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Tata Capital Home Loan Customer Care

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4.5/5

15.5L Reviews

51M+Satisfied Customers
65+Lending Partners
800+Cities across India

Paisabazaar Exclusive Benefits

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Competitive Interest Rates

Starting 7.10% p.a.

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Handpicked Home Loan Offers

Offers from 25+ Banks & HFCs

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Dedicated Customer Support

Expert Assistance at Every Step

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Transfer Balance & Get a Top-Up Easily

Additional Funds when Required

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Find Best Home Loan Offers

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HDFC Bank
Min Loan Amt. 15L
Rate of Interest7.9% - 13.2%
Tenure uptoUpto 30 Years
Processing Fee10,000
Axis Bank
Min Loan Amt. 30L
Rate of Interest8.25% - 11.90%
Tenure uptoUpto 30 Years
Processing Fee14,000
ICICI Bank
Min Loan Amt. 15L
Rate of Interest8% - 9.8%
Tenure uptoUpto 30 Years
Processing Fee10,000
Why Choose Paisabazaar?
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Compare & Choose the Best Offer

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Curated Offers from Multiple Lenders

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Highest Loan Approval Chances

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Easy & Transparent Borrowing Process

How Can I Apply for a Home Loan Online?

Get up to 5 Crore in 5 Simple Steps

Step 1: Enter your mobile number in the application form.

Step 2: Verify using the OTP sent to your mobile number.

Step 3: Enter details related to your loan requirements.

Step 4: Provide your personal and employment details.

Step 5: Compare offers and apply for the best-suited loan.

Tata Capital Home Loan Customer Care Number

1860 267 6060

Between 9 AM to 8 PM on Monday to Saturday (closed on Sundays and public holidays)

Grievance Redressal

Existing Borrowers of Tata Capital Home Loan not happy with the housing finance company’s (HFC) services can register their complaint or provide feedback related to the HFC’s products, services or processes. Complainants can use the escalation matrix provided below to submit their grievances:

Level 1

As a first step for grievance redressal, existing borrowers who are not satisfied with the HFC’s services can either call on 1860 267 6060 or write to the below mentioned email id:

customercare.housing@tatacapital.com

The HFC will send an acknowledgement or response to the complainant within 7 days.

Level 2

If the existing Tata Capital Home Loan borrower is not satisfied with the resolution provided to him/her, he/she can contact the Grievance Redressal Officer/Nodal Officer Ms. Reshma Sethi for the redressal of his/her complaint on the email id provided below:

customerservice.head@tatacapital.com

The complainant will get an acknowledgement/response within 4 business days.

Level 3

Existing borrowers can contact the Chief Grievance Redressal Officer/Principal Nodal Officer Mr. Ajai Shukla if he/she is not satisfied with the resolution provided by Tata Capital. Customers can send a mail to the Chief Grievance Redressal Officer/Principal Nodal Officer with their complaints on the email id mentioned below:

gro.housing@tatacapital.com

The customer will get a response within 3 business days.

Level 4

Existing Tata Capital Home Loan borrowers can get in touch with the Managing Director if he/she is not satisfied with the resolution provided by the HFC. Customers can send a mail to the Managing Director with the exact complaint on the email id given below:

mdtchfl@tatacapital.com

The customer will get a response within 2 business days.

Level 5

Existing home loan borrowers of Tata Capital who do not receive a response from the HFC within one month or are not satisfied with the response received after following the above mentioned steps can approach the National Housing Bank, which is the regulatory authority of HFCs, at the address mentioned below:

The Officer-in Charge,
National Housing Bank,
Complaint Redressal Cell
Department of Supervision
National Housing Bank,
4th Floor, Core-5A,
India Habitat Centre,
Lodhi Road, New Delhi – 110 003.
Website: www.nhb.org.in

Grievance Redressal for Digital Lending

  • The escalation mechanism for grievance redressal, including the role of Principal Nodal Officer, will remain the same for any complaints/issues raised by borrowers regarding Fintech/digital lending along with any complaints raised against digital lending applications (DLAs). In this case, the digital lending applications include mobile and web based applications, with a user interface, which facilitates borrowing by customers. Such applications also include the company’s mobile/web based apps and those operated by lending service providers engaged by the company for extending credit facilitation services.
  • The contact details of all grievance redressal officers should be prominently displayed on the websites of Tata Capital Housing Finance Ltd. (THFCL), their lending service providers (LSPs), on digital lending apps and on the key fact sheet (KFS) provided to existing borrowers.
  • The facility for lodging complaints should be made available on digital lending apps and on the websites of LSPs.
  • The responsibility for redressal of grievances shall continue to remain with TCHFL.
  • If THFCL does not resolve any complaint lodged by the borrower against the lender or any LSP engaged by the lender within 30 days, the borrower can lodge a complaint over Grievance Registration & Information Database System (GRIDS)
  • The lender will also conduct a periodic review and monitor the grievances received through their digital / fintech partners.

Note: Last checked on 11th July 2024

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Your Dream Home

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How Can I Apply for a Home Loan Online?

Get up to 5 Crore in 5 Simple Steps

Step 1: Enter your mobile number in the application form.

Step 2: Verify using the OTP sent to your mobile number.

Step 3: Enter details related to your loan requirements.

Step 4: Provide your personal and employment details.

Step 5: Compare offers and apply for the best-suited loan.

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Your Dream Home

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What our customers say

Home loan mila yaahaan par

Mujhe home loan chahiye tha aur yahaan par sahayta kiya inhone aur loan mila. Pehla loan tha mera lekin sab ache se ho gaya.

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Prem Prakash PandeyDec 7, 2025

Home loan here

I took home loan here and they helped me in every step specially in collecting and submitting documents at the time of approval.

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Chandan SinghDec 1, 2025

Got the best home loan interest rate

I was confused and did not have so much time to carry out all the research, so I logged in to Paisabazaar’s portal and was able to see the home loan options I was eligible for. With the assistance of Paisabazaar’s experts, I was able to find the home loan that offered the rate of interest I could afford. Thank you Paisabazaar!

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Anu BhatnagarSep 10, 2021

Excellent Home Loan Service by Paisabazaar

Ended up taking an ICICI Home Loan and I think it was one of the best decisions I ever made. I thank Paisabazaar for helping me out and answering my questions with so much patience.

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KJ ThomasSep 10, 2021

Had a great experience with Paisabazaar

I have always heard my friends talking about how tedious it was for them to avail a home loan and decide the most suitable option. But with the help of Paisabazaar, I was able to compare several home loans and opt for the one that suited my needs. I am happy that I considered Paisabazaar for helping me.

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Ritesh SharmaSep 10, 2021

quick and easy home loan process

I had never thought that applying for a home loan could be so easy. The entire process was online and I didn’t have to go anywhere for application or documentation of my home loan. Paisabazaar experts helped me navigate through the process and later the bank collected my documents and everything was quick and seamless.

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Rupanjali MishraSep 3, 2021

Satisfied experience with Paisabazaar

I am satisfied with my home loan experience with Paisabazaar. I could easily compare different home loan options and apply for the home loan. Their customer care team also called me to confirm all the details and soon after the bank contacted to take the process forward. The process was really smooth.

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Soumil KhannaSep 3, 2021

Need to work on customer service

I had applied for a home loan at Paisabazaar. All was good till documentation process came. I had some questions regarding the documents to be submitted so I first called bank and I could not connect to their loan officer. So, I called Paisabazaar and to connect with them I again had to wait too long. They took their sweet time even in resolving my issue. I had expected prompt service from the bank and Paisabazaar and couldn’t get it.

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Vrinda PathakSep 3, 2021

Had excellent experience with Paisabazaar

My experience with Paisabazaar was simply excellent. Their website had detailed information of all banks. Their customer care team also helped me choose the best option. Applying for a home loan with Paisabazaar was smooth and quick. And if there was any problem even after loan application, they were happy to resolve it. I had no problem throughout the loan process.

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Sumit AroaSep 3, 2021

Happy with the service. Thumbs up!

I had applied for home loan at Paisabazaar and my experience was good here. Honestly, I thought I was making a mistake by not applying through bank website but in the end all turned out good. I had no isses during the loan process. Their customer care team is also prompt in resolving the issues.

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Vikram JeetMay 12, 2021
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