Axis Bank Personal Loan Customer Care

Name: Axis Bank Personal Loan Customer Care: 24/7 Toll Free Number & Complaints
Brand: Paisabazaar
Rating: 4.2 (2839 reviews)

For queries related to Axis Bank Personal Loan, you can reach the Customer Care team on the toll-free number 1800-209-5577, available to assist you with loan details, application status, and other support.

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Curated offers from 30+ lenders

Quick Disbursal

Money in your account instantly

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Offers ranked according to eligibility

Digital Process

Hassle-free & paperless

Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Get up to ₹1,000*

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Valid till 30^th September '25

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Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Paisabazaar Exclusive Benefits

Wide Choice

Curated offers from 30+ lenders

Quick Disbursal

Money in your account instantly

SmartMatch

Offers ranked according to eligibility

Digital Process

Hassle-free & paperless

Find Best Personal Loan Offers

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HDFC Bank

10 Second Disbursal*100% Digital Process*Quick Disbursal

Max. Loan Amt.Upto ₹25L

Rate of Interest9.99% - 12.5%

Tenure upto1-5 Years

Processing Fee₹ 6,500

Axis Bank

Low Processing fee

Max. Loan Amt.Upto ₹40L

Rate of Interest9.99% - 17.15%

Tenure upto1-5 Years

Processing Fee1% - 1.5%

Kotak Mahindra Bank

Lowest Income requirement100% Digital Process*

Max. Loan Amt.Upto ₹25L

Rate of Interest9.98% - 17.2%

Tenure upto1-5 Years

Processing Fee1.1% - 1.5%

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Axis Bank Personal Loan Customer Care

Grievance Redressal

Why Choose Paisabazaar?

Compare & Choose the Best Offer

Pre-approved Offers with Instant Disbursals

Know Your Chances of Approval

End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Axis Bank Personal Loan Customer Care

1860-419-5555
1800-209-5577 (toll free number)
1860-500-5555
1800-103-5577 (toll free number)

NRI Customers can use the following toll free numbers:

Country	Toll Free Number
USA	1855 205 5577
Saudi Arabia	800 850 0000
UK	0808 178 5040
UAE	8000 3570 3218
Singapore	800 1206 355
Qatar	00 800 100 348
Canada	1855 436 0726
Australia	1800 153 861

Axis Bank NRI Personal Loan customers can also call non-toll free number to register their queries/complaints +91 40 67174100

The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the below mentioned details:

Email ID
Mobile Number
Last 4 digits of their account number or card (last 4 digits)
Name on the account or card

Grievance Redressal

Level 1

Axis Bank Personal loan customers can contact the lender using any of the below mentioned channels to register their complaints:

Phone banking or call centre numbers: 1860-419-5555, 1860-500-5555
Website Support: www.axisbank.com/support/
Branches or loan centres: Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:

complaints.difc@axisbank.com	Complaints Handling Officer, DIFC
complaints.adro@axisbank.com	Complaints Handling Officer, Abu Dhabi Representative Office (ADRO)
complaints.giftcity@axisbank.com	Complaints Handling Officer, Gift City IBU
complaints.dro@axisbank.com	Complaints Handling Officer, Dubai International Centre Finance
complaints.sro@axisbank.com	Complaints Handling Officer, Sharjah Representative Office
complaints.sing@axisbank.com	Complaints Handling Officer, Singapore
complaints.bro@axisbank.com	Complaints Handling Officer, Bangladesh Representave Office

Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital lending related concerns

Write

Email

Call

Digital Lending Grievance Redressal Officer (GRO),

Mr. Ashish Rajput

Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.

nodal.officer@axisbank.com

Contact: 91-080-61865200

(9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

Nodal Officer of Other Related Concerns

Write	Email	Call
Nodal Officer, Mr. Jinit Thakkar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.	nodal.officer@axisbank.com	Contact: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

Nodal Officer of Persons with Disabilities

Write	Email	Call
Nodal Officer, Mr. Manish Katiyar Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.	nodal.officer@axisbank.com	Ph. 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

The lender has set a turnaround time of 10 days to provide a response to the customer's complaints.

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Level 3: Principal Nodal Officer

If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:

Write	Email	Call
Ms Deepti Radkar Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708	pno@axisbank.com	Ph. 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays)

The bank has a turnaround time of 10 days to provide a response to its complainant.

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Level 4

If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI's Banking Ombudsman.

Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.

Note: Last updated on 3 July 2025