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Kotak Mahindra Bank Customer Care Number, SMS, E-Mail ID

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Home Kotak Mahindra Bank Customer Care
Updated: 13-10-2025 11:13:16 AM

Kotak Mahindra Bank provides its customers prompt customer care services through which they can easily file grievances, explore offers, resolve queries, etc. without any hassles. Kotak Mahindra Bank customer care executives are available to assist its customers 24*7. Customers can reach out to customer care executives through various modes of communication including toll-free helpline numbers, SMS, complaint form, interactive voice response, email, etc. to get a resolution of their queries or grievances.

Kotak Mahindra Bank Customer Care

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Kotak Mahindra Bank Customer Care Number
Kotak Mahindra Bank Credit Card Customer Care
Kotak Mahindra Bank NRI Customer Care
Kotak Mahindra Bank Customer Care Email ID
Kotak Mahindra Customer Care SMS

Kotak Mahindra Bank Customer Care Number

For banking purposes such as savings accounts, personal loans or credit card-related queries, customers can call on Kotak Mahindra Bank customer care toll-free helpline number:

1860 266 2666

This number is available 24*7. Kotak Mahindra 811 customers can also call the following number from 9:30 am to 6:30 pm from Monday to Saturday (except holidays) to get the queries resolved:

1860-266-0811

For additional queries, the customer may call on the below-mentioned helpline number.

Type of Query Helpline Numbers
Banking Related Complaints and Credit Card mis-sell Related, Personal, Payday and Home Loan 1860 266 2666
Fraud or any unauthorized transaction in your account/credit card 1800 209 0000
Consumer Durable Loan, Smart EMI Card, Debit Card EMI 1860 266 7777
NETC Fastag 1860 2666 888 (Local call charges applied)
1800 3006 9090
Privy 1800 266 6666

Note: You can also talk to Kotak Chat Bot to find answers to most of your queries.

Kotak Mahindra Bank Credit Card Customer Care

Kotak Mahindra Bank credit card customers can call at the dedicated 24×7 toll-free number mentioned below to report fraud or unauthorised transactions carried out through the credit card:

1800 209 0000

Alternatively, customers can also call on city-specific credit card helpline numbers:

City Customer Care Number
Ahmedabad (079) 66006022
Bangalore (080) 66006022
Chennai (044) 66006022
Hyderabad (040) 66006022
Mumbai (022) 66006022
New Delhi (011) 66006022
Pune (020) 66006022

Also Read: Kotak Mahindra Bank Credit Card Customer Care

Kotak Mahindra Bank NRI Customer Care

If a customer is dialling from abroad, then he/she needs to call either the 24-hour available aboard helpline number that is chargeable

+91 22 6600 6022

One can also call the country-specific 24-hour toll-free helpline numbers of Kotak Mahindra Bank customer care mentioned below:

Country Helpline Numbers
USA 1855 365 6767
Singapore +658001013054
Hong Kong 00180044990000
U. K. 0080044990000
Canada 18557684020
Australia 001180044990000
UAE 80001830148
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Kotak Mahindra Bank Customer Care Email ID

Customers can also connect with the Kotak Mahindra Bank customer care executives to file their complaints or queries by sending emails as well. Below mentioned are the email IDs of various category of banking services provided by the bank:

Kotak Securities: service.securities@kotak.com

Kotak General Insurance: care@kotak.com

Kotak Life Insurance: clientservicedesk@kotak.com

Kotak Car Finance: service.carfinance@kotak.com

Kotak SME Banking: customerfirst@kotak.com

Kotak credit cards: service.cards@kotak.com

If you have any query regarding the Kotak Mahindra Bank credit cards or loans, then you can simply fill up the form given on the bank’s official website stating your basic information along with the query. Kotak Mahindra Bank executive would call you back on receiving your online complaint form.

Kotak Mahindra Customer Care SMS

Customers can get the latest updates of their account balance, debits, credits, salary credits, outstanding amounts and much more through the SMS facility. Customers can simply send an SMS to the following numbers to get the details of the following queries:

9971056767 or 5676788

Credit Card Related Issue SMS Format
For balance enquiry BAL
To receive  the bank statement on email for a particular month in the current financial year STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month
For knowing the cheque status Inquiry CHQSTATUS(space)Last 4 digits of Account Number(space) 6 digit cheque no
For requesting new chequebook CHQBOOK(space)Last 4 digits of Account Number
Know Your Account No. MFACCT(space)Last 4 digits of Customer Relationship Number
Know the nearest Branch BRANCH(space)6 digit postal code
Debit Card DEBITPIN(space)Last 4 digits of Debit Card Number
For knowing the credit card’s current due amount CCBAL < Last 4 digits of the Kotak Credit Card Number >
For knowing the last payment of the credit card CCPYMT <Last 4 digits of the Kotak Credit Card Number >
For knowing the available credit limit balance CCAVBL <Last 4 digits of the Kotak Credit Card Number >
For knowing the outstanding amount due as per your last credit card statement CCDUE <Last 4 digits of the Kotak Credit Card Number >
Total transactions of this month CCSPND <Last 4 digits of the Kotak Credit Card Number >
For knowing the status of your credit card application CCAPP <the 13 digit Application Number >
last three transactions on your credit card CCTXN <Last 4 digits of the Kotak Credit Card Number >
For receiving a call back from the customer care executive SERV (space) CRN Number
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