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Axis Bank Personal Loan Customer Care

For queries related to Axis Bank Personal Loan, you can reach the Customer Care team on the toll-free number as well as the chargeable numbers, available to assist you with loan details, application status, and other support.

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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max. Loan Amt.Upto ₹25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee₹ 6,500
Axis Bank
Low Processing fee
Max. Loan Amt.Upto ₹25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
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Max. Loan Amt.Upto ₹25L
Rate of Interest9.98% - 17.2%
Tenure upto1-5 Years
Processing Fee1.1% - 1.5%

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How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Axis Bank Personal Loan Customer Care

Personal loan customers can contact the Axis Bank personal loan customer care team for answers to their queries by calling the toll-free number at:

  • 1800-209-5577
  • 1800-103-5577

One can also reach out to the customer service team by calling the following numbers (Carrier charges applicable):

  • 1860-419-5555
  • 1860-500-5555

Axis Bank NRI customers can use the following toll-free numbers:

Country Toll-free Number
USA 1855 205 5577
Saudi Arabia 800 850 0000
UK 0808 178 5040
UAE 8000 3570 3218
Singapore 800 1206 355
Hong Kong 800 938 924
Thailand 1800 013 895
Qatar 00 800 100 348
Canada 1855 436 0726
Australia 1800 153 861

Axis Bank NRI personal loan customers can also call non toll-free number to register their queries/complaints -
+91 40 67174100

The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the details mentioned below:

  • Email ID
  • Mobile Number
  • Last 4 digits of their account number or card (last 4 digits)
  • Name on the account or card

Grievance Redressal

Level 1

Axis Bank Personal loan customers can contact the lender using any of the following channels to register their complaints:

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:

complaints.difc@axisbank.com Complaints Handling Officer, DIFC
complaints.adro@axisbank.com Complaints Handling Officer, Abu Dhabi Representative Office (ADRO)
complaints.giftcity@axisbank.com Complaints Handling Officer, Gift City IBU
complaints.dro@axisbank.com Complaints Handling Officer, Dubai International Centre Finance
complaints.sro@axisbank.com Complaints Handling Officer, Sharjah Representative Office
complaints.sing@axisbank.com Complaints Handling Officer, Singapore
complaints.bro@axisbank.com Complaints Handling Officer, Bangladesh Representave Office

Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital Lending-related Concerns

Write To Email Call
Digital Lending Grievance Redressal Officer (GRO),
Mr. Ashish Rajput
Axis Bank Ltd., NPC1, 5th Floor,
"Gigaplex", Plot No I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai-400708.		 nodal.officer@axisbank.com Contact: 91-080-61865200
(9.30 AM to 5.30 PM)
Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

Nodal Officer for Persons with Disabilities & for Other Related Concerns 

Write To Email Call
Nodal Officer,
Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No
I.T.5, MIDC, Airoli Knowledge Park, Airoli,
Navi Mumbai-400708.		 nodal.officer@axisbank.com Contact: 91-080-61865200
9.30 AM to 5.30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays & Bank Holidays)

The lender has set a turnaround time of 10 days to provide a response to the customer's complaints.

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Level 3: Principal Nodal Officer

If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:

Write To Email Call
Principal Nodal Officer
Axis Bank Ltd, NPC1, 5th Floor,
"Gigaplex", Plot No I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Navi Mumbai-400708		 pno@axisbank.com Ph. 91- 080-61865098
9:30 AM to 5:30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and bank holidays)

The bank has a turnaround time of 10 days to provide a response to its complainant.

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Level 4: Office of the Banking Ombudsman

If your issue is not resolved at 1st, 2nd or 3rd levels, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI's Banking Ombudsman.

Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.

Note: Last updated on 28th October 2025

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

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What our customers say

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Mera cibil kam tha fir bhi paisabazaar walo ne loan dila diya mujhe jo bohot jaruri tha.

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Loan Approved in on day

I confused between HDFC & Axis personal loans, but Paisabazaar showed me all the offers side by side. I apply in 10 minutes and got approval the next day!

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Rahul MehtaSep 23, 2025

Personal loan mila yahaan se

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Pankaj SinhaSep 22, 2025
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