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To counter this, you can and should inform your bank as well as CRIF High Mark of the wrongful entries in your credit report and get these corrected immediately.
Please note that if your CRIF credit report has errors, chances are that your credit reports from other bureaus like CIBIL, Experian or Equifax might also have the same problem. Therefore, make sure to check your credit reports from the said bureaus as well and file a dispute, if needed.
Once you’ve analyzed your credit report thoroughly and are sure of the errors, you can follow the below-mentioned simple steps to raise a dispute with CRIF High Mark:
Step 1: Log in onto the official portal of CRIF High Mark
Step 2: Enter your details on the login page to locate your account linked in the CRIF report
Step 3: Click on the “Raise a Query” tab and select the dispute category
Step 4: Enter your query details, and correction required and click on the “SUBMIT” button
You can email your concern as well at crifcare@crifhighmark.com
Customer Care Numbers: 020-6715-7771/776 /779/780 (9:00 AM to 6:00 PM, Monday to Friday)
Contact Address:
FOFB -04, 05,06, 4th Floor Art Guild House, Phoenix Market City
CTS no. 124/B, 15, LBS Marg, Kurla West, Mumbai, Maharashtra, 400070
After filing your dispute with the CRIF High Mark, the bureau shall resolve the dispute in a systematic manner which is depicted in the infographic below:
Note: These steps are only indicative and can be changed by the company at any time. Thus, it is advised to not treat these steps as descriptive.
If you are not satisfied with the steps taken by the bureau/resolution offered, you can write to the Nodal Officer at the address given below:
Email ID: nodalofficer@crifhighmark.com
Contact No.: 020 67157777
Timings: Monday to Friday; 9:00 AM to 6:00 PM
Step 1: Enter your mobile number in the application form
Step 2: Provide your personal details
Step 3: Enter OTP to verify your mobile number
Step 4: Select the credit score purpose and credit score amount
Step 1: Enter your mobile number in the application form
Step 2: Provide your personal details
Step 3: Enter OTP to verify your mobile number
Step 4: Select the credit score purpose and credit score amount
CRIF High Mark can take up to a maximum of 30 days to resolve your complaint/issue.
If your complaint/issue is not resolved within 30 days or you are unsatisfied with the resolution offered, you can escalate the issue with RBI under the Integrated Ombudsman Scheme 2021 at https://cms.rbi.org.in, dedicated email address or via physical mode in the prescribed format to- ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
No, you are not required to pay any fees/charges to raise a complaint or dispute an error on your CRIF High Mark credit report.
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