Axis Bank Personal Loan Customer Care

Name: Axis Bank Personal Loan Customer Care: 24×7 Toll Free Number & Complaints
Brand: Paisabazaar
Rating: 4.2 (2839 reviews)

Quick Disbursal

End-to-End Assistance

Highest Approval Chances

Digital Process

Quick Disbursal

End-to-End Assistance

Highest Approval Chances

Digital Process

Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Apply Personal Loan Online

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Customer Rating

4.2_/5

2839 Reviews

51M+Satisfied Customers

65+Lending Partners

800+Cities across India

Find Best Personal Loan Offers

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HDFC Bank

10 Second Disbursal*100% Digital Process*Quick Disbursal

Max. Loan Amt.Upto ₹25L

Rate of Interest9.99% - 12.5%

Tenure upto1-5 Years

Processing Fee₹ 6,500

Axis Bank

Low Processing fee

Max. Loan Amt.Upto ₹25L

Rate of Interest9.99% - 17.15%

Tenure uptoUpto 6 Years

Processing FeeUpto 2%

Kotak Mahindra Bank

Lowest Income requirement100% Digital Process*

Max. Loan Amt.Upto ₹25L

Rate of Interest9.98% - 17.2%

Tenure upto1-5 Years

Processing Fee1.1% - 1.5%

Quick Links

Axis Bank Personal Loan Customer Care

Grievance Redressal

Why Choose Paisabazaar?

Compare & Choose the Best Offer

Pre-approved Offers with Instant Disbursals

Know Your Chances of Approval

End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Axis Bank Personal Loan Customer Care

Personal loan customers can contact the Axis Bank personal loan customer care team for answers to their queries by calling the toll-free number at:

1800-209-5577
1800-103-5577

One can also reach out to the customer service team by calling the following numbers (Carrier charges applicable):

1860-419-5555
1860-500-5555

Axis Bank NRI customers can use the following toll-free numbers:

Country	Toll-free Number
USA	1855 205 5577
Saudi Arabia	800 850 0000
UK	0808 178 5040
UAE	8000 3570 3218
Singapore	800 1206 355
Hong Kong	800 938 924
Thailand	1800 013 895
Qatar	00 800 100 348
Canada	1855 436 0726
Australia	1800 153 861

Axis Bank NRI personal loan customers can also call non toll-free number to register their queries/complaints -
+91 40 67174100

The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section. The chat option is available 24×7 for NRI customers.

Existing borrowers of Axis Bank Personal Loan can get in touch with the bank officials via mail (using the ‘Connect via Email’ option) from the support section of the website. The customer has to fill in the details mentioned below:

Email ID
Mobile Number
Last 4 digits of their account number or card (last 4 digits)
Name on the account or card

Grievance Redressal

Level 1

Axis Bank Personal loan customers can contact the lender using any of the following channels to register their complaints:

Phone banking or call centre numbers: 1860-419-5555, 1860-500-5555
Website Support: https://application.axis.bank.in/WebForms/axis-support/index.aspx
Branches or loan centres: Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

The Complaints Handling Officer for handling customer complaints in overseas branches/representative offices is the Chief Executive Officer of the branch or the Chief Representative of the representative office. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are as follows:

complaints.difc@axisbank.com	Complaints Handling Officer, DIFC
complaints.adro@axisbank.com	Complaints Handling Officer, Abu Dhabi Representative Office (ADRO)
complaints.giftcity@axisbank.com	Complaints Handling Officer, Gift City IBU
complaints.dro@axisbank.com	Complaints Handling Officer, Dubai International Centre Finance
complaints.sro@axisbank.com	Complaints Handling Officer, Sharjah Representative Office
complaints.sing@axisbank.com	Complaints Handling Officer, Singapore
complaints.bro@axisbank.com	Complaints Handling Officer, Bangladesh Representave Office

Axis Bank has set a time period of maximum 10 days for responding to its customer complaints and if the customer is not satisfied with the lender’s response, he/she can escalate the matter to Level 2.

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Existing Axis Bank Personal Loan borrowers who are not satisfied with the response offered at Level 1 can take up their complaint with the Nodal Officer or Circle Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital Lending-related Concerns

Write To	Email	Call
Digital Lending Grievance Redressal Officer (GRO), Mr. Ashish Rajput Axis Bank Ltd., NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.	nodal.officer@axisbank.com	Contact: 91-080-61865200 (9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

Nodal Officer for Persons with Disabilities & for Other Related Concerns

Write To	Email	Call
Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.	nodal.officer@axisbank.com	Contact: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays & Bank Holidays)

The lender has set a turnaround time of 10 days to provide a response to the customer's complaints.

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Level 3: Principal Nodal Officer

If the customer is dissatisfied with the resolution provided at Level 2, he/she can escalate the complaint to the Principal Nodal Officer of the bank for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer through any of the following channels:

Write To	Email	Call
Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708	pno@axisbank.com	Ph. 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays)

The bank has a turnaround time of 10 days to provide a response to its complainant.

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Level 4: Office of the Banking Ombudsman

If your issue is not resolved at 1st, 2nd or 3rd levels, you may approach the Banking Ombudsman for solutions. Click here to file an online complaint with the RBI's Banking Ombudsman.

Click here to read the RBI Integrated Ombudsman Scheme, 2021 or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.

Note: Last updated on 28th October 2025

How Can I Apply for a Personal Loan Online?

Get up to ₹40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Explore Our Axis Bank Lenders

Avail Personal Loan For
All Your Needs

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What our customers say

Excellant EMI calculator and expert assistance available

The EMI calculator helped me choose the right repayment plan. Clear guidance at every step made the loan process really easy.

Mohit YadavDec 3, 2025

Fully Digital Process for Real.

Loved the real-time loan status updates.Everything was handled online — didn’t have to visit any branch.

Gautam BakshiDec 3, 2025

Lower Rate than My Own Bank

Got a lower interest rate than my bank was offering.Smooth digital verification and quick disbursal.

Shivani SuryaDec 3, 2025

Pre-approved offers with quick approval

I liked how Paisabazaar showed pre-approved offers without affecting my credit score. Customer support was prompt and helped me close the loan quickly.

Suraj VermaDec 3, 2025

Same day approval. wow.

The loan was approved the same day — super smooth and transparent process.

Shiv KumarDec 3, 2025

Multiple offers in Minutes

Paisabazaar helped me compare multiple loan offers in minutes, and I got the best rate without any paperwork.

Ankita BajajDec 3, 2025

Itna Badhiya Rate and Service Hai!

Apke yaha itna acha interest rate mil gya market mei sabse kum and service toh aur bhi achi h. thank you.

Mohit SinghDec 2, 2025

Best Interest Rate Offer

Got the best interest rate on your website. Best assistance and seamless experience.

Aniket SinghDec 2, 2025

Best Marketplace to Shop for Loans

Your website is the best to apply for a personal loan. Got my loan disbursed within 3 days. So easy and hassle-free.

Nikita SharmaDec 2, 2025

Fast loan approval

I got my loan approved within 24 hours. The process was fast, transparent, and reliable, exactly what I was looking for.

Pragati ShuklaDec 2, 2025

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Written By

Vandana Punj

Reviewed By

Shamik Ghosh

Paisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners

*Applicable for selected customers

Axis Bank Personal Loan Customer Care

Find Best Personal Loan Offers

Quick Links

How Can I Apply for a Personal Loan Online?

Axis Bank Personal Loan Customer Care

Grievance Redressal

Level 1

For Existing Customers of Overseas Branches & Representative Offices (Level 1 complaints)

Level 2: Circle Nodal Officer/Nodal Officer at Head Office

Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital Lending-related Concerns

Nodal Officer for Persons with Disabilities & for Other Related Concerns

Level 3: Principal Nodal Officer

Level 4: Office of the Banking Ombudsman

How Can I Apply for a Personal Loan Online?

Personal Loan Articles

What our customers say

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