ICICI Bank UPI – Registration, Limit, Send/Receive Money

Unified Payment Interface (UPI) enables all bank account holders of participating banks to send and receive money from their smartphones just by entering the VPA and without entering any additional bank details. UPI service is instant and is available 24×7 even on public/bank holidays.

ICICI Bank does not have a separate app dedicated for the use of UPI. The feature is embedded in the bank’s mobile banking application called iMobile. Let us know about the UPI features offered by this application:

• UPI feature in ICICI Bank is available on iMobile Pay and Pockets
• Optimal security and high privacy of account details
• Easy and instant transfers 24×7
• Transfer up to Rs. 1,00,000 in a day
• No pre-registration required for the beneficiary
• The service is free of cost

Type of Transaction	Transaction Limit
Daily transaction limit	Rs. 1,00,000
Per transaction limit	Rs. 1,00,000
Total number of transactions allowed in a day through third-party apps	10
Person to person transactions	20
Person to merchant transactions	20
IPO limit	Rs. 5,00,000
For categories like Capital Markets, Collections, Insurance, Foreign Inward Remittances	Rs. 2,00,000

Following steps explain how to register on the ICICI Bank UPI App:

Step 1: Download ICICI Bank’s mobile banking app iMobile Pay app from Google Play Store or Apple Store.

Step 2: Login to the app and tap on ‘BHIM UPI’ icon on the dashboard.

Step 3: Click on ‘Manage’ and then tap on ‘My Profile’ section.

Step 4: Input the UPI ID of your choice or pick from the suggested UPI IDs and hit ‘Proceed’.

Step 5: Link your ICICI Bank account and select your account number.

Step 6: Under ‘Set as Default’, select ‘To Send Money’ and ‘To Receive Money’ option. Click on ‘Submit’.

Step 7: Your UPI ID is successfully created.

While sending money using ICICI Bank’s iMobile Pay through UPI, you will get three options to send money namely – using any contact in your phone, using UPI ID, and using bank account number and IFSC. The below-mentioned process explains how one can send money using UPI ID from iMobile Pay:

Step 1: Login to iMobile Pay and tap on BHIM UPI on the dashboard.

Step 2: Tap on ‘Send Money’.

Step 3: Input the UPI ID of the receiver.

Step 4: Add the amount and click on ‘Proceed’.

Step 5: Enter the UPI PIN and your transaction will be processed.

Below-mentioned are the steps that will help you collect money using ICICI Bank’s iMobile Pay app:

Step 1: Login to iMobile Pay application and click on BHIM UPI option on the dashboard

Step 2: Tap on ‘Transact’. On the next page, select the option ‘Collect from Virtual Payment Address’.

Step 3: Input all the details such as the receiver’s UPI ID, Payee’s UPI ID, amount, choose from ‘Collect Now’ or ‘Collect Later’, and select the expiry date. Click on ‘Submit’.

Step 4: Tap on ‘Submit’ on the pre-confirmation page and your transaction to collect money will be successful.

In iMobile Pay application, you have the option to raise a complaint regarding UPI. Navigate to ‘Contact Us’ and tap on ‘Register a complaint regarding UPI’ section and raise a query. The customer needs to mention the following details for faster assistance:

• Transaction ID
• Your VPA (Virtual Payment Address)
• Beneficiary’s VPA (in case of making the payment) or remitter’s VPA (in case of collecting the payment)
• Date and time of transaction

In case customers face any issues regarding UPI, they can contact the customer care executive on the mentioned customer care number:

1800 1080

If the issue is related to any third-party application, he/she may contact customer care as under:

Partner	Customer Care Contact
Google Pay	1-800-419-0157
WhatsApp	1-800-212-8552
PhonePe	080-68727374
Xiaomi	18002586286
MakeMyTrip	0124-462-8747

Also Read: ICICI Bank Customer Care

Q. What will I get my refund in case of a failed UPI transaction in ICICI Bank?

Ans. If the transaction has failed and the amount is deducted from your account, you shall receive your amount within Transaction + 2 days. However, in case you do not receive your funds within the stipulated period, you can call the bank’s customer care between 7:00 AM to 9:00 PM from your registered mobile number.

Alternatively, you can also write to the bank at customer.care@icicibank.com for further assistance.

Q. I have two accounts with ICICI Bank, do I need separate VPAs for each of my accounts?

Ans. You have the choice to link both of your accounts to a single VPA. However, you need to ensure which account you would use as your default account for debit transactions and which account would be used for credit transactions. Alternatively, you can also generate a separate VPA for each account.

Q. Is UPI active on ‘Pockets’ app by ICICI Bank?

Ans. Yes. UPI is active on ‘Pockets’ app by ICICI Bank.

Q. Where can I access my UPI transactions?

Ans. The bank records all your transactions done through UPI and you have the option to view your transactions in the ‘Transaction History’ section on the ICICI Bank mobile banking app.

Q. Is there an option to cancel UPI payment in ICICI Bank?

Ans. UPI transactions once initiated cannot be cancelled or reversed since these are real time transactions.

Q. Can I transfer money abroad using UPI in ICICI Bank?

Ans. You cannot transfer money abroad using UPI in ICICI Bank.