LIC Home Loan Customer Care
The existing customers of LIC Home loan can log in to the “Customer Portal” on LIC HFL website (www.lichousing.com) to get access to their loan details and manage or review transactions. The login can be done in the following two methods:
- Enter username, password and security code; or
- Enter loan application number, date of birth and security code
One can click on “May I assist You ?” on Customer Portal, in case of any difficulties in the login procedure. For any service enquiry or grievance, the customer can visit the “Write to us” section on the website and fill the necessary details.
Last checked on 26 June 2023

Transfer Your Existing Home Loan at Lower Interest Rates Apply Now
Grievance Redressal Mechanism
The customer can email customersupport@lichousing.com to raise a complaint or submit a service request/complaint in the “Write to Us” section on the website.
Stage 1
The customer can submit the complaint to the concerned Area Office or Business Centre through email, in writing or by post/courier. The address and email id information are available in the “Contact Us” section of the website. The customer can expect a reply within a period of seven days from the date of complaint.
Stage 2
The customer can mail or call the company’s Customer Relation Officers (CROs), if he/she feels dissatisfied with the resolution provided. CROs will send their final response within 3 weeks after a thorough examination. Stated below is the list of CROs:
Customer Relationship Officers for FY 2022-23
Back Office | Name of CROs | Contact No. | Email-ID |
Mumbai BO | Ms. Leena John | 8369996458 | leena@lichousing.com |
Pune BO | Ms. Babita Joseph | 8369996459 | babita.joseph@lichousing.com |
Ahmedabad BO | Mr. Ramesh Chodhary | 8369996460 | ramesh.chodhary@lichousing.com |
Chennai BO | Ms. G Bhuvaneshwari | 8369996463 | g.bhuvaneswari@lichousing.com |
Madurai BO | Ms. R.Jayalakshami | 8369996465 | Jayalakshmi.Ramakrishna@lichousing.com |
Ernakulam BO | Mr. Anil Lawrence | 8369996466 | anil.lawrence@lichousing.com |
Coimbatore BO | Mr. Akhil Ramdas | 8369996467 | akhil.ramdas@lichousing.com |
Bangalore BO | Ms. R Meenakshi Krishnan | 8369996470 | meenakshi.krishnan@lichousing.com |
Delhi BO | Mr. Gaurav Dhingra | 8369996833 | Gaurav.Dhingra2@lichousing.com |
Jaipur BO | Ms. Chandra Talwar | 8369996834 | chandra.talwar@lichousing.com |
Chandigarh BO | Ms. Lalita Kumari | 8369996835 | lalita.kumari@lichousing.com |
Kolkata BO | Mr. Sumit Arunav | 8369996837 | sumit.arunav@lichousing.com |
Guwahati BO | Ms. Pallabi Changmai | 8369996838 | pallabi.changmai@lichousing.com |
Patna BO | Mr.Vishwajit Narayan Singh | 8369996840 | vishwajit.singh@lichousing.com |
Bhubaneshwar BO | Mr. Satyabrata Panda | 8369996841 | Satyabrata.panda@lichousing.com |
Bhopal BO | Ms. Kavita Pathak | 8369996843 | kavita.pathak@lichousing.com |
Raipur BO | Ms. Hema Jaishankar | 8369996844 | hema.jaishankar@lichousing.com |
Lucknow BO | Mr. G.K. Singh | 8369996846 | gk.singh1@lichousing.com |
Meerut BO | Mr. Pavitra Kumar Verma | 8369996461 | pavitrakumar.verma@lichousing.com |
Varanasi BO | Mr. Himanshu Kumar | 8369996847 | himanshu.kumar@lichousing.com |
Hyderabad BO | Mr. PVVSLS Nagesh | 8369997978 | p.nagesh@lichousing.com |
Vijaywada BO | Ms. Chikkavarapu Anusha | 8369998161 | Chikkavarapu.Anusha@lichousing.Com |
Vishakhapatnam BO | Mr. D.Radhakrishnam Raju | 8369998179 | D.Radhakrishnamraju@lichousing.Com |

Reduce Your Home Loan EMI With Balance Transfer Apply Now
Stage 3
The aggrieved customer can write a mail or call Regional Grievance Officers (GROs) if the resolution provided is not satisfactory. GROs would communicate the final response within 3 weeks. Here is the list of GROs at the regional office:
Grievance Redressal Officers for FY 2022-23
REGIONAL OFFICE | Name of GROs | Contact No. | Email-ID |
Western RO | Ms. P.Padma Latha | 8369996457 | padma.latha@lichousing.com |
Southern RO | Ms. Chitra Venkatramani | 8369996462 | chitra.venkataramani@lichousing.com |
South Central RO | Ms. Srilatha Keshavan | 8369996469 | srilatha.keshavan@lichousing.com |
Northern RO | Ms. Parul Gupta | 8369996795 | parul.gupta@lichousing.com |
Eastern RO | Mr. Arun Panda | 8369996836 | arun.panda@lichousing.com |
East Central RO | Ms. Deep Shikha Verma | 8369996839 | Deepshikha.verma@lichousing.com |
Central RO | Mr. Praful Malviya | 8369996842 | praful.malviya@lichousing.com |
North Central RO | Mr. Ashish Kumar | 8369996845 | ashish@lichousing.com |
South Eastern RO | Ms. Sree Veena Rampilla | 8369997938 | Sree.Rampilla@lichousing.com |
Stage 4
If the customer is still not satisfied with the resolution provided, he/she can communicate to the Regulatory Authority of Housing Finance Companies at the below-mentioned address:
National Housing Bank Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre Lodhi Road,
New Delhi – 110003
Website: https://grids.nhbonline.org.in

Transfer Your Existing Home Loan at Lower Interest Rates Apply Now