IIFL Home Loan Customer Care Number

Toll Free No: 1860-267-3000, 7039-050-000

Monday to Friday – 9:30 a.m. to 6 p.m. (except Saturday, Sunday and public holidays)

Email: reach@iifl.com

The existing customers of IIFL Home Loan can also raise a request online by following the steps mentioned below:

1. Visit the contact page of the company’s website
2. Click on “to raise a request, click here” below the toll-free number
3. Select a product category (Home Loan) and enter the applicant’s account number
4. The system will verify the account and the request will be initiated

The applicant can also speak to the financial expert by filling in details (full name, mobile number and location) under the customer support section of the India Infoline Housing Finance website.

Last checked on 22 November 2024

Helpline number: 1860-267-3000/7039-050-000

Time: 9.30 a.m. to 6:00 p.m., Monday to Friday

Time: 9:30 a.m. to 4:00 p.m. on Saturdays (except public holidays)

The applicant can visit any of the IIFL branches and submit a complaint letter to the branch manager, or place it in the suggestion/complaint boxes, or write it down in the register. Vigilence Officer checks the complaint register on a periodic basis, and the complaint is then forwarded to the customer service team for required action.

The applicant can write the complaint letter to the below-mentioned address:

IIFL Finance Limited IIFL House,

Sun Infotech Park, Road No. 16V,

Plot No. B-23, Thane Industrial Area,

Wagle Estate, Thane – 400064

If the applicant does not receive any response within 14 days or is dissatisfied with the resolution provided, one can write to the Nodal Officers or can also contact the Nodal Office Team on Monday to Friday between 9:30 a.m. to 6:00 p.m. on contact number: +91 22-45205810 or +91 22-68178410.

The applicant will be required to mention the complaint reference number and loan account number for a faster resolution process.

If the applicant does not receive any response within 30 days or is not satisfied with the resolution received, he/she can write to the Principal Nodal Officer, Mr. Amlan Singh at pno@iifl.com. The officer is available from 09:30 a.m. to 6:00 p.m. on +91 22-41035099 (call charges as applicable) on all working days as well as non-public holidays between Monday and Friday.

The applicant can escalate his grievance to the regulator at the below-mentioned address, if he/she is dissatisfied with the resolution received or fails to hear from the company within 30 days:

The Officer Incharge,

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll-free no: 14448