IDFC First Bank Home Loan Customer Care
Helpline number: 1800 10 888
Timings: 9:30 am to 6.00 pm all working days except 2nd and 4th Saturday and bank holidays
Home loan customers can also lodge their complaints online by visiting the customer service section of the bank’s website.
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IDFC First Bank NRI Helpline Number (Calling from overseas)
| Calling from | Phone number | Toll free/ Local call |
| USA | 18337039805 | Toll Free |
| Canada | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| Singapore | 800 101 4006 | Toll Free |
| Australia | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| Saudi Arabia | 8008500980 | Toll Free |
| Oman | 80074528 | Toll Free |
| Qatar | 00 800 100 089 | Toll Free |
| Bahrain | 80006082 | Toll Free |
| Germany | 8001815050 | Toll Free |
| Hong Kong | 852 30082199 | Local Call |
| Belgium | 3228962986 | Local Call |
| Ireland | 35315712658 | Local Call |
| Italy | 390230578885 | Local Call |
| Spain | 34935472751 | Local Call |
| Netherlands | 31207971718 | Local Call |
| Switzerland | 41225449992 | Local Call |
IDFC First Bank Address
Registered Office:
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai – 600031, Tamil Nadu,
India
Corporate office
IDFC FIRST Bank Ltd
Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai – 400051,
India
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IDFC First Bank Grievance Redressal
Level 1: Customer Service
Existing home loan customers can reach out to customer care in case of any complaints or queries at the below mentioned details:
| Mode | Contact details |
| Call center | 1800 10 888 (24*7) |
| banker@idfcfirstbank.com | |
| For NRI customers | nriservices@idfcfirstbank.com |
If customers do not get receive a satisfactory response at Level 2 within 7 days, they can escalate the issue to Principal Nodal Officer.
Level 2: Regional Nodal Officers/ Nodal Officer
List of Regional Nodal Officers:
| S.no | Branch | Nodal Officer Name | Nodal Officer Address | Email ID | Coverage Area |
| 1. | Ahmedabad | Ayananshu Khokhani | IDFC FIRST Bank, Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 | RNO.Ahmedabad@idfcfirstbank.com | Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu |
| 2. | Bangalore | Gopalakrishna Pai | IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 | RNO.Bangalore@idfcfirstbank.com | Karnataka |
| 3. | Bhopal | Shahid Shaikh | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore – 452001 | RNO.Bhopal@idfcfirstbank.com | M.P |
| 4. | Bhubaneswar | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Bhubaneswar@idfcfirstbank.com | Orissa |
| 5. | Chandigarh | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 | RNO.Chandigarh@idfcfirstbank.co | Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana |
| 6. | Chennai | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. | RNO.Chennai@idfcfirstbank.com | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| 7. | Guwahati | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Guwahati@idfcfirstbank.com | Assam, Arunachal Pradesh,Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| 8. | Hyderabad | Kunal Shah | IDFC FIRST Bank LTD,2nd floor, ALSAMAD COMPLEX,3-6-12 & 3-6- 13,OPP.T.T.D,Himayatnagar,Hyderab ad,Telangana state- Pin code 500 029 | RNO.Hyderabad@idfcfirstbank.co | Andhra Pradesh |
| 9. | Jaipur | Neha Gothwal | IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 | RNO.Jaipur@idfcfirstbank.com | Rajasthan |
| 10. | Kanpur | Gaurav Modi | IDFC FIRST Bank ,Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 | RNO.Kanpur@idfcfirstbank.com | Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) |
| 11. | Kolkata | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Kolkata@idfcfirstbank.com | West Bengal and Sikkim |
| 12. | Mumbai | Meenakshi Saliyan | IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, Jui Nagar,MIDC Industrial EstateShiravane Nerul,NaviMumbai,Maharashtra 400706 | RNO.Mumbai@idfcfirstbank.com | Maharashtra and Goa |
| 13. | New Delhi | Vishesh Soni | IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002 | RNO.Delhi@idfcfirstbank.com | Delhi, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh |
| 14. | Patna | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Patna@idfcfirstbank.com | Bihar |
| 15. | Thiruvananthapuram | Mahathev | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085 | RNO.Thiru@idfcfirstbank.com | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| 16. | Dehradun | Manoj Pandey | IDFC FIRST Bank ,59/3 Ground & 2nd floor RAJPUR Road Dehradun , next to IDBI BANK UTTARAKHAND – 248001 | RNO.Kanpur@idfcfirstbank.com | State of Uttarakhand and also the seven districts of Western Uttar |
| 17. | Ranchi | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Patna@idfcfirstbank.com | Jharkhand |
| 18. | Raipur | Bablu Patel | IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti mahal Palladium,Raipur, Chhattisgarh492001 | RNO.Bhopal@idfcfirstbank.com | Chhattisgarh |
| 19. | Jammu | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 | RNO.Delhi@idfcfirstbank.com | Jammu & Kashmir |
Nodal Officer
In case you are not satisfied with the response provided by the above access channels, you can escalate your grievance to the Nodal Officer. The contact details of the Nodal Officer are as follows:
IDFC FIRST Bank Ltd.
Building no. 2, Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul,
Navi Mumbai – 400706, Maharashtra, India
Landmark: Raheja Universal or Honda Service Center
Email ID: nodaldesk@idfcfirstbank.com
Contact Number: 022-41652700
Timing: Monday to Saturday – 9:30 am to 6:00 pm (Monday to Saturday, excluding bank holidays)
Level 3: Principal Nodal Officer
Customers who are not satisfied with the response provided at level 2 can get in touch with the Principal Nodal Officer to escalate their complaint. The name and contact details of the Principal Nodal Officer are mentioned below:
Mr. Vipul Raj
Principal Nodal Officer
IDFC FIRST Bank Ltd.
Building no. 2, Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul,
Navi Mumbai – 400706, Maharashtra, India
Landmark: Raheja Universal or Honda Service Center
Email ID: pno@idfcfirstbank.com
Number: 1800 209 9771 (24*7)
Note: The first point for redressal of the complaint is the Bank itself and that the complainant may approach the Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.