IndusInd Bank Personal Loan Customer Care Number
1860 267 7777
022 42207777 (outside India)
Grievance Redressal
Personal loan customers can contact the concerned branches for redressal of their queries, provide feedback or register complaints related to the bank’s services. Alternatively, they can register their complaints or grievances with the Personal Loan Customer Care numbers mentioned above.
Escalation Head – Customer Care
If the Branch or Contact Centre are unable to resolve the customer’s query within 7 working days, they can escalate the matter to the Regional Heads of IndusInd Bank through the Head – Customer Care as under:
Banking
Mr. Dickson Baptista
Head – Customer Care
Opus Centre, 4th Floor,
47 Central Road, Opp. Tunga Paradise MIDC,
Andheri East, Mumbai – 400 093
Customer Care Number: 1860 267 7777
Email – customercare@indusind.com
The details of Regional Nodal Officers, responsible for implementation of customer service and complaint handling at a regional level, are provided below:
| Sl. No. | Centre | Area of Operation | Regional Managers | Address | Contact Details |
| 1. | Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Mr. Thomas Sebastian
| IndusInd Bank, Ahmedabad Zonal Office, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006 | Landline – 079 61916706 Email ID: boiblahmed@indusind.com |
| 2. | Bengaluru | Karnataka | Mr. Prabhu Sivaramakrishnan | IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004 | Landline – 080 45673123 Email: boiblbang@indusind.com |
| 3. | Bhopal | Madhya Pradesh and Chattisgarh | Mr. Pushpendra Singh Tomar | IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011 | Landline – 0755 2550288 Email: boiblbhop@indusind.com |
| 4. | Bhubaneswar | Odisha | Mr. Abhijit De | IndusInd Bank-Bhubaneswar Regional Office 1st Floor N-5/542 IRC Village Nayapalli Bhubaneswar, Odisha – 751015 | Landline – 0674-2362646 Email: boiblbhub@indusind.com |
| 5. | Chandigarh
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. | Mr. Amit Kumar Sharma
| IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018 | Landline – 0172 5213129 Email: boiblchand@indusind.com |
| 6. | Chennai
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Mr. Ramani Prabhakar | 115, G N Chetty Road, T Nagar, Chennai – 600 017
| Landline: 044 28346029 Email: boiblchen@indusind.com |
| 7. | Guwahati
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Mr. Sajesh Nair
| IndusInd Bank Ltd. Regional Office, Saket Building, 6th Floor, 44 Park Street, Kolkata 700016 | Land Line: 033 30073378 Email: boindusindbankguwa@indusind.com |
| 8. | Hyderabad | Andhra Pradesh and Telangana | Mr. Anilkumar Tavvala | IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016 | Landline: 040-66595286 Email: boiblhyde@indusind.com |
| 9. | Jaipur | Rajasthan | Mr. Manish Mehta | IndusInd Bank, Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar, Jaipur – 302004 | Landline: 0141-4182965 Email: boibljai@indusind.com |
| 10. | Kanpur | Uttar Pradesh (excluding districts of Ghaziabad and Gautam Buddha Nagar) and Uttarakhand | Mr. Joy Prakash Dutta | IndusInd Bank Ltd, Zonal Office, North-3, 1st Floor IndusInd Bank 628/10A Faizabad Road Indiranagar, Lucknow – 226010 | Landline: (0522) – 4933977 Email: boiblkanp@indusind.com |
| 11. | Kolkata | West Bengal and Sikkim | Mr. Karuna Kant Singh | IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016 | Landline: 033 40813275 Email: boiblkol@indusind.com |
| 12. | Mumbai I | Districts of Mumbai, Mumbai Suburban and Thane | Mr. Manikantan Iyer | IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093 | Landline: 022-61798379 Fax 022-6641 2318 Email: boiblmahgoa@indusind.com |
| 13. | Mumbai II | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mr. Manikantan Iyer | IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093 | Landline: 022-61798379 Fax 022-6641 2318 Email: boiblmahgoa@indusind.com |
| 14. | New Delhi I | Delhi, Jammu and Kashmir | Mr. Rajesh Kumar Mahajan | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070 | Landline: 011 49522500 Ext 519 Email: boibldelhi@indusind.com |
| 15. | New Delhi II | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Mr. Rajesh Kumar Mahajan | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070 | Landline: 011 49522500 Ext 519 Email: boibldelhi@indusind.com |
| 16. | New Delhi III | North-East, Central, Shahdara, East and South-East districts of Delhi | Mr. Rajesh Kumar Mahajan | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070 | Landline: 011 49522500 Ext 519 Email: boibldelhi@indusind.com |
| 17. | Patna | Bihar and Jharkhand | Mr. Saroj Panda | IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag, Patna – 800 020 | Landline: 0612 3035700 Email: boiblpatna@indusind.com |
| 18. | Thiruvanantapuram | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Mr. Madhu Mathews | IndusInd Bank Ltd, Thiruvananthapuram Branch, Vellayambalam – Sasthamangalam Road, Sasthamangalam P.O, Thiruvananthapuram | Landline: 0471-4100811 Email: boiblthiruv@indusind.com |
| 19. | Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnag ar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Mr. Tarandeep Singh | IndusInd Bank, Upper Ground Floor MM Tower, GMS Road, Dehradun – 248001 | Landline: 911-352762505 |
| 20. | Ranchi | Jharkhand | Mr. Saroj Panda | IndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag Patna – 800 001 Landline – 0612 3035700 | Email: boiblpatna@indusind.com |
| 21. | Raipur | Chattisgarh | Mr. Brajesh Tiwari | IndusInd Bank Ltd., Ground Floor, Shop no 1- 8, Jeevan Apartment, Shankar Nagar Raipur – 492001 | Landline: 91- 7566282282 |
| 22. | Jammu | J&K | Mr. Amit Kumar Sharma | IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018 | Landline – 0172 5213129 Email: boiblchand@indusind.com |
Escalation to the Principal Nodal Officer
If customers are not satisfied with the responses received from the Escalation Head – Customer Care, they can escalate their concerns to the Principal Nodal Officer. They should mention their interaction reference number and the first point of contact with the bank while filing the complaint.
Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.,
2nd Floor, Building No.7,
Solitaire Corporate Park Chakala,
Andheri (E), Mumbai- 400093.
E-mail: nodal.officer@indusind.com
Tel.: 022 66412478, Fax: 022 6641 2318
Customers can also write to the Banking Ombudsman for an independent review if they do not receive any response within one month from the date of their complaint or if they are not satisfied with the response from the Principal Nodal Officer.
Note: Last checked on 27th March 2023