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L&T Housing Finance Limited keeps customers as their priority and therefore is always committed to take all the necessary steps to address their issues or answer their queries within a reasonable time frame. L&T Finance customer care is available to address any customer complaints, queries or feedback. L&T Finance Home Loan borrowers can contact the L&T Finance Customer Care service through different ways including website, call, SMS, e-mail and postal address. They can even submit written complaints at their nearest L&T Housing Finance branch office. The list of L&T Finance branches with addresses and contact numbers is available on their website. Read on to find out more about the different ways to contact L&T Finance Customer Care :
L&T Finance Home Loan Customer Care Number
Customers can register complaints, give feedback or get their queries resolved by calling the L&T Finance Customer Service Help Desk at the below L&T Finance Home Loan Customer Care Number:
+91 91 5800 4777
L&T Finance Home Loan Customer Care at Website
Another way to register a complaint or get your queries resolved is through the official website of L&T Housing Finance Ltd. Customers can visit the website and register their issue under the “Write to Us” link. When writing your issue, do mention your loan account number and contact details.
L&T Finance Home Loan Customer Care Email ID
Customers with queries or issues related to L&T Finance Housing Loans can reach out to the L&T Finance customer care by writing an email at customerservice@ltfs.com. When writing your query/ grievance, remember to mention your loan account number and contact details.
L&T Finance Home Loan Customer Care Postal Address
Customers who are uncomfortable with technology can go the traditional way and write a letter to L&T Finance Home Loan Customer Care. The letter should be mailed at their Corporate Office Address given below:
Brindavan, Plot no. 177,
CST Road, Kalina, Santacruz (East),
Mumbai – 400 098, Maharashtra, India
L&T Finance Home Loan Grievance Redressal Mechanism
In case customers are not satisfied with the resolution offered or do not receive a response from the customer care team, they can reach out to the company’s representatives as per the escalation matrix below:
Level 1:
Customers can raise their issue(s) to the company’s Grievance Redressal Officer/Nodal Officer by calling upon 1800 1020 476 or by sending an email detailing their query or complaint to gro@ltfs.com or gro-housing@ltfs.com.
The details of Nodal officers for four zones are given below:
| Region | Area of Operation | Names of Nodal Officers | Branch Office | Contact no. | Email id |
| Mumbai | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu. | Mr. Punit Girish Thaker, Regional Manager | Sagar Tech Plaza B-Wing, Unit No 407-411, Safed Pul, Saki Naka, Mumbai, Maharashtra400072. | 9167257501 | punitthaker@ltfs.com |
| Kolkata | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand | Mr.Subhamoy Lahiri, Regional Manager | Technopolis Building, 7th Floor, Sector V, Bidhan Nagar, Kolkata – 700091 | 9748422307 | subhamoy.lahiri@ltfs.com |
| New Delhi | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir. | Mr. Jayant Moharana, Regional Manager | 5th Floor, DCM Building, Barakhamba Road, New Delhi 110001. | 9899734567 | jayantmoharana@ltfs.com |
| Chennai | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry. | Mr. R Mukesh Rao, Regional Manager | KGN Towers, No. 62, Ethiraj Salai, Egmore, Chennai – 600105. | 9380288909 | RMukeshRao@ltfs.com |
Level 2:
In case they do not receive a response or are not satisfied with the resolution offered at level one of escalation, they can further escalate the issue to Head GRO/Principal Nodal Officer of the company.
The contact details are as follows:
Mr. Vinod Varadan
Head – GRO & Bureau Management
L&T Finance Ltd, 2nd Floor, “Brindavan Building”,
Plot No 177, C.S.T Road, Kalina,
Santacruz (East), Mumbai – 400 098
Telephone number: 022-62125237 (Timings- 9:30 AM to 6:30 PM, monday to friday)
Email id: headgro@ltfs.com
Level 3:
In case they are still unsatisfied with the response received or the dispute/complaint is not redressed within a period of one month, they can make an appeal to the ‘Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:
The Reserve Bank of India
Department of Supervision
15, Netaji Subhas Road,
Kolkata Regional Office,
Kolkata-700 001