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LIC Home Loan Customer Care

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Updated: 22-09-2020 17:20:32 PM

LIC Housing Finance Ltd offers home loan to resident Indians as well as non-residents, i.e., NRIs. This loan can be taken for the purpose of purchasing a flat in a builder-developed residence, constructing your own house or for the extension, repairs and renovation of your home. LIC has established itself as a trusted lender offering home loans at competitive rates and providing end-to-end assistance to its customers with the help of a competent customer care team.

LIC Home Loan Customer Care

One can reach LIC Home Loan Customer Service personnel either by calling on their toll free customer care number or writing a mail addressed to them. Customers can also write their complaints/queries and mail it to their head office in Mumbai.

LIC Home Loan Customer Care Number
Writing a Letter to LIC Home Loan Customer Care
Reaching LIC Home Loan Customer Care through e-mail
LIC Home Loan Online Feedback Portal
LIC Home Loan Grievance Redressal Mechanism

LIC Home Loan Customer Care Number

Given below is a list of LIC Customer Care numbers for different cities-

  • Delhi- 011-43524583/84
  • Bangalore- 080-65669564 & 22960513
  • Mumbai- 022-22693166/65
  • Hyderabad- 040-66631992, 23440506 & 23440507
  • Faridabad- +91-129-2222629, 2222634
  • Pune- 020-25650508 & 25676684

Writing a Letter to LIC Home Loan Customer Care

In case you have complaints/queries regarding the home loan you have taken but you don’t want to call the customer care executives, you have the option of writing a letter addressed to the head office of LIC. Include complete details of your home loan along with the query/issue you have and send the letter to the address mentioned below-

LIC HOUSING FINANCE LIMITED

CORPORATE OFFICE

Maker Tower-F, 13th Floor,

Cuffe Parade,

Mumbai-400 005

Maharashtra

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Reaching LIC Home Loan Customer Care through e-mail

Another option to raise a query with LIC is to write them an e-mail. You must include your identification details as well as the nuances of the complaint/query you have. Send the email to-

customersupport@lichousing.com

When you send the mail, it will reach their customer support team and one of their customer service executives will get in touch with you within 7 working days.

LIC Home Loan Online Feedback Portal

LIC Housing Finance also has an online feedback portal on its official website. You can visit the feedback portal, fill in your details along with any complaint/query and hit submit. One of their customer service executives will assist you in resolving the issue.

LIC Home Loan Grievance Redressal Mechanism

LIC Housing Finance has a team of professionals who are dealing with customer grievances and offering solutions at the earliest. One can use any of the above mentioned routes to raise his query with them. Alternatively, an aggrieved customer can also visit their branch or nodal head office and submit the complaint in writing. Addresses of different nodal offices are available on the official website of LIC.

The grievance redressal mechanism of LIC is divided into three stages-

Stage 1

A customer submits his query through any of the above mentioned routes and LIC assists him within 7 working days.

Stage 2

In case the customer is dissatisfied with the assistance provided in Stage 1, he can write a mail or call their Customer Relations Officer (CRO). CROs are designated at regional levels for efficient redressal of customer grievances. After the complaint is submitted, it is worked upon within 6 weeks.

Stage 3

In case the customer is still not satisfied, he may approach the Regulatory Authority of the Housing Finance Companies, that is, the National Housing Bank (NHB). The address of NHB is-

National Housing Bank
Department of Regulation and Supervision
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003
By email – crcell@nhb.org.in

LIC Housing Finance makes the best efforts to assist their aggrieved customers, which is one of the reasons why it is seen as a highly trusted home loan lender in the country.

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