L&T Finance Home Loan Customer Care Number

Customers can register complaints, give feedback  or get their queries resolved by calling the L&T Finance Customer Service Help Desk at the below L&T Finance Home Loan Customer Care Number:

                                                  18002680000

Another way to register a complaint or get your queries resolved is through the official website of L&T Housing Finance Ltd. Customers can visit the website and register their issue under the link. When writing your issue, do mention your loan account number and contact details.

Customers with queries or issues related to L&T Finance Housing Loans can reach out to the L&T Finance customer care by writing an email at customercare@ltfs.com. When writing your query/ grievance, remember to mention your loan account number and contact details.

Customers who are uncomfortable with technology can go the traditional way and write a letter to L&T Finance Home Loan Customer Care. The letter should be mailed at their Corporate Office Address given below:

Brindavan, Plot no. 177,

CST Road, Kalina, Santacruz (East),

Mumbai – 400 098, Maharashtra, India

In case customers are not satisfied with the resolution offered or do not receive a response from the customer care team, they can reach out to the company’s representatives as per the escalation matrix below:

Level 1:

Customers can raise their issue(s) to the company’s Grievance Redressal Officer/Nodal Officer by calling upon 1800 1020 476 or by sending an email detailing their query or complaint to gro@ltfs.com or gro-housing@ltfs.com.

The details of Nodal officers for four zones are given below:

Level 2:

In case they do not receive a response or are not satisfied with the resolution offered at level one of escalation, they can further escalate the issue to Head GRO/Principal Nodal Officer of the company.

The contact details are as follows:

Mr. Amit Dimri

L&T Finance Limited (formerly known as L&T Finance Holdings Limited),

7th Floor, “Brindavan Building”, Plot No 177,

C.S.T Road, Kalina, Santacruz (East),

Mumbai – 400098

Contact Number: 1800 1038 712 between Monday to Friday (except National Holidays) from 9am to 6pm

Email ID: pno@ltfs.com

Level 3:

In case they are still unsatisfied with the response received or the dispute/complaint is not redressed within a period of one month, they can make an appeal to the ‘Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:

Centralized Receipt and Processing Centre,

Reserve Bank of India, 4th Floor,

Sector 17, Chandigarh – 160017

Toll Free No.- 14448