Home Loan Customer Care Number
Call (India): 1800 1200 (Timings: 8:00 a.m. – 8:00 p.m.)
(Post 8 p.m. till 8 a.m. only critical service offered)
Email: yestouch@yesbank.in
SMS:
SMS ‘HELP’ space <CUST ID>
+91 9552220020
The existing customers of YES Bank Home Loan can also fill up the query/complaint form under the complaint section of the website.
Call (outside India)
| From Outside India | +91 22 4935 0000 |
| USA | 1833 380 0149 |
| CANADA | 1833 491 0559 |
| UK | 800 048 9153 |
| UAE | 8000 3570 2510 |
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Grievance Redressal
Level 1
The aggrieved customer can communicate with the Branch manager of the nearest branch with their complaints.
Level 2
If the concerned customer is not satisfied with the resolution provided at level 1, he/she can write to the bank’s Grievance Redressal Officer or Nodal Officer as mentioned below:
Sangeeta P
Head – Grievance Redressal
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: head.grievanceredressal@yesbank.in
Phone No: 022-39489373
Further, the details of area-wise Nodal Officers are given below:
| Sr No | Area of Operation | Centre | Nodal Officer | Nodal Officer Contact Details |
| 1 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Sharad Saraiya | YES Bank Ltd Unit No.G/3,102-103 “C.G.Centre” C.G.Road, Ahmedabad Pin Code : 380009 Tel No : 079 – 49023101 Contact Centre : 1800 1200 E mail : sharad.saraiya@yesbank.in |
| 2 | Karnataka | Bengaluru | Mr. Vinodh Sarran Back-up: Ms. Hitha A.P. | YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore 560001 Tel No : 080 – 61176500 Contact Centre : 1800 1200 E mail: vinodh.sarran@yesbank.in |
| 3 | Madhya Pradesh | Bhopal | Mr. Sharad Saraiya Back-up: Mr. Chandan Kumar | YES Bank Ltd Plot No 215,Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh Pin Code : 462011 Tel No: 0755 – 6612002 Contact Centre : 1800 1200 Email: sharad.saraiya@yesbank.in |
| 4 | Odisha | Bhubaneswar | Mr. Sabyasachi Mohanty Back-up: Mr. Saswat Jena | YES Bank Ltd Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa. Pin Code :751009 Tel No: 0674 – 2598012 Contact Centre : 1800 1200 Email: sabyasachi.mohanty1@yesbank.in |
| 5 | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Chandigarh | Mr. Bhupinder Pal Singh | YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin Code :160017 Tel No : 0172 – 5037064 Contact Centre : 1800 1200 Email : bhupinder.singh7@yesbank.in |
| 6 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. Vinodh Sarran Back-up: Gnanaskandan Gurukkal | YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai Pin Code : 600 034 Tel No : 044 – 66765022 Contact Centre : 1800 1200 E mail: vinodh.sarran@yesbank.in |
| 7 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Sabyasachi Mohanty Back-up: Mr. Ashim Kumar Das | YES Bank Ltd Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati. Pin Code: 781 005 Near Big Bazaar Tel No: 0361 – 7187552 Contact Centre : 1800 1200 Email: sabyasachi.mohanty1@yesbank.in |
| 8 | Andhra Pradesh and Telangana | Hyderabad | Mr. Ravindra Kumar Maley Back-up: Mr. Manoj Pohar | YES Bank Ltd Ground Floor Mayank Towers, Sy. No 31(Old) 31/2(New) Rajbhavan Road, Somajiguda, Hyderabad-500 082 040-46739048 Contact Centre : 1800 1200 E mail: ravindrakumar.maley@yesbank.in |
| 9 | Rajasthan | Jaipur | Mr. Sharad Saraiya Back-up: Mr. Vijender Wadhwa | YES Bank Ltd Ground Floor , Plot No: O-19A , Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan Pin Code : 302 001 Tel No: 0141-4983758 Contact Centre : 1800 1200 E mail: sharad.saraiya@yesbank.in |
| 10 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Pawan Kumar Tejpaul Back-up: Mr. Atin Khare | YES Bank Ltd 14-113 Padam Tower , Civil Lines Kanpur Pin Code : 208 001 Tel No: 0512 – 6710139 Contact Centre : 1800 1200 E mail : pawan.tejpaul@yesbank.in |
| 11 | West Bengal and Sikkim | Kolkata | Mr. Sabyasachi Mohanty Back-up: Ms. Jayati Ghosh | YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata. Pin Code : 700019 Tel No: 033-40581300 Contact Centre : 1800 1200 Email: sabyasachi.mohanty1@yesbank.in |
| 12 | Districts of Mumbai, Mumbai Suburban and Thane | Mumbai (I) | Mr. Taroon Shahani | YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 Tel No : 022-65077794 Contact Centre : 1800 2000 Email : taroon.shahani@yesbank.in |
| 13 | North, North-West, West, South-West, New Delhi and South districts of Delhi | New Delhi (I) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 Contact Centre : 1800 1200 E mail : sunaina.gupta@yesbank.in |
| 14 | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011- 49433455 Contact Centre : 1800 1200 E mail : sunaina.gupta@yesbank.in |
| 15 | North-East, Central, Shahdara, East and South-East districts of Delhi | New Delhi (III) | Ms. Sunaina Gupta Back-up: Ms. Reetu Singh | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011- 49433455 Contact Centre : 1800 1200 E mail : sunaina.gupta@yesbank.in |
| 16 | Bihar | Patna | Mr. Sabyasachi Mohanty Back-up: Mr. Anand Kumar | YES Bank Ltd. Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna Pin Code: 800 001 Tel No: 0612 – 3009003/ 02 Contact Centre: 1800 1200 Email: sabyasachi.mohanty1@yesbank.in |
| 17 | Jharkhand | Ranchi | Mr. Sabyasachi Mohanty Back-up: Mr. Himanshu Kumar | YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand Pin Code : 834001 Tel No : 0651 – 2212711 / 2212713 Contact Centre : 1800 2000 Email: sabyasachi.mohanty1@yesbank.in |
| 18 | State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Tejpreet Singh Back-up: Mr. Rahul Agrawal | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand Pin Code : 249201 Tel No: 0135 – 3061056 Contact Centre : 1800 2000 E mail : tejpreet.singh@yesbank.in |
| 19 | Chhattisgarh | Raipur | Mr. Sabyasachi Mohanty Back-up: Mr. Priyadutta Panigrahi | YES Bank Ltd Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh Pin Code: 492001 Tel No: 0771 – 4210202 Contact Centre : 1800 2000 Email: sabyasachi.mohanty1@yesbank.in |
| 20 | State of Jammu and Kashmir | Jammu | Mr. Bhupinder Pal Singh Back-up: Mr. Kapil Gupta | YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt, Jammu Pin Code : 180004 Tel No: 0191 – 2439871 Contact Centre : 1800 2000 Email: bhupinder.singh7@yesbank.in |
| 21 | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mumbai (II) | Mr. Taroon Shahani | YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 Tel No : 022-65077794 Contact Centre : 1800 2000 Email : taroon.shahani@yesbank.in |
| 22 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Mr. Vinodh Sarran Back-up: Mr. Hari Krishnan. V | YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram Pin code: 695014 Tel No: 0484-2809828 Contact Centre : 1800 1200 E mail: vinodh.sarran@yesbank.in |
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Level 3
If the concerned customer is not satisfied with the resolution provided at level 2, he/she can write to the Principal Nodal Officer as mentioned below:
Shefali Singh Moza
Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: principal.nodalofficer@yesbank.in
Phone No: 022-39489374