Toll Free No: 1800 572 7777
Monday to Saturday – 9 am to 6 pm. (except 2nd & 3rd Saturdays and public holidays)
The new home loan customers can send an email to homeloans@indiabulls.com
Email id for NRI home loan customers: nriloans_hl@indiabulls.com
Last checked on 20 March 2023
Grievance Redressal
The existing customers of IndiaBulls Home Loan can follow the below levels to raise requests in case of any grievances.
Level 1: The applicant can speak to the call centre executive or visit the nearest branch to address any query or request. One can also visit the FAQs section readily available on the company’s website. The applicant can also click on the “Write to Us” in the Grievance Redressal section of the company’s website, if he/she is not satisfied with the service offered by the call centre executive.
Level 2: The applicant can write to the company’s grievance redressal team if the resolution provided at Level 1 is not satisfactory. One has to mention the “Service Request Number” or “Interaction ID” created at level 1, after visiting the “Write to Us” section on the IndiaBull Home Loan website.
Level 3: The complaint shall be escalated to the Nodal officer if the same is not resolved by the grievance redressal team or the applicant has experienced a breach in TAT (Turnaround Time). Furthermore, if the applicant is dissatisfied with the resolution provided at level 2, the concern can be forwarded to the below mentioned address:
The General Manager,
Nodal Officer, Grievance Redressal
Indiabulls Housing Finance Limited
422 B, Udyog Vihar Phase IV,
Sector-18 Gurugram,
Haryana – 122015
Note:
- The applicant will be required to mention their registered mobile number and email address during the verification process, or one can simply call the toll-free number 1800-572-7777.
- The applicant can mention the loan application number or lead ID in the message box for faster resolution.