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CSB Bank Home Loan Customer Care Number

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HDFC Bank
Min Loan Amt. 15L
Rate of Interest7.9% - 13.2%
Tenure uptoUpto 30 Years
Processing Fee10,000
Axis Bank
Min Loan Amt. 30L
Rate of Interest8.25% - 11.90%
Tenure uptoUpto 30 Years
Processing Fee14,000
ICICI Bank
Min Loan Amt. 15L
Rate of Interest8% - 9.8%
Tenure uptoUpto 30 Years
Processing Fee10,000
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How Can I Apply for a Home Loan Online?

Get up to 5 Crore in 5 Simple Steps

Step 1: Enter your mobile number in the application form.

Step 2: Verify using the OTP sent to your mobile number.

Step 3: Enter details related to your loan requirements.

Step 4: Provide your personal and employment details.

Step 5: Compare offers and apply for the best-suited loan.

CSB Bank Home Loan Customer Care Number

Helpline (Domestic):
1800 266 9090 (Toll Free)
+91 0422 6612300
+91 0422 2228422 between 8 AM and 8 PM IST
Helpline (Outside India): +91-422-6612300 (ISD charges applicable)

Grievance Redressal

CSB Bank Home Loan customers can go through the below channels for effective redressal of grievances/complaints:

Level 1: Online/Offline Complaint Registration

Customers can lodge a grievance at the Branch as it has complete knowhow about the customer along with the complaint details. The customer may visit the branch to lodge a written complaint. The branch will duly acknowledge the complaint and provide a copy of the complaint. They can also register their complaints through the ‘Customer Complaints Registration Form’ or ‘Online Dispute Resolution Form’.

If the customer is not satisfied with the bank’s response or if his complaint is not resolved within a reasonable time period, he/she can approach the higher levels of the bank as mentioned below.

Level 2: Zonal Nodal Officers

Customers can take their unresolved complaints with the Zonal Nodal Officers who responsible for solving any complaint that have not been addressed at the branch level. The addresses and contact details of the Nodal Officers are as follows:

Zone Zonal Nodal Officer Office Address Email address
South Kerala and Thrissur Zones Mr Rajesh Thomas Zonal Office,
Malankara Building Complex, Palayam,
University Campus, Post Office,
Thiruvananthapuram – 695034, Kerala
rajeshthomas@csb.co.in
Ernakulam and North Kerala Zones Mr Abhilash Johney Zonal Office,
1st Floor, DJM Building, Market Road,
Ernakulam, Kochi – 682011, Kerala
abhilashjohney@csb.co.in
Chennai and Coimbatore Zones Ms Saranya R Zonal Office,
7th Floor, Rani Seethai Hall,
Anna Salai, Chennai
rsaranya@csb.co.in
APT and Karnataka Zones Ms C Soumya CSB Bank Ltd.,
Zonal Office Unit No. 501-A,
5th Floor, 132, Devatha Plaza,
Residency Road, Bengaluru- 560025
csoumya@csb.co.in
Western Zone Mr Rahul Uttam Kadam Zonal Office,
CSB Bank Limited, Ground Floor,
Mafatlal House, H T Parekh Marg,
Churchgate, Mumbai
rathuluttam@csb.co.in
Northern Zone Mr Dilip Magar Zonal Office Northern Zone,
1st & 2nd Floor,
Sanatana Dharma World University Trust,
20, South Patel Nagar, New Delhi – 110008
magardiliplahanu@csb.co.in

Level 3: Principal Nodal Officer

If the customer’s grievances have not been resolved adequately to their satisfaction at levels 1 and 2, they can take up the issue with the Principal Nodal Officer of the Bank:

Sri P V Antony
General Manager and Principal Nodal Officer for Customer Grievances,
CSB Bank Limited, Head Office, CSB Bhavan,
St Marys College Road, Thrissur – 680020, Kerala
Phone: 0487 2333020, Email: pno@csb.co.in

The Zonal/Principal Nodal Officer should acknowledge the complaint within 5 days of its receipt and try to resolve the grievance within 3 weeks. The bank should keep the customer informed about the grievance redressal status. They should also provide reasons for delays, if any, in the resolution process.

Level 4 – Banking Ombudsman

If the customer is not satisfied with the bank’s reply or does not get a satisfactory response within 1 month, he/she may approach the Banking Ombudsman operating in the respective state capital. The addresses and operation area of the Banking Ombudsman are as follows:

Note: Last checked on 11th July 2024

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How Can I Apply for a Home Loan Online?

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Step 1: Enter your mobile number in the application form.

Step 2: Verify using the OTP sent to your mobile number.

Step 3: Enter details related to your loan requirements.

Step 4: Provide your personal and employment details.

Step 5: Compare offers and apply for the best-suited loan.

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What our customers say

Home loan mila yaahaan par

Mujhe home loan chahiye tha aur yahaan par sahayta kiya inhone aur loan mila. Pehla loan tha mera lekin sab ache se ho gaya.

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Prem Prakash PandeyDec 7, 2025

Home loan here

I took home loan here and they helped me in every step specially in collecting and submitting documents at the time of approval.

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Chandan SinghDec 1, 2025

Got the best home loan interest rate

I was confused and did not have so much time to carry out all the research, so I logged in to Paisabazaar’s portal and was able to see the home loan options I was eligible for. With the assistance of Paisabazaar’s experts, I was able to find the home loan that offered the rate of interest I could afford. Thank you Paisabazaar!

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Anu BhatnagarSep 10, 2021

Excellent Home Loan Service by Paisabazaar

Ended up taking an ICICI Home Loan and I think it was one of the best decisions I ever made. I thank Paisabazaar for helping me out and answering my questions with so much patience.

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KJ ThomasSep 10, 2021

Had a great experience with Paisabazaar

I have always heard my friends talking about how tedious it was for them to avail a home loan and decide the most suitable option. But with the help of Paisabazaar, I was able to compare several home loans and opt for the one that suited my needs. I am happy that I considered Paisabazaar for helping me.

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Ritesh SharmaSep 10, 2021

quick and easy home loan process

I had never thought that applying for a home loan could be so easy. The entire process was online and I didn’t have to go anywhere for application or documentation of my home loan. Paisabazaar experts helped me navigate through the process and later the bank collected my documents and everything was quick and seamless.

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Rupanjali MishraSep 3, 2021

Satisfied experience with Paisabazaar

I am satisfied with my home loan experience with Paisabazaar. I could easily compare different home loan options and apply for the home loan. Their customer care team also called me to confirm all the details and soon after the bank contacted to take the process forward. The process was really smooth.

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Soumil KhannaSep 3, 2021

Need to work on customer service

I had applied for a home loan at Paisabazaar. All was good till documentation process came. I had some questions regarding the documents to be submitted so I first called bank and I could not connect to their loan officer. So, I called Paisabazaar and to connect with them I again had to wait too long. They took their sweet time even in resolving my issue. I had expected prompt service from the bank and Paisabazaar and couldn’t get it.

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Vrinda PathakSep 3, 2021

Had excellent experience with Paisabazaar

My experience with Paisabazaar was simply excellent. Their website had detailed information of all banks. Their customer care team also helped me choose the best option. Applying for a home loan with Paisabazaar was smooth and quick. And if there was any problem even after loan application, they were happy to resolve it. I had no problem throughout the loan process.

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Sumit AroaSep 3, 2021

Happy with the service. Thumbs up!

I had applied for home loan at Paisabazaar and my experience was good here. Honestly, I thought I was making a mistake by not applying through bank website but in the end all turned out good. I had no isses during the loan process. Their customer care team is also prompt in resolving the issues.

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Vikram JeetMay 12, 2021
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