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Home CIBIL Customer Care
Updated: 05-12-2025 06:40:21 AM

You can call the TransUnion CIBIL customer care number or send an email to the CIBIL customer care email address, or raise a dispute on the CIBIL website. Keep reading to learn about CIBIL customer care in this article.

CIBIL Customer Care Information

CIBIL Customer Care Number – +91 – 22 – 6140 4300

Timings: Monday to Saturday between 10:00 AM to 06:00 PM

CIBIL Customer Care Online Support

CIBIL Customer Care Email ID: CIBILinfo@transunion.com

In case of any query, request, feedback, or complaint regarding your CIBIL credit score, you can contact CIBIL using various online and offline methods as further discussed.

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In case of queries, you can go through the ‘Frequent Queries’ section on the CIBIL official website. Several frequently asked questions have already been answered to make it easy for users to get answers to their queries.

If you cannot find your query in the FAQs, you can still write to CIBIL customer care by filling out a form on the TransUnion CIBIL website.

  • In case the user fails to get authenticated online, he can contact CIBIL and submit his KYC documents on the CIBIL website
  • If an individual applies for a CIBIL score online and finds out that there are inaccuracies in the credit report, he can get it resolved by raising a dispute.
  • Individuals can share information via Fax: (+91) 22-6638-4666 as well.
With effect from September 1st, 2022, TransUnion CIBIL Limited, as a Credit Information Company, has been included under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) 2021.

How to File a CIBIL Complaint Online

You can now proceed to initiate a dispute online with CIBIL for inaccuracies, duplicate information, or account ownership that displays in your existing CIBIL report.

To file a CIBIL complaint online and to correct the incorrect or mismatched information in your CIBIL report, you need to follow the below-mentioned steps under this program.

TransUnion CIBIL Consumer Dispute Resolution Program

Step 1: Log in to ‘myCIBIL’ by entering your username and password

Step 2: Navigate to the ‘Credit Reports Section’, and search to the required subsection to further click on ‘Raise a Dispute’

Step 3: Fill in the dispute form

Step 4: Select the relevant section that you want to dispute

Note: You can raise a dispute regarding multiple fields in your credit report in a single dispute by navigating each section in your CIBIL report. You can also raise a dispute for any inaccuracies in your Company Credit Report (CCR).

Know more: How to Raise CIBIL Dispute?

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CIBIL Customer Care/Corporate Office

You can write to CIBIL mentioning your queries/issues and send them by post to the corporate office of CIBIL. TransUnion CIBIL is headquartered in Mumbai and the address of the corporate office is:

TransUnion CIBIL Limited (Formerly known as Credit Information Bureau (India) Limited)
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013

Board Line Telephone: +91 – 22 – 6638 4600

Integrated Ombudsman Contact Details:

  • For Complaints: https://cms.rbi.org.in & crpc@rbi.org.in
  • The physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.

FAQs on CIBIL Customer Care

Q. How many languages are supported by TransUnion CIBIL in generating CIBIL reports for its consumers?

Ans. You can check and download your CIBIL report in 6 languages including English, Hindi, Tamil, Malayalam, Kannada, and Telugu for better understanding and analysis. You can also check your credit score for free at Paisbazaar to track your credit health.

Q. How much time does CIBIL take to resolve consumer disputes or issues?

Ans. TransUnion CIBIL takes approximately 30 days to resolve disputes or issues, depending upon the time taken by the lending institutions to provide the consumer credit information to the credit bureau.

Q. What are the working hours of CIBIL customer care or helpline numbers?

Ans. The working hours of CIBIL customer care or helpline number +91 – 22 – 6140 4300 are between 10 a.m. – 6 p.m. (Monday to Saturday). The office walk-in timings are from Monday to Saturday 10 a.m. – 6 p.m.

Q. What information should I have ready before contacting CIBIL customer care?

Ans. The individual consumers visiting the CIBIL office or contacting customer care should be handy with his/her original and photocopy of the following ID proofs, including PAN card, Passport, Driving License, or Voter’s ID card (any 1).

Q. Do I need to be a CIBIL member to file a complaint with CIBIL?

Ans. All you need to be is a borrower or consumer to file a CIBIL complaint online or to raise a dispute via Consumer Dispute Resolution. You just need to fill in a dispute resolution form online and submit it to CIBIL. However, if we talk of CIBIL members and partners then they include a list of private and public sector banks, NBFCS, proprietorships, partnership firms, and other banking and financial institutions.

Q. Can I call the CIBIL customer service line for free?

Ans. Yes, you can call on CIBIL customer care number +91 – 22 – 6140 4300 from Monday to Saturday between 10:00 a.m. to 06:00 p.m. That is a Toll-free number, as well as you can share information via Fax: (+91) 22-6638-4666 as well.

Q. How to contact CIBIL customer care?

Ans. You can contact CIBIL customer care by dialing +91 – 22 – 6140 4300 between 10 am and 6 pm (Monday to Saturday) or can email your query or suggestion to CIBILinfo@transunion.com. You can also write your query or concern at the below-mentioned registered office address:

TransUnion CIBIL Limited
One World Center, 19th Floor, Tower 2A,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.

Q. What is the time duration CIBIL typically takes to respond to queries sent to CIBIL dispute email ID?

Ans. TransUnion CIBIL may take around 30 days to resolve a consumer’s dispute which is subject to the time taken by the lender bank or financial institution to respond.

Q. What, if my CIBIL report contains mistakes or errors?

Ans. It is highly recommended to regularly monitor your CIBIL report by entering your CIBIL consumer login details and checking errors or mistakes, as even a minor mistake that remains unresolved may lead to a low CIBIL score. CIBIL report errors shall be checked and resolved immediately to avoid any new credit application rejection due to low credit scores.

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