RBL Bank Personal Loan Customer Care

Customers can also contact RBL Bank’s customer care through any of the following ways:

a) Email

If you are more comfortable in writing down your complaint to the customer care, you can email at https://outsys1.rbl.bank.in/WebForm/

b) Social Media Handles

RBL Bank is also available on some key social media platforms wherein customers can easily contact and get in touch with the customer care team to get their queries resolved. Here are some of the key social media handles of RBL Bank:

• Facebook
• Twitter
• LinkedIn

c) Chatbot

It is an online chat service offered by RBL Bank by the name RBL Cares. With this online chatbot, customers can directly chat regarding any issue related to the personal loan with the RBL Bank’s customer care representative. RBL Care is available on the homepage of RBL Bank’s official website.

If your issue is not solved to your satisfaction after contacting RBL customer care department and you wish it to escalate it to the next level, you can contact the following persons:

Ms. Niti Arya (IEPF Nodal Officer)
RBL Bank Ltd.
One Indiabulls Centre,
Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400 013. India

Do remember that escalation is only possible after your attempt to reach resolution of your issue with RBL customer care has failed.

RBL Bank also has a section on its website where an individual write his suggests or queries. Here are the steps to follow:

• Go to the “Complaints and Suggestions” section on the RBL website.
• Fill in your basic details like your name, your Customer ID, your account number, your email id and your address.
• Write your message.
• Select your RBL Bank home branch
• Click on ‘Submit’.

Typically you will receive a response within 48 hours of submitting your query/suggestion.