IndusInd Bank Home Loan Customer Care Number

IndusInd Bank Home Loan Customer Care Number

1860 267 7777
+91 22 61553100
022 42207777 (outside India)

Grievance Redressal

Existing IndusInd Bank Home Loan customers can register a complaint related to the bank’s services through the below channels for effective redressal of their complaints:

Level 1 – Branch

Home loan borrowers can get in touch with the concerned branch manager or the contact centre for redressal of their grievances. The branch manager’s contact details is available on the website or at the respective branch. They can also register their complaints through the complaints register, call on the customer care numbers mentioned above. Complainants can also send an email via the below mentioned email ids to register their grievances:

• reachus@indusind.com (for contact centre)
• nri@indusind.com (for NRI customers)
• exclusive@indusind.com (for exclusive customers)

Level 2 – Escalation Head (Customer Care)

If the branch/contact centre is not able to resolve the customer’s query within 7 working days, they can escalate the matter to the Regional Heads of IndusInd Bank through the Head – Customer Care as under:

Mr. Dickson Baptista
Head – Customer Care
Opus Centre, 4th Floor, 47 Central Road,
Opp. Tunga Paradise MIDC,
Andheri East, Mumbai – 400 093
Customer Care Number: 1860 267 7777
Email – customercare@indusind.com

NRI customers can send their queries or grievances via mail at nriescalations@indusind.com

The details of Regional Nodal Officers, responsible for the implementation of customer service and complaint handling at a regional level, are provided below:

 

Each bank branch must also display the Name, address and contact number of the Regional Nodal Officers and the Nodal Officer at the Corporate Office.

Level 3 – Principal Nodal Officer

If customers are not satisfied with the responses received from the Escalation Head – Customer Care or they do not receive any response within 7 days, they can escalate their concerns to the Principal Nodal Officer. They should mention their interaction reference number and the first point of contact with the bank while filing the complaint.

Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17,
Andheri East, Mumbai – 400093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) 6877 9659

The bank also appoints a retired senior banker from another bank as its Internal Ombudsman to strengthen their Grievance Redressal Mechanism. The Internal Ombudsman is responsible to examine customer grievances and any unresolved cases will be referred to him for further scrutiny before sending a final response to the complainant over their grievance.

Level 4 – Banking Ombudsman

Customers can also write to the Banking Ombudsman for an independent review if they do not receive any response within 1 month from the date of their complaint or if they are not satisfied with the response from the Principal Nodal Officer. They can also approach other legal avenues available for Grievance Redressal.

The bank must display the contact details of the Banking Ombudsman of an area at their branches along with the Fair Practices Code and the Code of Bank’s Commitment to customers.

Note: Last checked on 11th July 2024