Customers who want to provide feedback or send in their complaints, can contact Standard Chartered Bank using the following ways:
Level 1:
Level 2:
If the complainants are not satisfied with the service provided by above-mentioned channels of communication, they can send an email to head.service@sc.com and resolve their issues within 5 working days (as claimed by the bank).
Customers can also lodge their complaints online at: https://www.sc.com/in/complaints/
Level 3:
If customers aren’t satisfied with the resolutions offered at level 2, they can write to the Principal Nodal Officer at the below mentioned address:
Ms. Jigna Chandarana
Principal Nodal Officer, Standard Chartered Bank,
19, Rajaji Salai,
Chennai – 600001
Email: Principal.NodalOfficer@sc.com.
| S.no | Nodal Officer Names | Region | Email ID |
|---|---|---|---|
| 1. | Nilesh Mehta | Ahmedabad | Nodal.Officer@sc.com |
| 2. | Ekta Shah | Bangalore | |
| 3. | Mahima Dudhane | Bhopal & Raipur | |
| 4. | Kishorekumar Singh | Bhubaneswar | |
| 5. | Avneet Kaura | Chandigarh & Jammu | |
| 6. | Babu Mony | Chennai | |
| 7. | Palash Karmakar | Guwahati | |
| 8. | Anjali Arora | Dehradun | |
| 9. | Deepu Nair | Hyderabad | |
| 10. | Abhishek Purohit | Jaipur | |
| 11. | Harsimran Bindra | Kanpur | |
| 12. | Soumen Bose | Kolkata | |
| 13. | Christina Fernandez | Maharashtra & Goa | |
| 14. | Harsh Sehgal | New Delhi | |
| 15. | Avik Roy | Patna and Ranchi | |
| 16. | Renny Rebello | Thiruvananthapuram |
According to the RBI recommendation, Standard Chartered Bank has appointed an internal ombudsman who reviews the grievances raised by customers of the bank and shares his/her independent views. The decision taken by the Internal Ombudsman is mandatory for the bank.
If the home loan customers are still not satisfied with the response provided by the bank or do not receive a response from the bank within a month, they can file a complaint with the Integrated Ombudsman, through the online portal https://cms.rbi.org.in.
The customers can also submit their complaints through an electronic or physical mode to the Centralised Receipt and Processing Centre (CRPC) as notified by the RBI.
The contact details of the CRPC are mentioned below:
Email: crpc@rbi.org.in
Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Note: Last checked on 11th July 2024
