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IndusInd Bank Personal Loan Customer Care Number

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IndusInd Bank Personal Loan Customer Care Number

1860 267 7777
+91 22 61553100
022 42207777 (outside India)

Grievance Redressal

Personal loan customers can contact the concerned branches for redressal of their queries, provide feedback or register complaints related to the bank’s services. Alternatively, they can register their complaints or grievances with the Personal Loan Customer Care numbers mentioned above.

Level 1 - Branch

IndusInd Bank Personal Loan borrowers can contact the concerned branch manager or the contact centre to resolve their complaints. The contact details of the branch manager is available on the bank's website or at the respective branch. Customers can also write down their complaints in the complaints register or dial the customer care numbers mentioned above. They can also send an email to register their grievances via the below-mentioned email IDs:

  • reachus@indusind.com (for contact centre)
  • nri@indusind.com (for NRI customers)
  • exclusive@indusind.com (for exclusive customers)

Level 2 - Escalation Head (Customer Care)

If the branch or the contact centre is not able to provide a resolution to the personal loan customer’s query within 7 working days, they can escalate their complaint to the bank's regional heads through the Head - Customer Care as under:

Mr. Dickson Baptista
Head - Customer Care
Opus Centre, 4th Floor, 47 Central Road,
Opp. Tunga Paradise MIDC,
Andheri East, Mumbai - 400 093
Customer Care Number: 1860 267 7777
Email - customercare@indusind.com

NRI customers can send their queries or grievances via mail at nriescalations@indusind.com

The details of Regional Nodal Officers, responsible for the implementation of customer service and complaint handling at a regional level, are provided below:

Centre Area of Operation Regional Managers Address Contact Details
Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Mr. Thomas Sebastian IndusInd Bank,
2nd Floor, Parkar House,
Besides Radisson Blu Hotel,
Panchwati Cross Road,
Law Garden Road,
Ahmedabad - 380006
Landline: (079) 61916706
Email ID: boiblahmed@indusind.com
Bengaluru Karnataka Mr. Manikandan Ramanathan IndusInd Bank Ltd,
4th Floor, No. 87,
Bull Temple Road,
Basavanagudi,
Bangalore - 560004
Landline: (080) 45673123
Email: boiblbang@indusind.com
Bhopal Madhya Pradesh and Chattisgarh Mr. Neeraj Sakalle IndusInd Bank Ltd,
Regional Office Plot No.7,
Ground Floor,
Kwality Business Centre, M.P. Nagar Zone-II,
Bank Street, Bhopal - 462011
Landline: (0755) 2555852
Email: boiblbhop@indusind.com
Bhubaneswar Odisha Mr. Abhijit De Indusind Bank-Zonal Office
AP Tower, Plot No – 384 &
385, Paik Nagar,
Bhubaneswar,
Odisha – 751003
Landline: (0674) 2360620
Email: boiblbhub@indusind.com
Chandigarh Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Mr. Amit Kumar Sharma IndusInd Bank Ltd.
Chandigarh Branch
S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh - 160018
Landline: (0172) 5213129
Email: boiblchand@indusind.com
Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Mr. Ramani Prabhakar 115, G N Chetty Road, T
Nagar, Chennai - 600017
Landline:(044) 28346134
Email: boiblchen@indusind.com
Dehradun Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Mr. Tarandeep
Singh
IndusInd Bank Limited
Krishna Tower,
69, Rajpur Road,
Dehradun,
Uttarakhand - 248001
Landline: (0135) 2740522
Email: boibldehradun@indusind.co
m
Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Mr. Ajay Pal Singh IndusInd Bank Ltd.
Regional Office,
2nd Floor, Above Bata
Showroom, G S Road,
Bhangagarh,
Guwahati-781005
Land Line: (0361) 2450046
Email: boindusindbankguwa@indu
sind.com
Hyderabad Andhra Pradesh and Telangana Mr. Anilkumar Tavvala IndusInd Bank Ltd, #1-10-72,
4th Floor, Ashok Janardhan Chambers,
Nalli Silks Building, Begumpet,
Hyderabad - 500016
Landline:(040) 40916108
Email: boiblhyde@indusind.com
Jaipur Rajasthan Mr. Mahendra Soni IndusInd Bank,
Regional Office, 2nd Floor
Abhinandan,
Plot No.B-10-I,
Govind Marg, Adarsh Nagar,
Jaipur - 302004
Landline: (0141) 4182965
Email: boibljai@indusind.com
Jammu J&K Mr. Amit Kumar Sharma IndusInd Bank Ltd.
Chandigarh Branch S.C.O.53-54,
Sector 8-C, Madhya Marg,
Chandigarh – 160018
Landline: (0612) 3035700
Email:
boiblchand@indusind.com
Kanpur Uttar Pradesh (excluding districts of Ghaziabad and Gautam Buddha Nagar) and Uttarakhand Mr. Joy Prakash Dutta Indusind Bank Ltd,
Regional Office, 1st Floor,
628/10A Faizabad Road,
Indiranagar,
Lucknow - 226010
Landline: (0522) 4933943
Email: boiblkanp@indusind.com
Kolkata West Bengal and Sikkim Mr. Karuna Kant Singh IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata - 700016 Landline: (033) 40813382
Email: boiblkol@indusind.com
Mumbai I Districts of Mumbai, Mumbai Suburban and Thane Mr. Manikantan Iyer IndusInd Bank Ltd,
1001, Ground floor,
Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Chakala, Andheri (East),
Mumbai - 400093
Landline: (022) 66418379
Email: boiblmahgoa@indusind.com
Mumbai II Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) Mr. Manikantan Iyer IndusInd Bank Ltd,
1001, Ground floor,
Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Chakala, Andheri (East),
Mumbai - 400093
Landline: (022) 66418379
Email: boiblmahgoa@indusind.com
New Delhi I Delhi, Jammu and Kashmir Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd,
9th Floor, Block A,
Hyatt Regency Complex,
Bhikaji Cama Place,
R K Puram,
New Delhi - 110066
Landline: (011) 42505300
Email: boibldelhi@indusind.com
New Delhi II Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) & Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd,
Vasant Kunj Office T3 TO T8,
3rd Floor, Vasant Square Mall,
Vasant Kunj, New Delhi - 110070
Landline: (011) 42505300
Email: boibldelhi@indusind.com
Patna Bihar and Jharkhand Mr. Saroj Panda IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag, Patna - 800020 Landline: (0612) 3035700
Email: boiblpatna@indusind.com
Ranchi Jharkhand Mr. Saroj Panda IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag, Patna - 800020 Landline: (0612) 3035700
Email: boiblpatna@indusind.com
Raipur Chattisgarh Mr. Brajesh Tiwari IndusInd Bank Ltd.,
Colors Mall,
Pachpedinaka,
Jagdalpur Road,
Raipur- 492001
Landline: (0771)4024923
Email: boiblraipur@indusind.com
Shimla Shimla Mr. Pardeep
Manocha
IndusInd Bank,
Chandigarh Regional Office,
S.C.O. No.53-54
Sector 8-C
Madhya Marg Chandigarh,
Chandigarh - 160018
Landline: (0172) 521325
Email: boiblshimla@indusind.com
Thiruvanantapuram Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Mr. Jose John IndusInd Bank Ltd,
Gowrinarayan
Opp. Jayalakshmi Silks,
40/8399, 8400,
M G Road, Kochi – 682 035.
Landline: (0471) 4100801
Email: boiblthiruv@indusind.com

Each bank branch must also display the Name, address and contact number of the Regional Nodal Officers and the Nodal Officer at the Corporate Office.

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Level 3 - Principal Nodal Officer

Personal loan customers who are either not satisfied with the response provided by the Escalation Head - Customer Care or do not receive any response within 7 days can escalate their complaint to the Principal Nodal Officer. Such complainants should mention their interaction reference number and the first point of contact with the bank while filing the complaint.

Ms. Dilnaz Sidhwa,
Executive Vice President & Principal Nodal Officer
Address: IndusInd Bank Ltd., OPUS Center, 47, Central Road, Opp. Tunga Paradise Hotel MIDC, Andheri (East), Mumbai 400093
Tel. No. (022) 6155 3705
Email ID: nodal.officer@indusind.com

Level 4 - Banking Ombudsman

Personal loan customers can write to the Banking Ombudsman for an independent review of their complaint if they do not receive any reply within 1 month from the complaint date or if they are not satisfied with the response provided by the Principal Nodal Officer.

IndusInd bank must display the contact details of the Banking Ombudsman of the respective area at their branches along with the code of the bank’s commitment to customers and the fair practices code.

How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Avail Indusind Bank For
All Your Needs

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Last updated: 5 September, 2025

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Vandana Punj
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Shamik Ghosh

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