Karnataka Bank Home Loan Customer Care Number
1800 425 1444 (Toll free)
1800 572 8031 (Toll free)
080 2202 1500
Grievance Redressal
Karnataka Bank has provided complaints/suggestions box, where the customers can drop in their suggestions/grievances, and complaint book/register at every branch where the customers can register their grievances and get an acknowledgement of their complaint. They can also lodge their complaints online through the Grievance Redressal Portal.
If any existing Karnataka Bank Home Loan customer is not satisfied with the service levels of the bank or if the complaints/grievances raised by them at the branch counters are not attended to in a proper manner, they can approach any of the below mentioned channels for the purpose of grievance redressal.
Level 1 – Branch Head
Karnataka Bank Home Loan customers can approach the Branch Head of the bank branch where they had lodged their complaints to seek adequate resolution of their grievances. Every branch also has a notice displayed requesting customers to meet the branch manager if the grievances remain unaddressed.
Any complaint received at the branch level should be resolved within 7 days from the receipt of the complaint. Otherwise, the branch has to refer the complaint to their respective Regional Office for resolution.
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Level 2 – Regional Offices
If the customer is not satisfied with the reply of the Branch Head, they can get in touch with the respective Regional Office for grievance redressal. The address and contact details of the Regional Offices of Karnataka Bank are as follows:
| Regional Office | Address |
| Ahmedabad | Assistant General Manager “The First”, B-705, Behind Keshavbaug Party Plot, Off. 132 Ft. Road Vastrapur, Ahmedabad – 380015, Gujarat Phone no./fax: 079-29702793 E-mail: ahmedabad.ro@ktkbank.com |
| Bengaluru | Deputy General Manager Karnataka Bank Building, D No. 109, Bull Temple Road Bengaluru – 560019, Karnataka Phone no./fax: 080-22955800, 080-22245034 E-mail: bangalore.ro@ktkbank.com |
| Chennai | Assistant General Manager P.B.No.1878, No.324, Karnataka Bank Building, Thambu Chetty Street, Chennai-600 001 Phone no./fax: 044-23453221, 044-23453224 E-mail: chennai.ro@ktkbank.com |
| New Delhi | Deputy General Manager Plot No.8-B, First Floor, Rajendra Park, Pusa Road, New Delhi – 110060 Phone no./fax: 011-25718160, 011-25726096 E-mail: del.ro@ktkbank.com |
| Hubballi | Assistant General Manager P.B.No. 499, CTS. 122/108, 2nd Floor, Neeligin Road, New Cotton Market, Hubballi – 580029, Karnataka Phone no./fax: 0836-2354946, 0836-2350109 E-mail: hubli.ro@ktkbank.com |
| Hyderabad | Assistant General Manager Plot no 50, 1st Floor, Road no 3, Srinagar Colony, Banjara hills, Hyderabad – 500073, Telangana Phone no./fax: 040 – 23732072 Fax: 040 – 23732074 E-mail: hyderabad.ro@ktkbank.com |
| Kalaburgi | Assistant General Manager “Om Complex”, Balaji Nagar, Near Rajiv Gandhi College Road, Old Jevargi Road Kalaburagi – 585102, Karnataka Phone no./fax: 08472-227441 E-mail: kalaburagi.ro@ktkbank.com |
| Kolkata | Assistant General Manager 1st Floor, Office no.111, Diamond Prestige, 41A, AJC Road, Kolkata – 700017, West Bengal Phone no./fax: 033 – 22268581, 033-22268588 E-mail: kolkata.ro@ktkbank.com |
| Mangaluru | Assistant General Manager P.B. No. 746, Door No. 13-10-1271, Karnataka Bank Building, Kodialbail Post, Mangaluru – 575003, Karnataka Phone no./fax: 0824-2229825, 0824-2229829 E-mail: mangalore.ro@ktkbank.com |
| Mumbai | Deputy General Manager 2nd Floor, E Block, ‘The Metropolitan’, Bandra-Kurla Complex, Bandra(E), Mumbai – 400051, Maharashtra Phone no./fax: 022-26572742, 022-26572819 E-mail: mumbai.ro@ktkbank.com |
| Mysuru | Assistant General Manager PB-15, #561, Karnataka Bank Building, New Kantharaje Urs Road, Kuvempunagar, Mysuru – 570009, Karnataka Phone no./fax: 0821-2417570, 0821-2545639 E-mail: mysore.ro@ktkbank.com |
| Shivamogga | Assistant General Manager P.B. No. 132, Karnataka Bank Building, Savalanga Road, Shivamogga – 577201, Karnataka Phone no./fax: 08182-227001, 08182-227002 E-mail: shimoga.ro@ktkbank.com |
| Tumakuru | Assistant General Manager 1st Floor, Siddashree Bhavan No.364 A, Ward No.19, Siddaganga Extension, B.H. Road Tumakuru – 572102, Karnataka Phone no./fax: 0816- 2279058 E-mail: tumakuru.ro@ktkbank.com |
| Udupi | Assistant General Manager Shantha, 2nd Floor, Kinnimulky, Udupi – 576101, Karnataka Phone no./fax: 0820-2524533 E-mail: udupi.ro@ktkbank.com |
Any complaint received at the regional level should be resolved within 15 days from the receipt of the complaint.
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Level 3 – Head Office
If a customer is not satisfied with the reply of the Regional Head, they can get in touch with the Head Office for resolution of their complaint. The address and contact details of the Head Office of Karnataka Bank is as follows:
Karnataka Bank Limited,
Post Box No. 599, Mahaveera Circle,
Kankanady, Mangaluru – 575002.
Dakshina Kannada Dist, Karnataka
Ph: 0824-2228222
Fax: 0824-2225588
E-mail: info@ktkbank.com
Any complaint received at the Head Office should be redressed/resolved within 30 days from the receipt of the complaint. Any complaint that is rejected, either partially or wholly, by the internal grievance redressal mechanism of the bank has to be escalated internally to the Internal Ombudsman for the final decision. The complainant can approach the Banking Ombudsman appointed by Reserve Bank of India or opt for any other legal avenues available for grievance redressal if he is not satisfied with the bank’s reply even after 1 month from the date of the complaint.
Note: Last checked on 11th July 2024
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now