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On 15th October 2020, ICICI Bank added new features in its WhatsApp Banking services using which customers can create fixed deposits, pay utility bills, and access trading finance details instantly. The primary objective of launching these services on WhatsApp is to make banking even more convenient and accessible for the customers. This service is available for retail, NRI, corporate and MSME customers.

ICICI Bank WhatsApp banking furnishes starting Fixed Deposits, paying bills for electricity, gas, postpaid mobile bill payment, etc. for Retail customers. On the other hand, corporate customers can check trade finance services like customer ID, Import Export Code (IE), limiting the availability of all credit facilities, the status of pending inward remittances and history of inward remittances immediately. It should be noted that accessing trade finance services is available only for those corporate customers who have enabled trade services on their current accounts.

List of ICICI Bank Whatsapp services

  • Check Savings account balance
  • Check mini statement
  • Credit card limit
  • Details of approved instant loan offers
  • Hot listing of credit/debit cards
  • Opening savings account
  • Opting loan moratorium
  • Locating nearby essential stores
  • Access to PDF of renowned newspapers/magazines

How to register for ICICI WhatsApp Banking?

Here is how you can register to ICICI’s Whatsapp banking services instantly-

Step 1: Add the ICICI Bank’s verified Whatsapp profile number 86400 86400 to your contacts

Step 2: Send ‘Hi’ to this mobile number from your registered mobile number

Step 3: You will receive a revert with the list of services available

Step 4: Each service will have a specific keyword. You can send the respective keyword for the service which you want to avail. The service will be displayed instantly

How to create FD using ICICI Whatsapp Banking services?

Step 1: Type ‘FD’ or ‘Fixed Deposit’ and send it to ICICI Bank’s verified Whatsapp number 86400 86400

Step 2: Now, enter the amount between Rs.10,000 to Rs.1 crore, which you want to deposit and also the tenure

Step 3: You will see interest rates displayed for different tenures and also the maturity amount

How to make bill payments via ICICI Bank Whatsapp Banking?

ICICI Bank’s Whatsapp banking allows the customers to pay utility bills for electricity, cooking gas, and postpaid mobile. Here are the steps that follow:

Step 1: Type the keyword like <Pay Bills>, <Electricity>, <Gas>, or <Mobile postpaid>, whichever you wish to proceed with

Step 2: For an electricity bill payment, you have to provide the electricity board and consumer number. For a postpaid mobile bill payment, you have to confirm the phone number and the network. Likewise, for the cooking gas bill payment, you need to confirm the gas provider and the customer ID

Step 3: Enter the amount which is required to be paid and confirm to proceed with the payment

Whatsapp banking by ICICI is launched after keeping the customer’s convenience in mind. Also, approximately two million users have already adopted banking services on Whatsapp in a short span of six months. These services will allow the retail as well as corporate account holders to bank seamlessly via Whatsapp, without visiting a bank branch.

 

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