ICICI Home Finance Home Loan Customer Care Number

1800 267 4455 (Toll Free)
1860 120 7777

ICICI Home Finance Home Loan customers can register their grievances regarding the HFC’s products/services through the below channels:

Level 1 – Customer Care

Complainants can register their grievances/feedback about ICICI HFC and their services through the customer care numbers mentioned above, visit any of the ICICI HFC/ICICI Bank branches or send an email to  customer.care@icicihfc.com.

The HFC will acknowledge the issue and send an interim response to the customer through a Service Request (SR) number (for complaints received through call centre/walk in) or an interim mail response (for complaints received through email). All complaints received at Level 1 have an SR number to ensure timely closure and tracking.

Level 2 – Nodal Officer

Customers who are not satisfied with the response provided at Level 1 can write to the Nodal Officer at nodal.office@icicihfc.com. The complainant can also fill the ‘Grievance Form’ available on ICICI HFC’s website and send it to the below address:

Hrishikesh Kadam
Nodal Officer, ICICI Home Finance Co. Ltd.,
Ground Floor, RAPG Tower,
Opp. J.B. Nagar Metro Station,
Andheri (East), Mumbai – 400059

The Nodal Officer should respond to the complainant within 10 working days of receiving the complaint.

Level 3 – Head of Service Quality

Complainants who are not satisfied with the Nodal Head’s response or do not receive a response within 10 business days of approaching the officer can escalate the matter to the Head of Service Quality at servicehead@icicihfc.com. The complainant can also fill the ‘Grievance Form’ available on ICICI HFC’s website and send it to the below address:

Head of Service Quality,
ICICI Home Finance Co. Ltd.,
Fourth Floor, RAPG Tower,
Opp. J.B. Nagar Metro Station,
Andheri (East), Mumbai – 400059

The Head of Service Quality should respond to the complainant within 10 working days of receiving the Grievance Form.

Level 4 – National Housing Bank

Customers can approach the National Housing Bank if their complaint remains unresolved after approaching Level 1/Level 2/Level 3 or if ICICI HFC has not provided any status or resolution within 30 days of receiving the complaint. The address of the National Housing Bank (NHB) is as follows:

National Housing Bank,
Complaint Redressal Cell 4th Floor,
Core – 5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

The complainants can also register their complaints on the NHB or National Consumer Helpline (NCH) website. Both NHB and NCH will acknowledge the complaint lodged by the customer and provide the response to the complainant as per their timelines.

Note: Last checked on 11th July 2024