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Punjab National Bank(PNB) Personal Loan Customer Care

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Punjab National Bank (PNB) Personal Loan Customer Care

Toll Free Number for Registering Grievances

1800 103 2222

1800 180 2222

Paid Number for Registering Grievances

Paid No: 0120-2490000

For Banking Services

1800 180 2222

1800 103 2222

Global Users: +91 120 2490000

Landline :011-28044907

For Apply Online

Toll Free/Miss Call: 18001805555

By SMS: 5607040

The existing customers of PNB Personal Loan can also submit complaints online or service requests (CGRMS Form) available under the “Complaint” section of the “Customer Care” page of the bank’s website for a faster resolution process.

NRI Customer Care Numbers

NRI customers can contact the bank through any of the above channels for queries or grievances:

Address:

NRI Cell (Retail Liability Banking division)

PNB Corporate Office

1st Floor, West Wing,

Plot No: 4, Sector-10 Dwarka

New Delhi-110075, India

Dedicated NRI Telephone lines:

+91-11- 28044202

+91-11-28044201

International Toll Free Nos. for NRI Customers:

Unitd States: +18444519295

United Kingdom: +448000318030

UAE: +800035770298

Dedicated Email ID:

nri@pnb.co.in

ebaydelhiaof@pnb.co.in

Grievance Redressal 

In case of any grievances, personal loan customers can approach the Branch Manager or can directly approach the Head office and escalate their concerns to Customer Care Centre, Head Office (HO), New Delhi through an email at care@pnb.co.in or call following numbers:-

Toll Free Numbers

1800 1800
1800 2021
1800 180 2222
1800 103 2222

Paid Number

0120-2490000

The customers of overseas branches who are dissatisfied with the responses received from Chief Executive, PNB Hong Kong or Chief Executive Officer, PNB, BO: DIFC, Dubai in respect of their grievances or complaints, can escalate their concerns to the General Manager, International Banking Division, Head Office: Sector 10, Dwarka, New Delhi or email: ibd@pnb.co.in.

Time Schedule For Redressal Of Complaints

General complaints: 15 days

Complaints forwarded by RBI/MOF/ MPs/VVIPs/PMO: 15 days

Further, the bank will deliver a final response or explain the need for additional time within 30 days of receiving the complaint, if a complaint requires more time for assessment of the issues involved or detailed investigations or any enquiries.

The aggrieved customers can also communicate directly with the Principal Nodal Officer at the following address:

Details Of Principal Nodal Officer

Sh. Pulin Kumar Pattanaik
General Manager
Customer Care Centre
Plot No. 5, Institutional Area, Sector-32
Gurugram (Haryana)- 122001
Tel.No:+91-124-4126244
E-Mail: pno@pnb.co.in

Customer grievances are addressed between 3.00 p.m. and 5.00 p.m. as per the details mentioned in the following table:

Sr No Level Office Bearer*
1 Branch Branch Head/ Dy. Branch Head
2 Circle Office Circle Head
3 Zonal Office ZM/ CGM
4 Head Office PNO (GM, CCC : HO)

*In case BH / CH / ZM / PNO are on leave or away from office due to official work, the second person of the respective office will attend to the customer.

Swipe to see more table data

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Details of PNB Zonal Managers

S No. Zonal Office Name Contact No Address Mail ID
1 Agra Jan Mohammed 562-4012549 1-2 Raghunath Nagar Mg Road Agra 282002 zoagra@pnb.co.in
2 Ahmedabad Dipankar Mahapatra 079-47010202 4th Floor, Chanakya Building, Near Dinesh Hall, Off Ashram Road, Ahmedabad-380009 zoahm@pnb.co.in
3 Amritsar Parveen Goyal 0183-2565281, 0183-5017111 SCO 10, Distt. Shopping Complex, Near Passport Office, Ranjit Avenue, Amritsar 143001 zoamritsar@pnb.co.in
4 Bhopal Shailendra Singh Bora 0755-2550663 Punjab National Zonal Office - 2nd Floor - Pnb House 1, Arera Hills, Bhopal - 462011 bhopal@pnb.co.in
5 Bhubhaneshwar Udaya Bhaskar Reddy Alturu 0674-2353050 J/3, revenue plot no.-1561(p), at-jagamara, po-khandagiri, bhubaneswar-751030 (odisha) zobbsr@pnb.co.in
6 Chandigarh Dr. Rajesh Prasad 0172-2721037 1st Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh fgmochd@pnb.co.in
7 Chennai Bhuvaneshwari Venkataraman 044-28112218 PNB Towers, No.46-49, 4th & 5th Floor, RH Road, Royapettah, Chennai- 600014 zochennai@pnb.co.in
8 Dehradun Sachidanand Dubey 0135-2710107 IInd Floor, Radha Palace,78-Rajpur Road, Dehradun-248001 zodeh@pnb.co.in
9 Delhi Sameer Bajpai 011-43560952 2nd Floor ,7th , Bhikaji Cama Place , New Delhi zmdelhi@pnb.co.in
10 Durgapur Sumant Kumar 0342-2646342 City Centre ,Red Cross Road ,Durgapur 713216 ,West Bengal zodurgapur@pnb.co.in
11 Guwahati Chittaranjan Prusty 94340-14533 UBI Building, 2nd floor, H.B. Road, Panbazar, Guwahati (Assam) 781001 zoguwahati@pnb.co.in
12 Hyderabad Deepak Kumar Shrivastava 040-23235646 (Camp Office) 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004 zohtd@pnb.co.in
13 Jaipur Radha Krishan Bajpai 0141-2743349 2. Nehru Place, tonk road, Jaipur-302015, Rajasthan zojpr@pnb.co.in
14 Kolkata P Mahender 033-22489802 United Tower, 11, Hemanta Basu Sarani, Dalhousie, Kolkata- 700001 zokolkata@pnb.co.in
15 Lucknow Mrityunjay 0522-2306435 Vibhuti Khand Gomti Nagar Lucknow zolucknow@pnb.co.in
16 Ludhiana Puskar Kumar Tarai 0161-2550120 Site no. 5, Ferozepur Road, Ludhiana, 141012 zoludhiana@pnb.co.in
17 Meerut Sanjeev Kumar Dubey 0121-2671472 Pnb Zonal Office Lic Building Prabhat Nagar Meerut -250002 zomeerut@pnb.co.in / fgmmrt@pnb.co.in
18 Mumbai Firoz Hasnain 022-22833802 3rd Floor, Plot No C-29, PNB BOI Tower, BKC, Bandra East, Mumbai, 400051 zomumbai@pnb.co.in
19 Patna Sudhanshu Shekhar Das 0612-2506709 2nd Floor Chanakya Towers, R Block Patna 800001 fgmptn@pnb.co.in
20 Raipur Vadisetti Srinivas 0771-2210401 Zonal Office, First floor, Plot No. 46, Sector 24, Opposite Block `A Office Campus, Atal Nagar, Naya Raipur-492018 zoraipur@pnb.co.in
21 Shimla Naresh Kumar Garg 0177-2651441 3 rd Floor Mc Parking Cart Road 171001 zoshimla@pnb.co.in
22 Varanasi Ajay Kumar Singh 0542-2506063 102, 1st Floor, Varanasi Trade Centre, Maqbool Alam Road,Varanasi-221 002 (U.P.) zovaranasi@pnb.co.in

Customers’ Day is conducted on the 10th of every month in the bank or on the next working day if the 10th is a holiday.

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Banking Ombudsman

If a customer still feels dissatisfied with the resolution provided or he/she does not receive a final reply of his/her grievances within a month of his complaint, the concerned customer can approach the Banking Ombudsman. The complaint form of the same is available under the  “Complaint” section of the “Customer Care” page of the bank’s website.

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

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FAQs

You can locate the nearest branch of Punjab National Bank by using the branch locator on the website.

No, to avail a pension loan from the bank, it is necessary to have a pension account with the bank.

Yes. Toll free customer care numbers of Punjab National Bank in India are - 1800-180-2222 and 1800-103-2222.

Yes. If you are an NRI residing in UAE (United Arab Emirates), you can call the country-specific NRI customer care number of PNB - 80-00-3577-0298.

Yes. It is possible, but, only if, you have attempted to but not received a resolution to your issue at any of the lower levels such as Customer Care, Chief Host, Circle Head and Zonal Manager.

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Last updated: 15 September, 2025

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