Bank Of India Personal Loan Customer Care Toll Free Number
Call Centre is available 24×7
Toll Free Numbers
1800 103 1906
1800 220 229 (Covid Support)
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Chargeable Number
(022) – 40919191
The customers can also visit head office with their complaints:
Head Office :
BANK OF INDIA
STAR HOUSE, C – 5, “G” Block,
Bandra Kurla Complex, Bandra (East),
Mumbai 400 051
Ph: 022-66684444
If NRI customers have any queries, they can email HeadOffice.NRI@bankofindia.co.in
Specialised NRI Branches – India
Ahmedabad NRI Branch
Bank of India,
Opp. Town Hall, Ellisbridge, Ahmedabad – 380 006.
Contact Numbers: 0091-079- 26580514/ 26581538/ 26585038.
E-Mail: ahmdnri.ahmedabad@bankofindia.co.in
Anand NRI Branch
“KalpaVraksh”, Dr. Cook Road, Opp. Shastribaug Corner, Anand 380 001
Contact Numbers: 0091-2692 256291/2, 0091-2692 256290
E-Mail : anandnri.vadodara@bankofindia.co.in
Bhuj NRI Branch
N.K. Towers, Opp. Jilla Panchayat Bhavan,
Bhuj-Kutch, GUJARAT-370 001
Contact Numbers: 0091-2832-250832
Fax : 0091-2832-250721
E-Mail : Bhujnri.Gandhingr@bankofindia.co.in
Ernakulam NRI Branch
Bank of India,
Collis Estate, M.G Road, Cochin, Ernakulum, -682016.
Contact Numbers: 0091-04842380535,2389955,2365158
Fax: 0091-484-2370352
E-Mail: ErnakulamNRI.Kerala@bankofindia.co.in
Mumbai NRI Branch
Bank of India,
70/80 , M.G Road ,Ground Floor, Fort, PIN-400 001.
Contact Numbers: 0091-22-22668100,22668102
Fax: 0091-22-22-22668101
E-Mail: MumbaiNRI.Mumbaisouth@bankofindia.co.in
New Delhi NRI Branch
P T I Building, 4, Sansad Marg, New Delhi – 110 001
Contact Numbers: 0091-11-28844078, 0091-11-23730108, 0091-11-28844079
Fax: 0091-11-23357309
E-Mail: NewDelhiNRI.NewDelhi@bankofindia.co.in
Margao NRI Branch
Rua Jose Inacio Loyla, New Market,Po-272.
State: Goa, City: Margaon,
PIN:403601
E-Mail: Margaonri.Goa@bankofindia.co.in
Pudhucherry Nri
No.21,Bussy St.1St Floor, Opp.Saraswathi Thirumanamahal Pudhucherry
State: U.T. Of Pondicherry, City: PUDUCHERRY, PIN:601101
Contact Numbers:(0413) 2338500,2338501,9597456500,
E-Mail: PudhucheryNri.Chennai@bankofindia.co.in
Navsari Nri
1 St Floor, Bank Of India Navsari Branch Near Tower
State: Gujarat , City: Navsari, PIN:396445
E-Mail: NavsariNri.Vadodara@bankofindia.co.in
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Grievance Redressal
Level 1: Branch Level/Online Complaint (OCRM)
The existing customers of Bank of India Personal loan customers can first contact the Branch Manager for immediate redressal in case of any complaints.
OCRM: Alternatively, customers can fill in the “Grievance Form” online on the bank’s website. The system will provide “Tracker ID” to the respective customers which will help to track the progress of the complaint. Tracker ID is required to be preserved by customers for future references.
Level 2: Zonal Level
The customer can approach the respective Zonal Manager in case the compliant is not resolved to his/her satisfaction, by providing a tracking number or reference number.
For Customer/Non-customers, mail to: cgro.boi@bankofindia.co.in
(15 digit account number to be mentioned in the subject line by customers)
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Nodal Officer for Grievance Redressal /BCSBI compliance officer at Head Office
Deputy General Manager
Smt. Manasi Manoj Phene
Customer Excellence Branch Banking Dept.,
Head Office, Star House I,
C-5, “G” Block, 2nd floor (west) wing,
Bandra-Kurla Complex,
Bandra (East), Mumbai 400051
Tel No. 022-6668 4479
E-mail: manasi.phene@bankofindia.co.in
Nodal Officer for Grievance Redressal /BCSBI compliance officer of the Bank:
General Manager
Shri Amitabh Banerjee,
Star House I, Plot:C-5, G Block,
2nd floor, West wing,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051
Tel No. 022-6668 4860/4529
- mail: cgro.boi@bankofindia.co.in
Level 3: NBG Level
If the concerned customer is still not satisfied with the resolution offered at Zonal level, the complaint can be taken up with respective National Banking Group (NBG) GM, by providing a tracking number or reference number.
| Sr. No. | NBG | Address | Contact at |
| 1 | NBG – North I | Bank of India Star House, H-2, Connaught Circus Middle Circle, New Delhi-110001 | Telephone Nos: GM’s Secretariat 011-23312654, DGM : 011-23311557 011-23319226 Fax No.011-23718085 E-mail :nb.north1@bankofindia.co.in |
| 2 | NBG – North II | Star House, 1, Vibhuti Khand,Gomti Nagar, Lucknow : 226010[U.P.] | Telephone Nos: 0522-3225669, 3225670, 3225672 E-mail : nb.north2@bankiofindia.co.in |
| 3 | NBG – West I | National Banking Group (West) 2nd Floor, Mumbai (Main) Building, 70-80,M G.Road, Fort, Mumbai – 400 001. | Telephone Nos: GM’s Secretariat – 22884481/ 61870457 Fax 22884484 E-mail : nb.west1@bankofindia.co.in |
| 4 | NBG – West II | National Banking Group (West) II 592, (New) Sadashiv Peth, 4th Floor, Bank of India Building, Laxmi Road, Pune – 411030 | Phone: 020 24451194 / 24451195 Fax : 020 24451197 E-mail : nb.west2@bankofindia.co.in |
| 5 | NBG – South | Spencer Plaza – Phase I, 707 / 708, 7th Floor, 769, Anna Salai, Chennai 600 002 | Telephone Nos: 66789 666/667/668 / 669 Fax 66789 670 E-mail : nb.south@bankofindia.co.in |
| 6 | NBG – East | BANK OF INDIA NATIONAL BANKING GROUP (EAST) BOI BUILDING VI Floor 5, BTM Sarani Kolkata-700001 | GM’s Phone no. 033-22485644 DGM’s Phone no. 033-22485718 Ph.033-22627100/22485644 FAX No. 033-2231-7405 E-mail : nb.east@bankofindia.co.in |
| 7 | NBG – Jharkhand Chattisgarh | Ishwari Arcade 6Th Floor Bank Of India Nbg Jharkhand-Chhattisgarh Office Opposite Hotel Radisson Blu, 5 Main Road, Ranchi Jharkhand-834001 | Telephone Nos: 0651-6550195/2332833/2332834/6570469/447/471 E-mail : NB.Jharkhand-Chattisgarh@bankofindia.co.in |
| 8 | NBG-Bihar | 3 Rd Floor, Uday Bhawan, Fraser Road, Patna-800001 | E-mail : NBG.Bihar@bankofindia.co.in |
| 9 | NBG Madhya Pradesh & Chattisgarh Bhopal | Bank Of India Bldg. 2nd Floor, Jail Road 462011 | E-mail : NBG.MP&CG@bankofindia.co.in |
Level 4: Chief Grievance Redressal Officer
If the concerned customer still feels dissatisfied with the responses received, he/she can escalate the complaint to the Bank’s Nodal Officer at Head Office designated to deal with complaints or grievances of the customers. Customers are required to give full details along with the tracking number or reference number on the below mentioned address:
The General Manager,
Customer Excellence Branch Banking Department,
Star House I, Plot: C-5, G-Block,
2nd floor, East Wing, Bandra-Kurla Complex,
Bandra (East), Mumbai-400 051
Tel No. 022-66684860
E-mail: cgro.boi@bankofindia.co.in
External Agencies
If the customer is still dissatisfied, he or she may file a grievance with the Banking Ombudsman in the State Capitals under the RBI Ombudsman Scheme 2006.
Time Frame
| Levels | No. of days to resolve |
| Branch Level | 5 days |
| Zone Level | 3 days |
| NBG Level | 2 days |
| Head Office Level | 4 days |
| Internal Ombudsman | 15 days from the date of rejection of complaint |
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Frequently Asked Questions (FAQs)
Q1. What is the toll free customer care number of Bank of India?
Ans. The 24×7 toll-free customer care number for general enquiries at Bank of India is 1800-103-1906.
Q2. How can I find the nearest branch of Bank of India?
Ans. You can use the branch locator on the Bank of India website to find details of the nearest branch such as IFSC code, branch address, etc. .
Q3. How many days does Bank of India take to resolve a complaint at branch level?
Ans. Bank of India generally takes 5 days from the receipt of complaint for resolution at branch level. It may however take longer depending on the complexity of the issue.
Q4. Can I submit a complaint online to Bank of India?
Ans. Yes, you can submit a grievance online on the Bank of India website.
Q5. Where is the Bank of India Head Office located?
Ans. Following is the address of the Bank of India Head Office,
STAR HOUSE
C – 5, “G” Block,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400 051.
Phone: 022-66684444
Q6. How can I track the status of complaint raised at Bank of India online portal?
Ans. You can use the Bank of India status tracker to check the status of your complaint raised online.
Q7. How can I apply for Bank of India personal loan online?
Ans. You can use the Paisabazaar personal loan application platform to apply for a Bank of India personal loan online.
Q8. Can professionals and pensioners apply for Bank of India personal loan?
Ans. Yes, both professionals and pensioners can apply for Bank of India personal loan.
Q9. Does Bank of India has a chatbot for online assistance?
Ans. Yes, Bank of India has a chatbot called “BOI Seva” for online assistance. You can find it on the lower right corner of the bank’s website.
Q10. How can I calculate the EMIs for my personal loan taken from Bank of India?
Ans. You can use the personal loan EMI calculator on the Paisabazaar.com website to check the EMIs for your personal loan taken from Bank of India.
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