Bank of India offers personal loans up to Rs. 10 lakh to salaried employees, professional as well as pensioners. You can use the loan amount to meet a variety of expenses, such as those related to marriage, medical treatment, debt consolidation and purchase of consumer durables. In case you have any query/ feedback/ complaint related to the Bank of India personal loan, then contact the bank’s customer care or grievance redressal unit. The various ways to contact Bank of India customer care or grievance redressal department are as follows:
Bank of India 24×7 Customer Care Numbers
Following are the 24×7 toll-free customer care numbers of Bank of India:
- 1800-220-229(especially, for COVID support)
Additionally, the bank has a 24×7 chargeable customer care number: (022)–40919191
Bank of India Customer Care Details
Email contacts of Bank of India Nodal Officers for Banking Ombudsman are as follows
|Name of the Centre||Email ID|
Details of Bank of India Zonal Managers for Grievance Redressal are as follows:
|Agra (NBG-North-II)||1st Floor, Jeevan Prakash, LIC Bldg., Sanjay Place, M.G. Road, Agra – firstname.lastname@example.org|
|Ahmedabad (NBG Central)||Bank of India Bldg., Post Box No. 8, Bhadra, Ahmdabad-380 email@example.com|
|Bengaluru (NBG- South)||11, Bank of India Bldg., Kempegowda Road, Bengaluru – firstname.lastname@example.org|
|Bhopal (NBG- Central)||New Zonal Head Qtrs.Bldg., Opp: Central Jail, Jail Road, Bhopal – email@example.com|
|Chandigarh (NBG- North-I)||Star house, SCO 76-82- Sector -31A , Chandigarh firstname.lastname@example.org|
|Coimbatore (NBG- South)||Star house 324, Oppanakara Street, P. Box No.337, Coimbatore- email@example.com|
|Ghaziabad (NBG- North-II)||B-32, Sector-62 Sandipani, STC Bldg., B-32,Sector 62, Noida 201307 (U.P)||firstname.lastname@example.org|
|Indore (NBG- Central)||345- A,PU -4 Sch.- 54 A.B Road, Behind Hotel Country Inn, Indore, M. P email@example.com|
|Kolkata (NBG- East)||5, BTM Sarani, Brabourne Road, Kolkata- firstname.lastname@example.org|
|Mumbai North (NBG-West- I)||2nd Floor, BOI Bldg., Opp: Natraj Market, S.V. Road, Malad West, Mumbai 400 064||zo.MNZ@bankofindia.co.in|
|Mumbai South (NBG- West- I)||Mezzanine floor, Bank of India Bldg., 70- 80,M.G. Road, P.B no.238, Fort, Mumbai 400 email@example.com|
|Navi Mumbai (NBG- West-I)||Management Development Institute Bldg., Gr. Floor, Plot:30, Sec:11, CBD Belapur, Navi Mumbai 400 firstname.lastname@example.org|
|New Delhi (NBG-North-I )||Star House , H-2, Connaught Circus, Middle Circle, New Delhiemail@example.com|
|Visakhapatnam (NBG-South)||28-2-48, Dasapalla Complex, Ist floor, Suryabagh, Vishaka Patnam 530020 (A.P)||firstname.lastname@example.org|
Note: The above table lists the zonal officers if the major cities only. You can access the complete list from the Bank of India official website.
Bank of India Chatbot for Online Assistance
Bank of India has a chatbot called “BOI Seva” that can resolve all your general queries online. You can access the chatbot by following the below steps:
Step 1: Visit the Bank of India website.
Step 2: Navigate to the lower right corner of the web page and click on “BOI Seva”.
Step 3: Type your query to get an online resolution.
Bank of India Grievance Redressal
Following is the step-by-step guide for online grievance at Bank of India.
Step 1: Visit the Bank of India Grievance portal on the official website.
Step 2: Fill out the following form by entering your personal details, complaint category, nature and details.
Step 3: Finally, enter the captcha code and click “Submit”.
Please note that the following hierarchy is followed at Bank of India for grievance redressal.
- Branch Level Resolution: This generally takes 5 days from the date of receipt of complaint.
- Zonal Office: If branch is unable to resolve the issue, then it will be automatically transferred to the respective Zonal Office. Time taken for resolution by the zonal Office is generally 5 days.
- National Banking Group (NBG): If the Zonal Office is unable to resolve the complaint, then it is automatically escalated to the NBG, which usually resolves the issue in 2 days.
- Head Office: If even the NBG fails to resolve the issue, then it is automatically escalated to the respective department of the Head Office which generally takes 4 days to resolve the issue. Hence, a maximum of two weeks are taken for handing the complaints.
- Internal Ombudsman: If the complaint is not resolved within two weeks, then it is escalated to the Internal Ombudsman.
How to Track the Status of Grievance raised with Bank of India?
You can track the status of the grievance raised at Bank of India by following the below steps:
Step 1: Visit the Bank of India Grievance Status Tracker page on the official website
Step 2: Enter your “Grievance Reference Number” and the captcha code.
Step 3: Finally, click on “Check Now” to track the status of your complaint.
How to Submit a Feedback at Bank of India Online Portal?
Following is the step-by-step guide to submit a feedback online on the Bank of India portal.
Step 1: Visit the online feedback portal of Bank of India.
Step 2: Fill out the following form by entering your personal details and provide your feedback.
Step 3: Finally, enter the captcha code and click “Submit” to submit your feedback online.
Frequently Asked Questions (FAQs)
Q1. What is the toll free customer care number of Bank of India?
Ans. The 24×7 toll-free customer care number for general enquiries at Bank of India is 1800-103-1906.
Q2. How can I find the nearest branch of Bank of India?
Ans. You can use the branch locator on the Bank of India website to find details of the nearest branch such as IFSC code, branch address, etc. .
Q3. How many days does Bank of India take to resolve a complaint at branch level?
Ans. Bank of India generally takes 5 days from the receipt of complaint for resolution at branch level. It may however take longer depending on the complexity of the issue.
Q4. Can I submit a complaint online to Bank of India?
Ans. Yes, you can submit a grievance online on the Bank of India website.
Q5. Where is the Bank of India Head Office located?
Ans. Following is the address of the Bank of India Head Office,
C – 5, “G” Block,
Bandra Kurla Complex,
Mumbai 400 051.
Q6. How can I track the status of complaint raised at Bank of India online portal?
Ans. You can use the Bank of India status tracker to check the status of your complaint raised online.
Q7. How can I apply for Bank of India personal loan online?
Q8. Can professionals and pensioners apply for Bank of India personal loan?
Ans. Yes, both professionals and pensioners can apply for Bank of India personal loan.
Q9. Does Bank of India has a chatbot for online assistance?
Ans. Yes, Bank of India has a chatbot called “BOI Seva” for online assistance. You can find it on the lower right corner of the bank’s website.
Q10. How can I calculate the EMIs for my personal loan taken from Bank of India?
Ans. You can use the personal loan EMI calculator on the Paisabazaar.com website to check the EMIs for your personal loan taken from Bank of India.