Union Bank Home Loan Customer Care Number and Email
Union Bank offers a 24x7x365 customer care centre that offers complete support for any query, complaint or feedback. The banking facilities are offered through both IVR and human interface in 9 languages, i.e., Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu, including Hindi and English.
| All India Toll-Free number |
1800 22 22 44 1800 22 22 43 1800 208 2244 1800 425 1515 |
| Phone Number (chargeable) | 080-61817110 |
| NRI Phone Number | +918061817110 |
Apply for Home Loan at Lower Interest Rates Apply Now
Grievance Redressal
Existing home loan customers can lodge/track their complaints on the Online Grievances System available under the ‘Contact Us’ section of the bank’s website.
Level 1: Branch
Customers can approach the Branch Head or Deputy Branch Head or Call Centre if their issue is not resolved. The name and contact details of branches are available on the bank’s website.
Level 2: Regional Office
Customers can also contact the Regional Head or Deputy Regional Head or GRO at the Regional office.
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Level 3: Field General Manager’s Office
Customers can also connect with the Field General Manager or Deputy Zonal Head or Grievance Redressal Officer at the Field General Manager’s Office.
Level 4: Central Office
Customers can get in touch with the Customer Care Unit or Chief Grievance Officer. The contact details of CGO are as follows:
Mr. Shailesh Kumar Singh
(Chief General Manager & ChiefOperations Officer)
Operations Department
Central Office Annex,
Mangaladevi Temple Road,
Pandeshwar,
Mangalore – 575 001Tel: 824-2428565
Email : cgo@unionbankofindia.com
Working Time: – Monday to Saturday
(10.00 A.M to 5.00 PM. Except on Bank Holiday)
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Customers can also send complaints to the Principal Nodal Officer at the following address:
The Principal Nodal Officer cum Chief Grievances Redressal Officer
Union Bank of India, Customer Care Unit,
Operation Department, Central Office,
Union Bank Bhavan,239, VidhanBhavan Marg,
Nariman Point, Mumbai-400021
Contact No. : 022-22178871
Email: cgo@unionbankofindia.com
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Escalation Matrix for Union Bank Home Loan
| Level No. | Authorities | Day of escalation/ lodging | Days available for redressal |
| 1. | Branch /Call Center/ OCRMPension/Loan/Staff Behaviour | 1st day | 1st to 4th day ( 4 days ) |
| 2. | Regional level | 5th day | 5th to 7th day (3 days ) |
| 3. | FGMO level | 8th day | 8th to 10th day ( 3 days ) |
| 4. | Central Office/Principal Nodal Officer | 11th day | 11th to 14th day ( 4 days ) |
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
The customers can also contact the Banking Ombudsman Nodal Officers at the relevant branch as mentioned below:
| S.no | Name of the Banking Ombudsman | Name of the Nodal Officer | Designation | Mobile number | E-mail ID |
| 1. | Ahmedabad | Geetanjali Sharma | CM | 87400-00880 | gro.fgmoahmedabad@unionbankofindia.com |
| 2. | Bangalore | Raju T. | CM | 77605-35174 | complaints.fgmobengaluru@unionbankofindia.com |
| 3. | Bhopal | Pragya Agrawal | SM | 83203-85835 | gro.fgmobhopal@unionbankofindia.com |
| 4. | Bhubaneshwar | Pandab Sahoo | DGM | 94386-84532 | cobnr@unionbankofindia.com |
| 5. | Chandigarh | Prashant Gaur | AGM | 99005-79761 |
dyzh.chandigarh@unionbankofindia.com, gro.fgmochandigarh@unionbankofindia.com |
| 6. | Chennai | Subramanyam | CM | 80087-05228 | gro.fgmochennai@unionbankofindia.com |
| 7. | Dehradun | Ajay Masand | Dy.Rh | 97182-02061 | dyrh.dehradun@unionbankofindia.com |
| 8. | Delhi BO-I | Sanjay Kumar | AGM | 82260-12346 | dyrh.delhinorth@unionbankofindia.com |
| 9. | Delhi BO-II | Praveen Kumar Chawla | CM | 97119-67300 | gro.fgmodelhi@unionbankofindia.com |
| 10. | Delhi BO-III | Sashikant Prasad | AGM | 97696-28659 |
sonalika@unionbankofindia.com
dyrh.delhicentral@unionbankofindia.com |
| 11. | Guwahati | Bibekananda Sarangi | AGM | 63025-54171 | dyrh.guwahati@unionbankofindia.com |
| 12. | Hyderabad | Adapa Lakshmi Tulasi | CM | 98856-74814 |
amitsharma@unionbankofindia.com
gro.fgmohyderabad@unionbankofindia.com |
| 13. | Jaipur | Nitesh Kumar Shah | CM | 99099-94263 | gro.fgmojaipur@unionbankofindia.com |
| 14. | Jammu | Harpal Singh | AGM | 98821-99007 | jammumain@unionbankofindia.com |
| 15. | Kanpur | Upendra Nath | CM | 90733-97965 | gro.fgmolucknow@unionbankofindia.com |
| 16. | Kolkata | Monika Rana | AGM | 80132-12812 | dyrh.kolkata@unionbankofindia.com |
| 17. | Mumbai – I | N Sriniwas Rao | CM | 84110-31547 | gro.fgmomumbai@unionbankofindia.com |
| 18. | Mumbai – II | Chandra Shekar Lokhande | SM | 90960-94236 | gro.fgmopune@unionbankofindia.com |
| 19. | Patna | Khalid Iqbal | AGM | 91024-04100 | dyrh.patna@unionbankofindia.com |
| 20. | Raipur | Saurabh Chapekar | AGM | 95117-01155 | dyrh.raipur@unionbankofindia.com |
| 21. | Ranchi | Arun Mondal | AGM | 70334-95556 | dyrh.ranchi@unionbankofindia.com |
| 22. | Trivandrum | Sanal Kumar | AGM | 70433-37030 | dyrh.trivandrum@unionbankofindia.com |
Note: Last checked on 11th July 2024
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now