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Axis Bank Personal Loan Customer Care

For queries related to Axis Bank Personal Loan, you can reach the Customer Care team on the toll-free number 1800-209-5577, available to assist you with loan details, application status, and other support.

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10 Second Disbursal*100% Digital Process*Quick Disbursal
Max. Loan Amt.Upto ₹25L
Rate of Interest9.99% - 12.5%
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Processing Fee₹ 6,500
Axis Bank
Low Processing fee
Max. Loan Amt.Upto ₹40L
Rate of Interest9.99% - 17.15%
Tenure upto1-5 Years
Processing Fee1% - 1.5%
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How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Axis Bank Personal Loan Customer Care

1860-419-5555
1800-209-5577 (toll free number)
1860-500-5555
1800-103-5577 (toll free number)

NRI Customers can use the following toll free numbers:

Country Toll Free Number
USA 1855 205 5577
Saudi Arabia 800 850 0000
UK 0808 178 5040
UAE 8000 3570 3218
Singapore 800 1206 355
Qatar 00 800 100 348
Canada 1855 436 0726
Australia 1800 153 861

Axis Bank NRI Personal Loan customers can also call non-toll free number to register their queries/complaints +91 40 67174100

The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the below mentioned details:

  • Email ID
  • Mobile Number
  • Last 4 digits of their account number or card (last 4 digits)
  • Name on the account or card

Grievance Redressal

Level 1

Axis Bank Personal loan customers can contact the lender using any of the below mentioned channels to register their complaints:

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:

complaints.difc@axisbank.com Complaints Handling Officer, DIFC
complaints.adro@axisbank.com Complaints Handling Officer, Abu Dhabi Representative Office (ADRO)
complaints.giftcity@axisbank.com Complaints Handling Officer, Gift City IBU
complaints.dro@axisbank.com Complaints Handling Officer, Dubai International Centre Finance
complaints.sro@axisbank.com Complaints Handling Officer, Sharjah Representative Office
complaints.sing@axisbank.com Complaints Handling Officer, Singapore
complaints.bro@axisbank.com Complaints Handling Officer, Bangladesh Representave Office

Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital lending related concerns
Write Email Call
Digital Lending Grievance Redressal Officer (GRO),

Mr. Ashish Rajput

Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708.

 nodal.officer@axisbank.com Contact: 91-080-61865200

(9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
Nodal Officer of Other Related Concerns 
Write Email Call
Nodal Officer,
Mr. Jinit Thakkar
Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No
I.T.5, MIDC, Airoli Knowledge,
Park, Airoli,
Navi Mumbai-400708.		 nodal.officer@axisbank.com Contact: 91-080-61865200
9.30 AM to 5.30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and
Bank Holidays)
Nodal Officer of Persons with Disabilities 
Write Email Call
Nodal Officer,
Mr. Manish Katiyar
Axis Bank Ltd, NPC1,
5th Floor, "Gigaplex", Plot No
I.T.5, MIDC, Airoli Knowledge,
Park, Airoli,
Navi Mumbai-400708.		 nodal.officer@axisbank.com Ph. 91-080-61865200
9.30 AM to 5.30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and
Bank Holidays)

The lender has set a turnaround time of 10 days to provide a response to the customer's complaints.

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Level 3: Principal Nodal Officer

If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:

Write Email Call
Ms Deepti Radkar
Principal Nodal Officer
Axis Bank Ltd, NPC1, 5th Floor,
"Gigaplex", Plot No I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Navi Mumbai-400708		 pno@axisbank.com Ph. 91- 080-61865098
9:30 AM to 5:30 PM
Monday to Saturday
(Except 2nd & 4th Saturdays and bank holidays)

The bank has a turnaround time of 10 days to provide a response to its complainant.

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Level 4

If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI's Banking Ombudsman.

Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.

Note: Last updated on 3 July 2025

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

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