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Citibank provides savings accounts, salary accounts, loans, credit cards and other banking products to customers in India. If applicants or accountholders have any queries or issues related to these products, they can reach out to the Citibank customer care team through call, website, chatbot or other methods. Let us discuss them in detail below.
Citibank customer care allows account holders to get their issues resolved or queries answered by calling the customer care number. They can call the following numbers to avail customer services related to credit cards, Citibanking, Suvidha and loans:
NRI customers or Indian residents when travelling abroad can call the Citibank for Citi Priority banking or business-preferred services by calling on the number mentioned below:
One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. You need to report the loss of your Citibank credit card immediately so that it can be blocked in order to avoid its misuse.
Citibank customer care emergency helpline numbers are
Apart from the loss of card, you can also use the above two numbers to report-
This will be an Interactive Voice Response (IVR) call. First, you will be asked to select a preferred language. Your identification details will be required next such as bank account number, loan account details, etc. If you are not an existing customer of Citibank and need information on their products and services, press the respective key and your call will be connected to a phone banking officer who will guide you further.
If the customer has queries or complaints related to a particular branch, he can also contact the branch directly. Here’s a list of Citibank branch customer care numbers for major cities-
| City | Citibank Customer Care 24×7 Helpline |
| Delhi/NCR | 0124 2542484 |
| Mumbai | 022 28232484 |
| Bangalore | 080 22272484 |
| Ahmedabad | 079 26422484 |
| Chennai | 044 28522484 |
| Chandigarh | 0172 508 2484 |
| Vadodara | 079 2642 2484 |
| Jaipur | 0141 2372484 |
| Kolkata | 033 22832484 |
| Kochi | 9895022484 |
| Ludhiana | 0161 501 2484 |
| Lucknow | 0522 2201022 |
| Nagpur | 1800 180 2484 |
| Pune | 020 66012484 |
| Hyderabad | 040 66662484 |
| Surat | 0261 6532484 |
Customers have the option to raise their query/complaint by writing a letter addressed to Citibank Customer Care department.
If you are sending the letter through ‘Ordinary Post’, use this address-
Citibank N.A.,
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002
If you are using ‘Registered Post’, use this address-
Citibank N.A.,
Mail Room, ACROPOLIS,
9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai,
Mylapore,
Chennai – 600 004
Citibank customers who have registered for online banking services can easily raise their query online. Just log in to the Citibank Online and follow the procedure given below-
A phone banking officer will call you regarding your query and resolve it at the earliest. Make sure you have all details handy at the time of the call.
In case you have not yet registered for the online banking services, you can generate an IPIN and User ID here- https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp
For common queries, customers can also visit Citibank ‘Ask Me’ section. To save the customers from the troubles of making a call or writing emails, Citibank has launched ‘Ask Me’- a virtual assistant. One has to enter the question in the box provided and after submitting, the answer will appear on the screen below the question. Sometimes, the solution would be in the form of a link where you can find better answers on your inquiry. Make sure you do not enter any personal details or account details in the box.
If you need general information on a particular product, choose the product from the categories menu given on the right panel. A list of FAQs related to the chosen product will appear on the screen.
All the forms you need will be available in Citibank Form Centre. This includes loan application forms, standing instruction form, beneficial ownership declaration form, etc. Fill out the required forms and mail it to-
Citibank Card Center,
PO Box # 4830,
Anna Salai Post Office,
Chennai – 600 002
Citibank has a three-level Grievance Redressal System to make sure an aggrieved customer gets the best solution within a reasonable time frame.
Level 1- This is the basic level wherein the customer uses any of the above media to book his complaint or to raise a query and a phone banking officer provides him with a relevant solution. If the customer is satisfied with the solution, there is no need to go to the next level.
Level 2- If the customer is not satisfied with the solutions provided in Level 1, he can escalate the concern to the Head Customer Care. An email explaining the query can be sent to head.customercare@citi.com. The email should also mention the complaint number generated in Level 1. Head Customer Care can also be reached on 044-28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).
Level 3- If still not satisfied, the aggrieved customer can escalate the matter to the Principal Nodal Officer of Citibank by writing an email addressed to principal.nodal.officer@citi.com.