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Aggrieved customers may raise complaint by calling at the HFC’s toll-free number or emailing to customercare@piramal.com. Customers can also write to the Branch Operational Manager about their queries and grievances.
The complaint will be addressed as soon as it is received.
Customers who is unsatisfied with the given resolution, or whose query is unsolved for up to 15 days may write to the HFCs at: grievances@piramal.com
Customers who is unsatisfied with the resolution given at the Level 2, or whose query isn’t solved within 15 days may escalate to:
The Nodal Officer – Mr. Kishore Dalwani
Piramal Finance Ltd. (Formerly Piramal Capital & Housing Finance Ltd.).
6 th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction,
Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH 400070
Email : nodal.officer@piramal.com
Contact Number: 022- 69181439
Also Check: Housing Loan
If customers’ complaints are not addressed up to their satisfaction that too within a reasonable time frame from the above quarters, may approach the Complaint Redressal Cell of National Housing Bank and lodge their complaint online at: https://grids.nhbonline.org.in/.
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They can also write to:
National Housing Bank
Complaint Redressal Cell
Department of Regulation & Supervision
National Housing Bank
4th Floor, Core 5A,
India Habitat Centre, Lodhi Road
New Delhi – 110 003
https://grids.nhbonline.org.in/
www.nhb.org.in
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