Disclaimer: YES Bank is not a Paisabazaar partner and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to YES Bank for home loans. No offers/services from YES Bank are being provided by Paisabazaar for home loans. For further information about YES Bank for home loans, users are required to reach out directly to YES Bank.
YES Bank Home Loan Customer Care Number – Toll Free
Call (India): 1800 1200 (Timings: 8:00 a.m. – 8:00 p.m.)
(Post 8 p.m. till 8 a.m. only critical service is offered)
In case you are outside India, you can call on 18333800149 (USA) / 18334910559 (Canada) / 8000489153 (UK) / 800035703089 (UAE)
Email: yestouch@yesbank.in
For YES First Customers: yesfirst@yesbank.in
SMS:
SMS ‘HELP’ space <CUST ID>
+91 9552220020
The existing customers of YES Bank Home Loan can also fill up the query/complaint form under the complaint section of the website.
Call (outside India)
| From Outside India | 2250795101 |
| USA | 1833 380 0149 |
| CANADA | 1833 491 0559 |
| UK | 800 048 9153 |
| UAE | 8000 3570 2510 |
Last updated on 14 June 2024
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Grievance Redressal
Level 1
The aggrieved customer can communicate with the Branch manager of the nearest branch with their complaints.
Level 2
If the concerned customer is not satisfied with the resolution provided at level 1, he/she can write to the bank’s Grievance Redressal Officer or Nodal Officer as mentioned below:
Sangeeta P (Head – Grievance Redressal)
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: head.grievanceredressal@yesbank.in
Phone No: 022-50795173
Further, the details of area-wise Nodal Officers are given below:
| Sr No | Area of Operation | Centre | Nodal Officer | Nodal Officer Contact Details |
| 1 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Mustufa Khajurwala/
Back-up: Mr. Sharad Saraiya |
YES Bank Ltd Unit No.G/3,102-103 “C.G.Centre” C.G.Road, Ahmedabad, Pin Code: 380009,
Tel No: 079 – 49023101 |
| Contact Centre: 1800 1200 | ||||
| E-mail:
mustufa.khajurwala@yesbank.in sharad.saraiya@yesbank.in |
||||
| 2 | Karnataka | Bengaluru | Mr. Jenish Shah
Back-up: Mr. Sanath Kumar P |
YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore 560001 Tel No: 080 – 49179910 |
| Contact Centre: 1800 1200 | ||||
| Email: vinodh.sarran@yesbank.in
/sanath.kumarp@yesbank.in |
||||
| 3 | Madhya Pradesh | Bhopal | Mr. Anand Pandey Back-up: Mr. Sharad Saraiya | YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh
Pin Code: 462011 Tel No: 0755 – 6612002 |
| Contact Centre: 1800 1200 | ||||
| Email: anand.pandey7@yesbank.in
sharad.saraiya@yesbank.in |
||||
| 4 | Odisha | Bhubaneswar | Mr. Tushar Roy
Back-up: Mr. Saswat Jena |
YES Bank Ltd Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa. Pin Code:751009
Tel No: 0675 – 2255772 |
| Contact Centre: 1800 1200 | ||||
| Email: tushar.roy@yesbank.in
sabyasachi.mohanty1@yesbank.in |
||||
| 5 | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Chandigarh | Mrs. Sunaina Gupta
Back-up – Mr. Syed Tasveer Hussain Andrabi |
YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin Code:160017
Tel No: 0172 – 5037064 |
| Contact Centre: 1800 1200 | ||||
| Email:bhupinder.singh7@yesbank.in
jatin.gulati1@yesbank.in |
||||
| 6 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. Jenish Shah
Back-up: Vinodh Sarran |
YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai
Pin Code: 600 034 Tel No: 044 – 66765022 |
| Contact Centre: 1800 1200 | ||||
| Email: jenish.shah2@yesbank.in
vinodh.sarran@yesbank.in |
||||
| 7 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Tushar Roy
Back-up: Mr. Ashim Kumar Das |
YES Bank Ltd Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati. Pin Code: 781 005 Near Big Bazaar Tel No: 0361 – 2464546, |
| Contact Centre: 1800 1200 | ||||
| Email: tushar.roy@yesbank.in
ashimkumar.das@yesbank.in |
||||
| 8 | Andhra Pradesh and Telangana | Hyderabad | Mr. Jenish Shah
Back-up: Mr. Manoj Pohar |
YES Bank Ltd Ground Floor Mayank Towers, Sy. No 31(Old) 31/2(New) Rajbhavan Road, Somajiguda, Hyderabad-500 082
Tel No: 040-46739048 |
| Contact Centre: 1800 1200 | ||||
| Email: jenish.shah2@yesbank.in
ravindrakumar.maley@yesbank.in |
||||
| 9 | Rajasthan | Jaipur | Mr. Taroon Shahani Back-up: Mr. Sharad Saraiya | YES Bank Ltd Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan Pin Code: 302 001 Tel No: 0141-4983758 |
| Contact Centre: 1800 1200 | ||||
| Email: taroon.shahani@yesbank.in
sharad.saraiya@yesbank.in |
||||
| 10 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor & Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Anand Pandey Back-up: Mr. Pawan Kumar Tejpaul | YES Bank Ltd 14-113 Padam Tower, Civil Lines Kanpur
Pin Code: 208 001 Tel No: 0512 – 6710139 |
| Contact Centre: 1800 1200 | ||||
| Email: anand.pandey7@yesbank.in
pawan.tejpaul@yesbank.in |
||||
| 11 | West Bengal and Sikkim | Kolkata | Mr. Tushar Roy
Back-up: Mr. Sabyasachi Mohanty |
YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata.
Pin Code: 700019 Tel No: 033-40581300 |
| Contact Centre: 1800 1200 | ||||
| Email: tushar.roy@yesbank.in
sabyasachi.mohanty1@yesbank.in |
||||
| 12 | Districts of Mumbai, Mumbai Suburban and Thane | Mumbai (I) | Mr. Taroon Shahani | YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
Tel No: 022-65077794 |
| Contact Centre: 1800 2000 | ||||
| Email: taroon.shahani@yesbank.in | ||||
| 13 | North, North-West, West, South-West, New Delhi and South districts of Delhi | New Delhi (I) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 |
| Contact Centre: 1800 1200 | ||||
| E-mail: sunaina.gupta@yesbank.in | ||||
| 14 | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011- 49433455 |
| Contact Centre : 1800 1200 | ||||
| Email : sunaina.gupta@yesbank.in | ||||
| 15 | North-East, Central, Shahdara, East and South-East districts of Delhi | New Delhi (III) | Ms. Sunaina Gupta Back-up: Ms. Reetu Singh | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011- 49433455 |
| Contact Centre : 1800 1200 | ||||
| Email : sunaina.gupta@yesbank.in | ||||
| 16 | Bihar | Patna | Mr. Tushar Roy
Back-up: Mr. Amit Kumar Roy |
YES Bank Ltd. Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road,
Patna Pin Code: 800 001 Tel No: 0612 – 3009003/02 |
| Contact Centre: 1800 1200 | ||||
| Email: tushar.roy@yesbank.in
amitkumar.roy@yesbank.in |
||||
| 17 | Jharkhand | Ranchi | Mr. Tushar Roy
Back-up: Mr. Anand Kumar |
YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand Pin Code: 834001
Tel No: 0651 – 2212711/13 |
| Contact Centre: 1800 1200 | ||||
| Email: tushar.roy@yesbank.in
anand.kumar1@yesbank.in |
||||
| 18 | State of Uttarakhand and 7 districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Anand Pandey Back-up: Mr. Tejpreet Singh | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand Pin Code: 249201
Tel No: 0135 – 2741504 |
| Contact Centre: 1800 1200 | ||||
| Email: anand.pandey7@yesbank.in
tejpreet.singh@yesbank.in |
||||
| 19 | Chhattisgarh | Raipur | Mr. Anand Pandey Back-up: Mr. Minshu Batra | YES Bank Ltd Ground & 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur,
Chhattisgarh Pin Code: 492001 Tel No: 0771 – 4210202 |
| Contact Centre: 1800 1200 | ||||
| Email: anand.pandey7@yesbank.in
sabyasachi.mohanty1@yesbank.in |
||||
| 20 | State of Jammu and Kashmir | Jammu | Mrs. Sunaina Gupta Back-up: Mr. Bhuvam Gupta | YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt,
Jammu Pin Code: 180004 Tel No: 0191 – 2439871 |
| Contact Centre: 1800 1200 | ||||
| Email:bhupinder.singh7@yesbank.in
tasveer.hussain@yesbank.in |
||||
| 21 | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mumbai (II) | Mr. Taroon Shahani
Back-up: Ms. Neeti Jain |
YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 Tel No: 022-65077794 |
| Contact Centre: 1800 1200 | ||||
| Email: taroon.shahani@yesbank.in
neeti.jain@yesbank.in |
||||
| 22 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Mr. Jenish Shah
Back-up: Vaenitia Haridas |
YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram Pin code: 695014
Tel No: 0471-4021301 |
| Contact Centre: 1800 1200 | ||||
| Email: jenish.shsh2@yesbank.in
vaenitia.haridas@yesbank.in |
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Level 3
If the concerned customer is not satisfied with the resolution provided at level 2, he/she can write to the Principal Nodal Officer as mentioned below:
Shefali Singh Moza
Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: principal.nodalofficer@yesbank.in
Phone No: 022-50795174
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