Home First Finance Home Loan Customer Care

Home First Finance Home Loan Customer Care Number

1800 3000 8425
+91 8880549911

Grievance Redressal

Home First Finance Home Loan can lodge their complaints through the following escalation matrix, displayed in all HFFC branches/offices:

Level 1

Home First customers who are not satisfied with services of the Housing Finance Company (HFC) can raise the matter with the concerned Branch Manager. Every branch should maintain a complaint register for recording any grievances/queries. Complainants can also call on the the customer care number or send a mail at loanfirst@homefirstindia.com.

The branch manager should reply to the complainant within 7 working days from the date of receipt of the complaint along with sending the copy to the Regional Manager and Customer Service Department at Corporate Office.

Level 2

The customer can approach the Central Customer Service Team by sending a mail to query@homefirstindia.com to escalate their complaint under the following scenarios:

• If the complainant is not satisfied with the reply provided by the Branch Manager,
• If the complainant gets no reply within the stipulated period or
• If the complaint is against the Branch Manager

The Central Customer Service Team is supposed to provide a resolution within 15 working days from receiving the complaint.

Level 3

Home Loan customers who are either not satisfied with the Central Customer Service Team’s reply to their complaint or who do not receive any reply within the specified time period should escalate the matter to the Grievance Redressal Officer at the below address:

Mr. Gaurav Mohta
Grievance Redressal Officer
Home First Finance Company India Limited
511, Acme Plaza, Andheri Kurla Road,
Andheri (East), Mumbai – 400059
Tel: 022-28241485
Email: complaints@homefirstindia.com

The Grievance Redressal Officer should dispose the complaint within 30 working days of its receipt in the Corporate Office.

Level 4

If the aggrieved customer does not receive any reply from the Grievance Redressal Officer within the stipulated period or is not satisfied with the resolution provided by the officer, he/she can approach the National Housing Bank (NHB). The complainant can escalate the issue to the NHB through either of the following methods:

• Register their complaint on NHB’s online grievance handling portal known as Grievance Registration & Information Database System (GRIDS)
• Write to NHB in a prescribed format and post the same to the following address:

Complaint Redressal Cell,
National Housing Bank,
Department of Regulation & Supervision,
4th Floor, Core 5A,
India Habitat Centre,
Lodhi Road, New Delhi – 110003

• Send a mail with their complaints at crcell@nhb.org.in

Note: Last checked on 11th July 2024