LIC Home Loan Customer Care

LIC Home Loan Customer Care

The existing customers of LIC Home loan can log in to the “Customer Portal” on LIC HFL website (www.lichousing.com) to get access to their loan details and manage or review transactions. The login can be done in the following two methods:

1. Enter username, password and security code; or
2. Enter loan application number, date of birth and security code

One can click on “May I assist You ?” on Customer Portal, in case of any difficulties in the login procedure. For any service enquiry or grievance, the customer can visit the “Write to us” section on the website and fill the necessary details.

Last checked on 26 June 2023

Grievance Redressal Mechanism

The customer can email customersupport@lichousing.com to raise a complaint or submit a service request/complaint in the “Write to Us” section on the website.

Stage 1

The customer can submit the complaint to the concerned Area Office or Business Centre through email, in writing or by post/courier. The address and email id information are available in the “Contact Us” section of the website. The customer can expect a reply within a period of seven days from the date of complaint.

Stage 2

The customer can mail or call the company’s Customer Relation Officers (CROs), if he/she feels dissatisfied with the resolution provided. CROs will send their final response within 3 weeks after a thorough examination. Stated below is the list of CROs:

Customer Relationship Officers for FY 2022-23

Back Office	Name of CROs	Contact No.	Email-ID
Mumbai BO	Ms. Leena John	8369996458	leena@lichousing.com
Pune BO	Ms. Babita Joseph	8369996459	babita.joseph@lichousing.com
Ahmedabad BO	Mr. Ramesh Chodhary	8369996460	ramesh.chodhary@lichousing.com
Chennai BO	Ms. G Bhuvaneshwari	8369996463	g.bhuvaneswari@lichousing.com
Madurai BO	Ms. R.Jayalakshami	8369996465	Jayalakshmi.Ramakrishna@lichousing.com
Ernakulam BO	Mr. Anil Lawrence	8369996466	anil.lawrence@lichousing.com
Coimbatore BO	Mr. Akhil Ramdas	8369996467	akhil.ramdas@lichousing.com
Bangalore BO	Ms. R Meenakshi Krishnan	8369996470	meenakshi.krishnan@lichousing.com
Delhi BO	Mr. Gaurav Dhingra	8369996833	Gaurav.Dhingra2@lichousing.com
Jaipur BO	Ms. Chandra Talwar	8369996834	chandra.talwar@lichousing.com
Chandigarh BO	Ms. Lalita Kumari	8369996835	lalita.kumari@lichousing.com
Kolkata BO	Mr. Sumit Arunav	8369996837	sumit.arunav@lichousing.com
Guwahati BO	Ms. Pallabi Changmai	8369996838	pallabi.changmai@lichousing.com
Patna BO	Mr.Vishwajit Narayan Singh	8369996840	vishwajit.singh@lichousing.com
Bhubaneshwar BO	Mr. Satyabrata Panda	8369996841	Satyabrata.panda@lichousing.com
Bhopal BO	Ms. Kavita Pathak	8369996843	kavita.pathak@lichousing.com
Raipur BO	Ms. Hema Jaishankar	8369996844	hema.jaishankar@lichousing.com
Lucknow BO	Mr. G.K. Singh	8369996846	gk.singh1@lichousing.com
Meerut BO	Mr. Pavitra Kumar Verma	8369996461	pavitrakumar.verma@lichousing.com
Varanasi BO	Mr. Himanshu Kumar	8369996847	himanshu.kumar@lichousing.com
Hyderabad BO	Mr. PVVSLS Nagesh	8369997978	p.nagesh@lichousing.com
Vijaywada BO	Ms. Chikkavarapu Anusha	8369998161	Chikkavarapu.Anusha@lichousing.Com
Vishakhapatnam BO	Mr. D.Radhakrishnam Raju	8369998179	D.Radhakrishnamraju@lichousing.Com

Stage 3

The aggrieved customer can write a mail or call Regional Grievance Officers (GROs) if the resolution provided is not satisfactory. GROs would communicate the final response within 3 weeks. Here is the list of GROs at the regional office:

Grievance Redressal Officers for FY 2022-23

REGIONAL OFFICE	Name of GROs	Contact No.	Email-ID
Western RO	Ms. P.Padma Latha	8369996457	padma.latha@lichousing.com
Southern RO	Ms. Chitra Venkatramani	8369996462	chitra.venkataramani@lichousing.com
South Central RO	Ms. Srilatha Keshavan	8369996469	srilatha.keshavan@lichousing.com
Northern RO	Ms. Parul Gupta	8369996795	parul.gupta@lichousing.com
Eastern RO	Mr. Arun Panda	8369996836	arun.panda@lichousing.com
East Central RO	Ms. Deep Shikha Verma	8369996839	Deepshikha.verma@lichousing.com
Central RO	Mr. Praful Malviya	8369996842	praful.malviya@lichousing.com
North Central RO	Mr. Ashish Kumar	8369996845	ashish@lichousing.com
South Eastern RO	Ms. Sree Veena Rampilla	8369997938	Sree.Rampilla@lichousing.com

Stage 4

If the customer is still not satisfied with the resolution provided, he/she can communicate to the Regulatory Authority of Housing Finance Companies at the below-mentioned address:

National Housing Bank Department of Regulation and Supervision (Complaint Redressal Cell)

4th Floor, Core 5-A, India Habitat Centre Lodhi Road,

New Delhi – 110003

Website: https://grids.nhbonline.org.in