Small & Medium Enterprises and have a financial/banking relationship with the Central Bank of India, they can contact the bank for a quick redressal of their grievance at one of the bank’s care centers.

If the customers require Central Bank of India assistance related to UPI and BHIM app, they can contact the below email IDs:

Issue	Phone No.	Email Address
For technical issues	1800-22-1911	upisupport@centralbank.co.in
For Reversal/failed transactions	022-61648613	smtbk2@centralbank.co.in

Customers can contact regional nodal officers for complaint/grievance redressal. The details of Central Bank of India Regional Nodal officers are given below:

List of Regional Nodal Officers:

Officer Name	Region	Email	Phone Number
B.B. Sharma	Agra	rmagraro@centralbank.co.in	9410290318
Rakesh Roshan	Ahmedabad	operahmero@centralbank.co.in	7567883892 079-71786081
D.P Kale	Ahmednagar	opernagarro@centralbank.co.in	9423028837 0241-2470934
M. P. Parwate	Akola	rmakolro@centralbank.co.in	9604809841 0724-2401013, 2458874
M.S. Tare	Ambikapur	armambiro@centralbank.co.in	9584469568 0777-4227086
R B Sonawane	Amravati	operamrao@centralbank.co.in	09923788588 0721-2660060
Vijay Gupta	Amritsar	operamriro@centralbank.co.in	8558855226
Prahlad Kumar	Anand	armananro@centralbank.co.in	9979852722 02692-257049
U.K. Mishra	Aurangabad	rmauraro@centralbank.co.in	8390903463 0240-2352400
D. Durraikkanni	Bangalore	rmbanro@centralbank.co.in	9916100228 080-22879151
P. Mazumder	Barpeta	rmbarpro@centralbank.co.in	9706002608
Ms Kumkum Verma	Bareilly	rmbarero@centralbank.co.in	0581-2574745
Ravi M. Malhotra	Baroda	armbaroro@centralbank.co.in	8980013799 0265-2414472
P.N. Moolchandani	Bhopal	armbhopro@centralbank.co.in	9425303840
U.C.C.Singh	Bhubaneshwar	rmbhubro@centralbank.co.in	07381022467 0674-2397409
R K Kaushik	Chandigarh	rmambaro@centralbank.co.in	09988690156 0172-2540992
S.P. Rajammal	Chennai	operchenro@centralbank.co.in	9443905165 044-28883208
Saryam	Chhindwara	rmchhiro@centralbank.co.in	8827410828
Gopalakrishnan	Cochin	rmcochro@centralbank.co.in	8943336950
Dr Chandra Shekhar	Coimbatore	rmcoimro@centralbank.co.in	0422-2394196
Shakti Samanta	Cooch Behar	rmcoocro@centralbank.co.in	9830575598
Vijay Chowdhry	Darbhanga	rmdarbro@centralbank.co.in	9431858834
Rajendra Kumar	Dehradun	rmdehrro@centralbank.co.in	9451739656
Mrs Vijay Sethi	Delhi-A	rmdelaro@centralbank.co.in	9868884909 011-23230558
B.D. JHA	Delhi -B North	operdelbro@centralbank.co.in	8447633465 011-23830266
Ramesh Jha	Deoria	rmdeorro@centralbank.co.in	8795819724
K.S. Ghosh	Durgapur	rmdurgro@centralbank.co.in	9474881925
D P SHARMA	Etawah	rmetawro@centralbank.co.in	9927428107
R P LAL	Gaya	rmgayaro@centralbank.co.in	9835415007
O.P. Gupta	Gorakhpur	cmgoraro@centralbank.co.in	8795813987
Indrani Das	Guwahati	pdguwaro@centralbank.oc.in	9864894855 0361-2463566
Mahendra Kumar	Gwalior	opergwalro@centralbank.co.in	9977310038
Rias Ibrahim	Hubli	rcchoblro@centralbank.co.in	9844885355 0836-2361755
N. Shyam Sunder	Hyderabad	armhydero@ centralbank.co.in	040-23468925
K Sureshkumar	Indore	rmindoro@centralbank.co.in	9425303857 0731-2434738
R. Pathak	Jabalpur	rmjabaro@centralbank.co.in	9406018886
B.M. Gaur	Jaipur	rmjaipro@centralbank.co.in	08696930697 0141-3156916
A.P. Panzade	Jalgaon	rmjalgro@centralbank.co.in	02572283217 0257-2283194
D.K. Rana	Jalandhar	pdjalpro@centralbank.co.in	09915239851 0181-2237719
Barun Kumar Das	Jalpaiguri	pdjalpro@centralbank.co.in	3561231243 03561-231245
R.N. Singh	Jamnagar	operjamnro@centralbank.co.in	0942944327 0288-2678656
J.S. Sharma	Jhansi	armjhanro@centralbank.co.in	09411938126 0510-2330026
K.S. Bhaskar	Jodhpur	rmjodhro@centralbank.co.in	0291-2644651
N.C. Saha	Kanpur	armkanpro@centralbank.co.in	08795819477 0512-2217242
Priya Ranjan Sinha	Kolkata -North	operkolknro@centralbank.co.in	9051176382
Mr Sethi	Kolkata -South	rmkilsro@centralbank.co.in	9874333397 033- 22308921
Mahandra Singh	Kota	armkotaro@centralbank.co.in	08696345600 0744-2324706
R.K.Gupta	Lucknow	rmkuckro@centralbank.co.in	9839484058
M.L. Bansal	Ludhiana	cmludhro@centralbank.co.in	9646237100
P.R. Vijayakumar	Madurai	cmmaduro@centralbank.co.in	8489945252 0452-2537467
Ramesh Kalra	Meerut	rmmeerro@centralbank.co.in	8755590426
R.K. Pahuja	Mro	cmoprmro@centralbank.co.in	9167980351 022-4034582
C.K. Roy	Motihari	rmmotiro@centralbank.co.in	9534397042
Pawan Kumar	Muzaffarpur	rmmuzaro@centralbank.co.in	9470008341
D.S. Khedekar	Nagpur	rmnagpro@centralbank.co.in	9422817102 0724- 2400014
M B Wadile	Nasik	opernasiro@centralbank.co.in	09421793935 0253-2353597
PY Malgaonkar	Panaji	operpanaro@centralbank.co.in	8322224385
S.N. Jha	Patna	rmpatnro@centralbank.co.in	9973973148
C.G. Choure	Pune	cmpunero@centralbank.co.in	09373004954 020-26051992
Walter Lawrance	Purnia	operpurnro@centralbank.co.in	09931202149 06454242639
B.P. Singh	Raipur	rmraipro@centralbank.co.in	9584469556
A J Patel	Rajkot	armrajkro@centralbank.co.in	09687690034 0281-2230482
R.S. Choudhary	Ranchi	rmrancro@centralbank.co.in	09570900444 0651-6457085
R.S. Bhardwaj	Rohtak	operrohtro@centralbank.co.in	09813559343 01262-213080 01262-212091
Ajay K Verma	Sagar	opersagro@centralbank.co.in	9685701836 07582-261592
P.K. Sinha	Saharsa	rmsaharo@centralbank.co.in	9801120779
S.K. Vermani	Shimla	opersimlro@centralbank.co.in	09736879440 0177-2814906
M.U. Ansari	Siliguri	rmsiliro@centralbank.co.in	7797810123
R.C. Sahu	Siwan	rmsiwaro@centralbank.co.in	7631372442
D K Singh	Surat	opersura@centralbank.co.in	0261 -2465841
Arun K. Bhalekar	Thane	armthanro@centralbank.co.in	9920758509
Jayraman	Tiruchirapally	rmtiruro@centralbank.co.in	8939758049
Biswanath Roy	Trivandrum	armtrivro@centralbank.co.in	9497153950 0471-2325268
Dwijen Dutta	Upper Assam	rmuppero@centralbank.co.in	09435116581 0376-2309371 0376-2322905
Y.P. Verma	Varanasi	rmvararo@centralbank.co.in	9335254406
V.S.R. Sarma	Vijayawada	armvijaro@centralbank.co.in	0866-2488025
S. Srinivasa Raju	Visakhapatnam	rmvisaro@centralbank.co.in	09849475105 0891-2556166

If customers complaint or grievance with the Central Bank of India has not been solved by their Regional Nodal officer, they can contact the Chief Grievance Redressal Office of Customer Grievances at Central Bank of India officer through the below-mentioned protocol and procedure:

Name	Mr. Amitabh Gupta
Designation	Asst. General Manager (Customer Service and Complaints)
Address	Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023
Telephone	022 – 22617896, 022 – 22623450
Fax	022 – 22643054
Facility of On-Line Complaint	If the customers register an online complaint with the Central Bank of India, they will get a Unique Identification Number (UIN). This UIN will help the complainants in tracking the updated position of their complaint. Customers can also e-mail their complaint on the  email ID: complaints@centralbank.co.in
Customer Service No.	1. 022-61648708 CM 2. 022-22643056 SM

If the customers need to further escalate the grievance, then they can contact Principal Nodal Officer of Customer Service and Grievances which is the General Manager of Operations through the below contact details:

Phone: 022-2264 3056
Fax: 022-2264 3054
E-mail: gmoper@centralbank.co.in

Postal Address:
General Manager-Operations
Central Bank of India,
Central Office,
2nd Floor, MMO Building,
M.G.Road, Fort,
Mumbai 400 023

If the customers still need to escalate their grievance through internal procedure, the customers can contact the Chairman and Managing Director of the Central Bank of India, details of that are given below. The customers should receive a response within 30 days. Post this time period, the customers can contact the Banking Ombudsman under the RBI.

Postal Address:
Shri Rajeev Rishi
Chairman And Managing Director
Central Bank Of India,
Chander Mukhi,
Nariman Point,
Mumbai- 400 021

For other complaints from Central Bank of India, customers can approach the bank through the below-mentioned link:

https://www.centralbankofindia.co.in/english/grievance.aspx

For pension-related complaints from Central Bank of India, customers can approach the bank through the below-mentioned link:

https://www.centralbankofindia.co.in/english/PensionerMainGrievForm.aspx

For contacting Banking Ombudsman for grievances with the Central Bank of India, the contact details can be found below:

https://www.centralbankofindia.co.in/pdf/Ombudsman21122016.pdf

Central Bank of India Offices

The Corporate office of the Central Bank of India is located at:
Central Bank of India
Chander Mukhi, Nariman Point
Mumbai – 400 021
Tel.: 022 – 6638 7777

The contact details of the Zonal offices of Central Bank of India are given in the web-link below:

https://www.centralbankofindia.co.in/English/contact_us.aspx

Pradhan Mantri Jan Dhan Yojana Toll-free Number

The toll-free numbers for Pradhan Mantri Jan Dhan Yojana (PMJDY) are:

1800-180-1111

1800-11-0001