Download the
Paisabazaar app Today!
Paisabazaar app Today!
Get instant access to loans, credit cards, and financial tools — all in one place
After purchasing a health insurance policy from ICICI Lombard, it is important to keep checking the status of your policy to get information regarding your premium, bonus and other benefits.
Table of Contents:
How to Find Policy Number
Policyholders can find their eight-digit policy number on the first page of the policy document. This policy number can be used to get any information about the policy either online or from the customer care representative.
How to Check ICICI Lombard Health Insurance Policy Status Online
It is not necessary to visit the branch to get updates about the policy. Policyholders can get the details on the website as well.
A. New Users
A new user needs to register on the portal and create an account by following the below mentioned steps:
- Visit the official website of ICICI Lombard https://www.icicilombard.com.
- Click on ‘Login’ tab.
3. Click on ‘Register Now’ tab on the new page.
4. On the new page that opens, enter your name, mobile number, password, email and other details. Click on ‘Register’.
5. You will get the login credentials on your registered email ID which you can use to login to check your policy details, pending payments and other details.
B. Registered Users
For checking ICICI Lombard Health Insurance policy status online, registered customers need to follow the below mentioned steps:
- Visit the official website of ICICI Lombard https://www.icicilombard.com.
- Click on ‘Login’ tab.
- Enter your email ID and password. Click on ‘Login’.
3. Once you are logged in, you will be able to check online all the details regarding your policy.
Other Modes to Check Policy Status
Customer care
Customers can enquire about their policy status by calling on the customer care number or by sending an email.
Call: 1800 2666 (Toll-free)/ 8655222666 (Chargeable)
Email: customersupport@icicilombard.com
How to Check ICICI Lombard Health Insurance Policy Status Offline
People who cannot go online to check the status, can visit the nearest ICICI Lombard branch office with all the relevant details and get in touch with the insurer’s representative.
Advantages of Checking Policy Status
Here are some of the benefits of checking the policy status:
- Timely renewal which helps avoid policy lapse
- Hassle-free renewal
- Helps track renewal due date
- Get updates about bonuses offered by the insurer
Also Read: ICICI Lombard Travel Insurance | ICICI Lombard Complete Health Insurance
FAQs
Q1. What do we mean by waiting period?
In a health insurance policy, the period after which you can make a claim for any particular disease is called waiting period. For instance if the waiting period for maternity cover is 3 years, any costs under this cover can be claimed only after 3 years from the date of policy commencement.
Q2. Do I have to pay the difference if the expenses incurred in the hospital are more than the coverage?
Yes. An insurance company is liable to pay for the expenses limited to the sum insured. For eg., if you have a maternity coverage of Rs.10,000, and you have received a bill of Rs.15,000, you will have to pay Rs. 5,000 from your own pocket.
Q3. What should I do if I have to make any change in my policy?
In case a policyholder wants to make changes in the policy, contact ICICI Lombard customer care on their toll-free number 1800 2666 or visit the nearest branch office for the same.
Q4. How do I track my claim?
Policyholders can track the status of their claim through ICICI Lombard login portal or by calling up their customer care centre on 1800 2666.