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L&T Housing Finance Limited keeps customers as their priority and therefore is always committed to take all the necessary steps to address their issues or answer their queries within a reasonable time frame. L&T Finance customer care is available to address any customer complaints, queries or feedback. L&T Finance Home Loan borrowers can contact the L&T Finance Customer Care service through different ways including website, call, SMS, e-mail and postal address. They can even submit written complaints at their nearest L&T Housing Finance branch office. The list of L&T Finance branches with addresses and contact numbers is available on their website. Read on to find out more about the different ways to contact L&T Finance Customer Care :
L&T Finance Home Loan Customer Care Number
Customers can register complaints, give feedback or get their queries resolved by calling the L&T Finance Customer Service Help Desk at the below L&T Finance Home Loan Customer Care Number:
18002680000
L&T Finance Home Loan Customer Care on Website
Another way to register a complaint or get your queries resolved is through the official website of L&T Housing Finance Ltd. Customers can visit the website and register their issue under the “Write to Us” link. When writing your issue, do mention your loan account number and contact details.
L&T Finance Home Loan Customer Care Email ID
Customers with queries or issues related to L&T Finance Housing Loans can reach out to the L&T Finance customer care by writing an email at customercare@ltfs.com. When writing your query/ grievance, remember to mention your loan account number and contact details.
L&T Finance Home Loan Customer Care Postal Address
Customers who are uncomfortable with technology can go the traditional way and write a letter to L&T Finance Home Loan Customer Care. The letter should be mailed at their Corporate Office Address given below:
Brindavan, Plot no. 177,
CST Road, Kalina, Santacruz (East),
Mumbai – 400 098, Maharashtra, India
L&T Finance Home Loan Grievance Redressal Mechanism
In case customers are not satisfied with the resolution offered or do not receive a response from the customer care team, they can reach out to the company’s representatives as per the escalation matrix below:
Level 1:
Customers can raise their issue(s) to the company’s Grievance Redressal Officer/Nodal Officer by calling upon 1800 1020 476 or by sending an email detailing their query or complaint to gro@ltfs.com or gro-housing@ltfs.com.
The details of Nodal officers for four zones are given below:
| Region | Area of Operation | Details of Nodal Officers |
| North | Delhi, Uttar Pradesh, Rajasthan | Name: Mr.Jayant Moharana Branch Office: L&T Finance Ltd, 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| West | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu, Maharashtra. |
Name: Mr.Pragnesh Patel Branch Office: L&T Finance Ltd, 1st Floor, Unit No 101 & 104, Ratnaraj Spring, Near Navrangpura Bus Stand, Navrangpura – 380015 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| East | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar, Jharkhand and Chhattisgarh |
Name: Mr.Sumit Mishra Branch Office: L&T Finance Ltd, Shivansh Complex, Plot No- 127, 127/1691 & 105, Block – A, 3rd Floor, Hall No # 301 & # 302, Cuttack Road, Laxmisagar, Bhubaneswar – 751006 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| Central | Madhya Pradesh | Name: Mr. Rohit Kothari Branch Office: L&T Finance Ltd, “Dhan Trident”, Block No. B-3, Pu-4, Scheme No-54, Near Vijay Nagar Square, Indore-452010 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| South | Andhra Pradesh, Telangana and Kerala | Name: Mr. Phaneendra Chalapati Branch Office: L&T Finance Ltd, Unit No.803, 8th floor, T19 Towers, Municipal No. 5-4-156, 157, 173 to 176, 177, 178, 179 and 184/2, Indira Nagar, Ginwala Compound, MG Road, Secunderabad – 500003 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| South | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Union Territory of Lakshadweep and Union Territory of Puducherry |
Name: R. Mukesh Rao Branch Office: L&T Finance Ltd, 5th Floor, KGN Towers, 62 Ethiraj Salai, Egmore, Chennai 600008 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| West | Maharashtra, Goa | Name: Mr. Sachin Kulkarni Branch Office: L&T Finance Limited, Office No. 501, 5th Floor, Shriram Shyam Tower, Sadar, Nagpur – 440001 Contact No: 1800 1020 476 Email ID: gro@ltfs.com |
| North | Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh and State of Jammu and Kashmir |
Name: Mr. Man Singh Thakur Branch Office: L&T Finance Ltd, SCO 147-148, 2nd Floor, Madhya Marg, Sector 8-C, Chandigarh – 160008 Contact No: 1800 1020 476 |
Level 2:
In case they do not receive a response or are not satisfied with the resolution offered at level one of escalation, they can further escalate the issue to Head GRO/Principal Nodal Officer of the company.
The contact details are as follows:
Mr. Amit Dimri
L&T Finance Limited (formerly known as L&T Finance Holdings Limited),
7th Floor, “Brindavan Building”, Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai – 400098
Contact Number: 1800 1038 712 between Monday to Friday (except National Holidays) from 9am to 6pm
Email ID: pno@ltfs.com
Level 3:
In case they are still unsatisfied with the response received or the dispute/complaint is not redressed within a period of one month, they can make an appeal to the ‘Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:
Centralized Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll Free No.- 14448