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Home First Finance Home Loan Customer Care
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Starting 7.10% p.a.
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15.5L Reviews
Lowest interest rates starting from 7.1%
15.5L Reviews
Competitive Interest Rates
Starting 7.10% p.a.
Handpicked Home Loan Offers
Offers from 25+ Banks & HFCs
Dedicated Customer Support
Expert Assistance at Every Step
Transfer Balance & Get a Top-Up Easily
Additional Funds when Required
Find Best Home Loan Offers
Compare & Choose the Best Offer
Curated Offers from Multiple Lenders
Highest Loan Approval Chances
Easy & Transparent Borrowing Process
How Can I Apply for a Home Loan Online?
Get up to ₹5 Crore in 5 Simple Steps
Step 1: Enter your mobile number in the application form.
Step 2: Verify using the OTP sent to your mobile number.
Step 3: Enter details related to your loan requirements.
Step 4: Provide your personal and employment details.
Step 5: Compare offers and apply for the best-suited loan.
Home First Finance Home Loan Customer Care Number
Grievance Redressal
Home First Finance Home Loan can lodge their complaints through the following escalation matrix, displayed in all HFFC branches/offices:
Level 1
Home First customers who are not satisfied with services of the Housing Finance Company (HFC) can raise the matter with the concerned Branch Manager. Every branch should maintain a complaint register for recording any grievances/queries. Complainants can also call on the customer care number or send a mail at loanfirst@homefirstindia.com.
The branch manager should reply to the complainant within 7 working days from the date of receipt of the complaint along with sending the copy to the Regional Manager and Customer Service Department at Corporate Office.
Level 2
The customer can approach the Central Customer Service Team by sending a mail to query@homefirstindia.com to escalate their complaint under the following scenarios:
The Central Customer Service Team is supposed to provide a resolution within 15 working days from receiving the complaint.
Level 3
Home Loan customers who are either not satisfied with the Central Customer Service Team’s reply to their complaint or who do not receive any reply within the specified time period should escalate the matter to the Grievance Redressal Officer at the below address:
Mr. Gaurav Mohta
Grievance Redressal Officer
Home First Finance Company India Limited
511, Acme Plaza, Andheri Kurla Road,
Andheri (East), Mumbai – 400059
Tel: 022-28241485
Email: complaints@homefirstindia.com
The Grievance Redressal Officer should dispose the complaint within 30 working days of its receipt in the Corporate Office.
Level 4
If the aggrieved customer does not receive any reply from the Grievance Redressal Officer within the stipulated period or is not satisfied with the resolution provided by the officer, he/she can approach the National Housing Bank (NHB). The complainant can escalate the issue to the NHB through either of the following methods:
Complaint Redressal Cell,
National Housing Bank,
Department of Regulation & Supervision,
4th Floor, Core 5A,
India Habitat Centre,
Lodhi Road, New Delhi – 110003
Note: Last checked on 11th July 2024
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Your Dream Home
How Can I Apply for a Home Loan Online?
Get up to ₹5 Crore in 5 Simple Steps
Step 1: Enter your mobile number in the application form.
Step 2: Verify using the OTP sent to your mobile number.
Step 3: Enter details related to your loan requirements.
Step 4: Provide your personal and employment details.
Step 5: Compare offers and apply for the best-suited loan.
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