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Toll Free No: 1800 572 7777
Monday to Saturday – 9 am to 6 pm. (except 2nd & 3rd Saturdays and public holidays)
Whatsapp Support: 8929899391
Email Support
- For Indian Residents: homeloans@sammaancapital.com
- For NRI home loan customers: nriloans@sammaancapital.com
Missed Call Service
Prospective borrowers can apply for a new home loan by giving a missed call from their mobile number 7225016225
SMS Service:
Send SMS ‘Home’ to 56677 for more details
Last updated on 22 November 2024
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Grievance Redressal
The existing customers of Sammaan Capital Home Loan (formerly Indiabulls Housing Finance Limited) can follow the below levels to raise requests in case of any grievances.
Level 1
The applicant can speak to the call center executive on customer toll free helpline number 1800-572-7777. Alternatively, the applicant can click “Write to Us” in the Grievance Redressal section of the company’s website or visit the nearest branch to address any query or request. One can also visit the FAQs section readily available on the company’s website.
The aggrieved customer also has the option to post their queries in the following address
Head Customer Care, Sammaan Capital Limited (formerly known as Indiabulls Housing Finance Limited),
5th Floor, Building
No. 27, KG Marg, Connaught Place,
New Delhi – 110001
Haryana – 122015
Level 2
The applicant can reach out to the SCL Grievance Redressal if the resolution provided at Level 1 is not satisfactory in 7 days. One has to mention the “Service Request Number” or “Interaction ID” created at level 1, after visiting the “Write to Us” section on the website.
Level 3
The complaint shall be escalated to the Nodal officer if the same is not resolved by the grievance redressal team or the applicant has experienced a breach in TAT (Turnaround Time). Furthermore, if the applicant is dissatisfied with the resolution provided at level 2, the concern can be forwarded to the Nodal Officer at below-mentioned address:
Mr. Amit Kumar
Deputy General Manager,
Nodal Officer, Grievance Redressal
Sammaan Capital Limited
(Formerly known as Indiabulls Housing Finance Limited)
Grievance Redress, 5th Floor, Building No. 27, KG Marg,
Connaught Place, New Delhi – 110001
Phone: 0124-6048088
Note:
- The applicant will be required to mention their registered mobile number and email address during the verification process, or one can simply call the toll-free number 1800-572-7777.
- The applicant can mention the loan application number or lead ID in the message box for faster resolution.
Level 4
If the customer is still not stastied with the resolution provided above within 30 days, he/she can write to the RBI or can upload his/her complaint at CMS (Complaint Management System) facility available at the RBI website.
Customer may also post physical letter on address mentioned below-
To,
Centralized Receipt and Processing Centre (CRPC),
Reserve Bank of India,Central Vista, Sector 17,
Chandigarh – 160017