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IDBI Bank Personal Loan Customer Care

IDBI Bank Personal Loan offers amounts from ₹50,000 to ₹5 lakh to meet your financial needs. For any queries or complaints, you can connect with IDBI Bank customer care. The toll-free numbers are as follows: 1800-209-4324 or 1800-22-1070. The non- toll- free number is +91-22-67719100. NRIs can contact the bank on +91-22-67719100
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5.7cr+Satisfied Customers
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₹65k Cr+Loans Disbursed
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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee6,500
ICICI Bank
100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest11% - 13%
Tenure upto1-5 Years
Processing FeeUpto 2%
Axis Bank
Low Processing fee
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

How to Submit a Complaint at IDBI Bank Personal Loan?

  • Visit the official online complaint website of IDBI at https://crmsonline.idbibank.com/
  • Fill mandatory fields like complaint type, customer type, customer ID, account number, email ID, mobile number, etc.
  • Click on submit

IDBI Bank - Grievance Redressal

An individual can easily register his grievance through the bank’s diverse channels namely Phone Banking, Branch, SMS “IDBICARE” to 9220800800, Website, Emails and Letters.

Tier I

You can file a complaint at the branch level or you can call the bank or write a letter.

  • Call the customer care
  • Fill an online complaint form
  • Write to the bank at customercare@idbi.co.inor send a letter to 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400 005

When you register a compliant with the help of any of these mediums, a unique Complaint ID is generated. If you do not get a reply or get an unsatisfactory repay on your complaint within 8 working days, you can use your unique complaint ID to escalate your complaint to Tier II.

Tier II

You can approach the appointed Grievance Redressal Officers between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month).

Name & Contact Details Office Zonal Office Jurisdiction
Shri. Rizwan Khan 
General Manager & GRO
Tel no: 011-6608 3096/
011 – 6608 3118
Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055
Delhi (UT - NCT)
Delhi Delhi & NCR, Rajasthan
Shri Rajendra Pujari 
General Manager & GRO
Tel No: 0172-5059302
Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Chandigarh
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu &; Kashmir
Shri Megh Raj Jain
General Manager & GRO
Tel No:  75718 13292
Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001
Lucknow Uttar Pradesh (except NCR) & Uttarakhand
Shri Kuntal Biswas
General Manager & GRO
Tel No: 033 – 22806780
Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
Shri Sudipta Banerjee
General Manager & GRO
Tel No: 0674-2541655
Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar, Odisha
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
Shri Dinesh Rawat
General Manager & GRO
Tel No: 022 – 61279262
Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021
Mumbai Mumbai, Nashik
Shri Mahendra Patel
General Manager & GRO
Tel No: 0712-6659103
Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur
Pin: 440010
Nagpur Eastern Maharashtra
Shri Anunay Jha
General Manager & GRO
Tel No: 079-66072806
Ahmedabad Zone 
IDBI Complex,
Lal Bungalows,
Off CG Road,
Ahmedabad
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
Shri Prafulla Kumar Behera
General Manager & GRO
Tel No: 020 – 66421641
Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin: 411004
Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
Shri Narasimhan Venkatesh
General Manager & GRO
Tel No: 044 – 2220 2124
Chennai Zone 
PM Towers 37, Greams Road, Chennai,
Tamil Nadu
Pin: 600006
Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
Shri V. Vasudevan
General Manager & GRO
Tel No: 080-67990050
Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Bengaluru Karnataka, Kerala
Shri Manjunath Pai
General Manager & GRO
Tel No: 040 - 6769 4153
Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin: 500001
Hyderabad Telangana, Andhra Pradesh

If you do not receive any reply within 11 working days of registering the complaint, you can use your Complaint ID to escalate your complaint to Tier III

Tier III

You can approach the appointed chief Grievance Redressal Officer between 10 a.m. to 6 p.m. from Monday to Saturday (Except the 2nd and 4th Saturdays of the month).

Designation Name & Contact Details Office Jurisdiction
Chief Grievance Redressal Officer (CGRO) Smt. Padma Betai
Chief General Manager & CGRO
Tel no: 022- 6655 2141, 6655 2143
FAX no: 022-2216 5195
IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005
Pan India

For escalation of your grievance to the Principal Nodal Officer (PNO), you can contact:

Designation Name & Contact Details Office Jurisdiction
Principal Nodal Officer (PNO) Shri Deepak Gupta
General Manager & PNO
Tel no: 022- 6655 2141, 6655 2143
E-mail: pno@idbi.co.in
IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 Pan India

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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

Avail Personal Loan for
All Your Needs

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Avail Personal Loan for
All Your Needs

FAQs

What is the minimum salary requirement for a salaried professional to avail an IDBI Bank personal loan?

The minimum salary of a salaried professional should be Rs. 1,80,000/- p.a.

What is the tenure to repay the IDBI Bank Personal Loan?

The tenure varies from 12 to 60 months.

Can I prepay my personal loan?

Yes, if you prepay the loan amount after 6 months of disbursal, you might not have to give a pre-payment charge. If you prepay the loan amount before 6 months of the disbursal rate, you might be charged 2% of the outstanding loan amount.

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What our customers say

Smooth & hassle-free loan approval experience

I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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Sanjay Kumar GuptaMar 30, 2026

Exceptional guidance throughout the process

I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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Jyotirmoy SinghaMar 23, 2026

Very helpful and easy to reach

I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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Kirubagaran GanesanFeb 24, 2026

Reliable help when i needed it most

I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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DharmeshFeb 22, 2026

Committed support that made everything easy

I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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BhupendraFeb 18, 2026

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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Kokil BarnwalFeb 12, 2026

Easy loan approval with good guidance

Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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Riyaj AtarFeb 9, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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Anuradha GuptaJan 21, 2026
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