Punjab National Bank(PNB) Personal Loan Customer Care

Toll Free Number for Registering Grievances

1800 103 2222

1800 180 2222

Paid Number for Registering Grievances

Paid No: 0120-2490000

For Banking Services

1800 180 2222

1800 103 2222

Global Users: +91 120 2490000

Landline :011-28044907

For Apply Online

Toll Free/Miss Call: 18001805555

By SMS: 5607040

The existing customers of PNB Personal Loan can also submit complaints online or service requests (CGRMS Form) available under the “Complaint” section of the “Customer Care” page of the bank’s website for a faster resolution process.

NRI Customer Care Numbers

NRI customers can contact the bank through any of the above channels for queries or grievances:

Address:

NRI Cell (Retail Liability Banking division)

PNB Corporate Office

1st Floor, West Wing,

Plot No: 4, Sector-10 Dwarka

New Delhi-110075, India

Dedicated NRI Telephone lines:

+91-11- 28044202

+91-11-28044201

International Toll Free Nos. for NRI Customers:

Unitd States: +18444519295

United Kingdom: +448000318030

UAE: +800035770298

Dedicated Email ID:

nri@pnb.co.in

ebaydelhiaof@pnb.co.in

In case of any grievances, personal loan customers can approach the Branch Manager or can directly approach the Head office and escalate their concerns to Customer Care Centre, Head Office (HO), New Delhi through an email at care@pnb.co.in or call following numbers:-

Toll Free Numbers

1800 1800
1800 2021
1800 180 2222
1800 103 2222

Paid Number

0120-2490000

The customers of overseas branches who are dissatisfied with the responses received from Chief Executive, PNB Hong Kong or Chief Executive Officer, PNB, BO: DIFC, Dubai in respect of their grievances or complaints, can escalate their concerns to the General Manager, International Banking Division, Head Office: Sector 10, Dwarka, New Delhi or email: ibd@pnb.co.in.

General complaints: 15 days

Complaints forwarded by RBI/MOF/ MPs/VVIPs/PMO: 15 days

Further, the bank will deliver a final response or explain the need for additional time within 30 days of receiving the complaint, if a complaint requires more time for assessment of the issues involved or detailed investigations or any enquiries.

The aggrieved customers can also communicate directly with the Principal Nodal Officer at the following address:

Sh. Pulin Kumar Pattanaik
General Manager
Customer Care Centre
Plot No. 5, Institutional Area, Sector-32
Gurugram (Haryana)- 122001
Tel.No:+91-124-4126244
E-Mail: pno@pnb.co.in

Customer grievances are addressed between 3.00 p.m. and 5.00 p.m. as per the details mentioned in the following table:

*In case BH / CH / ZM / PNO are on leave or away from office due to official work, the second person of the respective office will attend to the customer.

If a customer still feels dissatisfied with the resolution provided or he/she does not receive a final reply of his/her grievances within a month of his complaint, the concerned customer can approach the Banking Ombudsman. The complaint form of the same is available under the  “Complaint” section of the “Customer Care” page of the bank’s website.