Bank of India Personal Loan Customer Care

Toll free Number

Call Centre is available 24x7

1800 103 1906

1800 220 229 (Covid Support)

Chargeable Number

(022) – 40919191

The customers can also visit head office with their complaints:

Head Office :

BANK OF INDIA

STAR HOUSE, C - 5, "G" Block,

Bandra Kurla Complex, Bandra (East),

Mumbai 400 051

Ph: 022-66684444

If NRI customers have any queries, they can email HeadOffice.NRI@bankofindia.co.in

Specialised NRI Branches – India

Ahmedabad NRI Branch

Bank of India,

Opp. Town Hall, Ellisbridge, Ahmedabad - 380 006.

Contact Numbers: 0091-079- 26580514/ 26581538/ 26585038.

E-Mail: ahmdnri.ahmedabad@bankofindia.co.in

Anand NRI Branch

“KalpaVraksh”, Dr. Cook Road, Opp. Shastribaug Corner, Anand 380 001

Contact Numbers: 0091-2692 256291/2, 0091-2692 256290

E-Mail : anandnri.vadodara@bankofindia.co.in

Bhuj NRI Branch

N.K. Towers, Opp. Jilla Panchayat Bhavan,

Bhuj-Kutch, GUJARAT-370 001

Contact Numbers: 0091-2832-250832

Fax : 0091-2832-250721

E-Mail : Bhujnri.Gandhingr@bankofindia.co.in

Ernakulam NRI Branch

Bank of India,

Collis Estate, M.G Road, Cochin, Ernakulum, -682016.

Contact Numbers: 0091-04842380535,2389955,2365158

Fax: 0091-484-2370352

E-Mail: ErnakulamNRI.Kerala@bankofindia.co.in

Mumbai NRI Branch

Bank of India,

70/80 , M.G Road ,Ground Floor, Fort, PIN-400 001.

Contact Numbers: 0091-22-22668100,22668102

Fax: 0091-22-22-22668101

E-Mail: MumbaiNRI.Mumbaisouth@bankofindia.co.in

New Delhi NRI Branch

P T I Building, 4, Sansad Marg, New Delhi - 110 001

Contact Numbers: 0091-11-28844078, 0091-11-23730108, 0091-11-28844079

Fax: 0091-11-23357309

E-Mail: NewDelhiNRI.NewDelhi@bankofindia.co.in

Margao NRI Branch

Rua Jose Inacio Loyla, New Market,Po-272.

State: Goa, City: Margaon,

PIN:403601

E-Mail: Margaonri.Goa@bankofindia.co.in

Pudhucherry Nri

No.21,Bussy St.1St Floor, Opp.Saraswathi Thirumanamahal Pudhucherry

State: U.T. Of Pondicherry, City: PUDUCHERRY, PIN:601101

Contact Numbers:(0413) 2338500,2338501,9597456500,

E-Mail: PudhucheryNri.Chennai@bankofindia.co.in

Navsari Nri

1 St Floor, Bank Of India Navsari Branch Near Tower

State: Gujarat, City: Navsari, PIN:396445

E-Mail: NavsariNri.Vadodara@bankofindia.co.in

Last updated on 16 February 2024

Level 1: Branch Level/Online Complaint (OCRM)

The existing customers of Bank of India Personal loan customers can first contact the Branch Manager for immediate redressal in case of any complaints.

OCRM: Alternatively, customers can fill in the “Grievance Form” online on the bank’s website. The system will provide a “Tracker ID” to the respective customers which will help to track the progress of the complaint. Tracker ID is required to be preserved by customers for future references.

Level 2: Zonal Level

The customer can approach the respective Zonal Manager in case the compliant is not resolved to his/her satisfaction, by providing a tracking number or reference number.

For Customer/Non-customers, mail to: cgro.boi@bankofindia.co.in

(15 digit account number to be mentioned in the subject line by customers)

Nodal Officer for Grievance Redressal /BCSBI compliance officer at Head Office

Deputy General Manager

Dr. Om Prakash Lal

Customer Excellence Branch Banking Dept.,

Head Office, Star House I,

C-4, “G” Block

Bandra-Kurla Complex,

Bandra (East), Mumbai 400051

Tel No. 022-6131 9811

E-mail: omprakash.lal@bankofindia.co.in

Nodal Officer for Grievance Redressal /BCSBI compliance officer of the Bank:

General Manager

Shri Amitabh Banerjee,

Star House II, Plot: C-4, G Block,

Bandra Kurla Complex,

Bandra (East), Mumbai 400051

Tel No. 022-6131 9840

Level 3: NBG Level

If the concerned customer is still not satisfied with the resolution offered at Zonal level, the complaint can be taken up with the respective National Banking Group (NBG) GM, by providing a tracking number or reference number.

Level 4: Chief Grievance Redressal Officer

If the concerned customer still feels dissatisfied with the responses received, he/she can escalate the complaint to the Bank’s Nodal Officer at Head Office designated to deal with complaints or grievances of the customers. Customers are required to give full details along with the tracking number or reference number on the below mentioned address:

The General Manager,

Customer Excellence Branch Banking Department,

Star House I, Plot: C-5, G-Block,

2nd floor, East Wing, Bandra-Kurla Complex,

Bandra (East), Mumbai-400 051

Tel No. 022-66684860

E-mail: cgro.boi@bankofindia.co.in

External Agencies

If the customer is still dissatisfied, he or she may file a grievance with the Banking Ombudsman in the State Capitals under the RBI Ombudsman Scheme 2006.

Time Frame