Nainital Bank Home Loan Customer Care

Nainital Bank Home Loan Customer Care Number

1800 180 4031 (for E-channels only)

Grievance Redressal

Nainital Bank Home Loan customers can register their complaint/grievances related to the bank’s products, services or processes through the below channels to ensure proper redressal of their complaints:

Level 1 – Branch Manager

Customers who are dissatisfied with the bank’s services can get in touch with the respective branch and write to the Branch Manager, providing their name, account number and details of their complaint. Housing loan customers can also register their complaint through the Complaint/Feedback Form available on the bank’s website.

Level 2 – Nodal Officer

If a customer’s complaint is not redressed to their satisfaction at the branch level, they can escalate the matter to the Nodal Officer present in the following regional offices:

Region	Nodal Officer’s Address
Dehradun	The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun First Floor, Commercial Complex – 49 Indira Nagar, Vasant Vihar, Dehradun, Uttarakhand – 248 001 Landline: 0135-2761802 Email: complaints@nainitalbank.co.in
Haldwani	The Regional Head, The Nainital Bank Limited, Regional Office – Haldwani, Opposite Sessions Court, Nainital Road, Haldwani – 263139 Landline: 05946-351021 Email: complaints@nainitalbank.co.in
Delhi	The Regional Head, The Nainital Bank Ltd., Regional Office, 04th Floor, C- 20/1A/7, UPRNN Building, Sector-62 Noida, Distt Gautam Budh Nagar, Uttar Pradesh – 201307 Landline : 0120-2401082 Email: complaints@nainitalbank.co.in

Level 3 – Principal Nodal Officer

If a customer is not satisfied with the complaint resolution provided by the respective Regional Nodal Head, he/she can further escalate the matter to the Principal Nodal Officer of the bank:

Sh. Rahul Pradhan,
Associate Vice President
The Nainital Bank Ltd., Head Office,
Seven Oaks, Mallital,
Nainital – 263001
Tel: 05942-236335
Email: complaints@nainitalbank.co.in

Nainital Bank has also appointed an Internal Ombudsman as per RBI guidelines for redressal of customer complaints/grievances:

Sh. Bhuwan Chandra
The Nainital Bank Limited,
Regional Office, Opposite Sessions Court,
Nainital Road,Haldwani,
Nainital, Uttarakhand-263139

Level 4 – Banking Ombudsman

A complainant can approach the Banking Ombudsman if they do not get proper redressal of their grievance from the Principal Nodal Officer.

Note: Last checked on 11th July 2024