Reliance Mutual Fund AMC, the commonly used name for Reliance Nippon Life Asset Management Limited, is a leading Indian fund house engaged in offering end-to-end mutual fund investment services to individuals from various walks of life. Though a majority of mutual fund transactions are now completed online with minimal human intervention, sometimes, an investor can run into issues that require human assistance to resolve. In order to provide support in such cases even though they might be a small number, Reliance Mutual Fund AMC provides a wide range of customer care services. The following are key modes that an investor or prospective investor can use in order to communicate with the AMC’s highly efficient customer service team.
Customer Care Service Toll-Free Number
Probably the most common and one of the easiest ways to get in touch with Reliance Mutual Fund customer service is to just give them a call on their toll-free number – 1800-300-11111. On calling the number, you will reach an interactive voice response (IVR) system using which you can get directed to the desired department where you can get hold of a customer service specialist whose support can help resolve your query or problem.
Customer Care Service via Email
Some might find it easier to communicate via the written word rather than over the phone and to ensure the best possible support for such individuals, Reliance Mutual Fund AMC offers its email support services. All you need to do is send your query or details of your issue via email to the registered address – firstname.lastname@example.org along with key details such as your registered email/phone/folio number, etc. and one of the company’s representatives will get in touch with you with answers and suggestions. In case you have to provide some documentation online, that too can be easily sent as an email attachment.
“Have Us Call You” Service from Reliance Mutual Fund
Sometimes, it might just be easier to have one of the highly skilled customer service representatives from Reliance Mutual Fund AMC give you a callback. You just need to provide your name, email and phone number on the reliancemutual.com website in order to avail this facility. If you are an existing investor with the AMC, please ensure you have key details like folio number handy in order to get your query/issues resolved with ease.
The New Video Calling Service from Reliance MF AMC
As technology has moved on, it is only natural that a leading mutual fund house, such as Reliance MF AMC, has started offering cutting-edge services such as video calling to its customers. All you need to do is click the “Video Chat” tab at the top of the home page of the AMC’s website and provide key details such as your name, registered email ID and phone number to get started.
Account Related Services Offered Online
Some of the traditional customer service operations offered by Reliance MF AMC can be completed online without human intervention. These completely online services include the following account statement-related services:
Capital Gains Statement: A capital gains statement quantifies your short-term and long-term capital gains in case you have recently redeemed/switched your existing investment(s). Using the information provided by this statement, you can compute your income tax liability with greater accuracy and ease. This facility can be availed by logging into your Reliance Mutual Fund investment account and the statement can be downloaded from the appropriate link. In case you find an error you can easily raise a query and get your issue resolved through one of the contact centre routes.
Get Account Statement: The account statement includes key information such as folio number, current holdings of the investor, the value of the investments and so on. This information is essential when computing tax deductions in case you have made ELSS investments during the year. Alternately, such a statement would also provide key information regarding how your current investments are performing, which is essential for determining if you need to change your investment strategy. In the rare eventuality that such information does not match your previous records, you can always get in touch with a member of the customer care team in order to resolve your query/issue.