SBI Mutual Fund Customer Care Number
SBI Mutual Fund AMC is a JV between the State Bank of India, India’s largest retail bank, and Amundi, a leading AMC (Asset Management Company) based in Europe. Since its inception in 1987, as the only non-UTI AMC in India, SBI Mutual Fund AMC has grown to become one of India’s largest fund houses having fought off stiff competition from scores of other AMCs operating in India today. Being a leading player in the mutual fund segment, it is only natural that SBI MF offers high-quality customer service to its numerous investors. In order to ensure a hassle free and convenient experience for its clients, the AMC has made various routes of communication available in case you want to reach its customer care team. The following is a short description of the various methods an investor can reach the SBI Mutual Fund customer care team and get their queries or grievances resolved.
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SBI Mutual Fund- Toll Free Number
In case you want to talk to an SBI Mutual Fund customer care representative over the phone, you can easily call them up on their toll-free number – 1800-425-5425. Use the IVR to get directed to the department which would be best equipped to handle your query and you will be online with an SBI Mutual Fund customer care representative eager to assist you. Alternately you can also call on the alternate numbers – (022)27786551 or (022)27786501 in order to seek their help. In case you call the non-toll free numbers, standard rates of calling will apply depending on your operator. The working hours for the department are 8 am to 8 pm Monday through Saturday.
Contact via Email -SBI Mutual Fund Customer Care
Another popular option to conveniently reach the SBI Mutual Fund customer care department with your queries and issues is email. You can send an email detailing your grievance/query to the registered email address – email@example.com. Upon receipt of your email, you can expect to receive a response from a customer care representative within two working days.
In Person Visit at a Investor Service Centre
SBI Mutual Fund AMC has hundreds of branch offices all over India and you can walk into any of these with your customer information and query/grievance in order to seek answers/redress. The complete list of Investor Service Centres and Branches of SBI Mutual Fund AMC can be obtained from the website.
Contacting the Head – Customer Service
In the unfortunate and rare eventuality that an investor’s query/grievance is not resolved through one of the above channels, he/she can choose to reach out to a higher authority – the Head of Customer Service, Mr. Rohidas Nakashel. His official email ID for aggrieved investors seeking redress is – firstname.lastname@example.org. Alternately, his office may also be reached by phone on (022) 6179-2000. It is a non-toll free number hence standard calling charges of your phone operator will apply.
Further Action in case of Complaints
In case the investor has registered a complaint with SBI Mutual Fund Customer Service and is not satisfied with the resolution provided, he or she may contact Mr. C.B. Gopalakrishnan, the Senior VP of Operations and Customer Service at SBI MF AMC. He can be reached via email on his official id – email@example.com