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IndusInd Bank Personal Loan Customer Care Number
1860 267 7777
+91 22 61553100
022 42207777 (outside India)
Grievance Redressal
Personal loan customers can contact the concerned branches for redressal of their queries, provide feedback or register complaints related to the bank’s services. Alternatively, they can register their complaints or grievances with the Personal Loan Customer Care numbers mentioned above.
Level 1 – Branch
IndusInd Bank Personal Loan borrowers can contact the concerned branch manager or the contact centre to resolve their complaints. The contact details of the branch manager is available on the bank’s website or at the respective branch. Customers can also write down their complaints in the complaints register or dial the customer care numbers mentioned above. They can also send an email to register their grievances via the below-mentioned email IDs:
- reachus@indusind.com (for contact centre)
- nri@indusind.com (for NRI customers)
- exclusive@indusind.com (for exclusive customers)
Level 2 – Escalation Head (Customer Care)
If the branch or the contact centre is not able to provide a resolution to the personal loan customer’s query within 7 working days, they can escalate their complaint to the bank’s regional heads through the Head – Customer Care as under:
Mr. Dickson Baptista
Head – Customer Care
Opus Centre, 4th Floor, 47 Central Road,
Opp. Tunga Paradise MIDC,
Andheri East, Mumbai – 400 093
Customer Care Number: 1860 267 7777
Email – customercare@indusind.com
NRI customers can send their queries or grievances via mail at nriescalations@indusind.com
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The details of Regional Nodal Officers, responsible for the implementation of customer service and complaint handling at a regional level, are provided below:
| Centre | Area of Operation | Regional Managers | Address | Contact Details |
| Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Mr. Thomas Sebastian
|
IndusInd Bank, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad – 380006 |
Landline: (079) 61916706 Email ID: boiblahmed@indusind.com |
| Bengaluru | Karnataka | Mr. Manikandan Ramanathan | IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore – 560004 |
Landline: (080) 45673123 Email: boiblbang@indusind.com |
| Bhopal | Madhya Pradesh and Chattisgarh | Mr. Neeraj Sakalle | IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011 |
Landline: (0755) 2555852 Email: boiblbhop@indusind.com |
| Bhubaneswar | Odisha | Mr. Abhijit De | Indusind Bank-Zonal Office AP Tower, Plot No – 384 & 385, Paik Nagar, Bhubaneswar, Odisha – 751003 |
Landline: (0674) 2360620 Email: boiblbhub@indusind.com |
| Chandigarh | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Mr. Amit Kumar Sharma
|
IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018 |
Landline: (0172) 5213129 Email: boiblchand@indusind.com |
| Chennai | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Mr. Ramani Prabhakar | 115, G N Chetty Road, T Nagar, Chennai – 600017 |
Landline:(044) 28346134 Email: boiblchen@indusind.com |
| Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Mr. Tarandeep Singh |
IndusInd Bank Limited Krishna Tower, 69, Rajpur Road, Dehradun, Uttarakhand – 248001 |
Landline: (0135) 2740522 Email: boibldehradun@indusind.co m |
| Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Mr. Ajay Pal Singh | IndusInd Bank Ltd. Regional Office, 2nd Floor, Above Bata Showroom, G S Road, Bhangagarh, Guwahati-781005 |
Land Line: (0361) 2450046 Email: boindusindbankguwa@indu sind.com |
| Hyderabad | Andhra Pradesh and Telangana | Mr. Anilkumar Tavvala | IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016 |
Landline:(040) 40916108 Email: boiblhyde@indusind.com |
| Jaipur | Rajasthan | Mr. Mahendra Soni | IndusInd Bank, Regional Office, 2nd Floor Abhinandan, Plot No.B-10-I, Govind Marg, Adarsh Nagar, Jaipur – 302004 |
Landline: (0141) 4182965 Email: boibljai@indusind.com |
| Jammu | J&K | Mr. Amit Kumar Sharma | IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018 |
Landline: (0612) 3035700 Email: boiblchand@indusind.com |
| Kanpur | Uttar Pradesh (excluding districts of Ghaziabad and Gautam Buddha Nagar) and Uttarakhand | Mr. Joy Prakash Dutta | Indusind Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road, Indiranagar, Lucknow – 226010 |
Landline: (0522) 4933943 Email: boiblkanp@indusind.com |
| Kolkata | West Bengal and Sikkim | Mr. Karuna Kant Singh | IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016 | Landline: (033) 40813382 Email: boiblkol@indusind.com |
| Mumbai I | Districts of Mumbai, Mumbai Suburban and Thane | Mr. Manikantan Iyer | IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East), Mumbai – 400093 |
Landline: (022) 66418379 Email: boiblmahgoa@indusind.com |
| Mumbai II | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mr. Manikantan Iyer | IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East), Mumbai – 400093 |
Landline: (022) 66418379 Email: boiblmahgoa@indusind.com |
| New Delhi I | Delhi, Jammu and Kashmir | Mr. Rajesh Kumar Mahajan | IndusInd Bank Ltd, 9th Floor, Block A, Hyatt Regency Complex, Bhikaji Cama Place, R K Puram, New Delhi – 110066 |
Landline: (011) 42505300 Email: boibldelhi@indusind.com |
| New Delhi II | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) & Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Mr. Rajesh Kumar Mahajan | IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070 |
Landline: (011) 42505300 Email: boibldelhi@indusind.com |
| Patna | Bihar and Jharkhand | Mr. Saroj Panda | IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag, Patna – 800020 | Landline: (0612) 3035700 Email: boiblpatna@indusind.com |
| Ranchi | Jharkhand | Mr. Saroj Panda | IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag, Patna – 800020 | Landline: (0612) 3035700 Email: boiblpatna@indusind.com |
| Raipur | Chattisgarh | Mr. Brajesh Tiwari | IndusInd Bank Ltd., Colors Mall, Pachpedinaka, Jagdalpur Road, Raipur- 492001 |
Landline: (0771)4024923 Email: boiblraipur@indusind.com |
| Shimla | Shimla | Mr. Pardeep Manocha |
IndusInd Bank, Chandigarh Regional Office, S.C.O. No.53-54 Sector 8-C Madhya Marg Chandigarh, Chandigarh – 160018 |
Landline: (0172) 521325 Email: boiblshimla@indusind.com |
| Thiruvanantapuram | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Mr. Jose John | IndusInd Bank Ltd, Gowrinarayan Opp. Jayalakshmi Silks, 40/8399, 8400, M G Road, Kochi – 682 035. |
Landline: (0471) 4100801 Email: boiblthiruv@indusind.com |
Each bank branch must also display the Name, address and contact number of the Regional Nodal Officers and the Nodal Officer at the Corporate Office.
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Level 3 – Principal Nodal Officer
Personal loan customers who are either not satisfied with the response provided by the Escalation Head – Customer Care or do not receive any response within 7 days can escalate their complaint to the Principal Nodal Officer. Such complainants should mention their interaction reference number and the first point of contact with the bank while filing the complaint.
Ms. Dilnaz Sidhwa,
Executive Vice President & Principal Nodal Officer
Address: IndusInd Bank Ltd., OPUS Center, 47, Central Road, Opp. Tunga Paradise Hotel MIDC, Andheri (East), Mumbai 400093
Tel. No. (022) 6155 3705
Email ID: nodal.officer@indusind.com
Level 4 – Banking Ombudsman
Personal loan customers can write to the Banking Ombudsman for an independent review of their complaint if they do not receive any reply within 1 month from the complaint date or if they are not satisfied with the response provided by the Principal Nodal Officer.
IndusInd bank must display the contact details of the Banking Ombudsman of the respective area at their branches along with the code of the bank’s commitment to customers and the fair practices code.
Note: Last checked on 5th February 2025
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