For Resident Indians (IST 8:00 a.m. to 8:00 p.m.)
Call: 022 6899 7777 or 040 6815 7777
Email: customercare@dcbbank.com
Email for Loan account queries: loans@dcbbank.com
Our Advisors are available 7 days a week, 9:30 am - 6:30 pm to assist you with the best offers or help resolve any queries.
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15.5L Reviews
Lowest interest rates starting from 7.1%
15.5L Reviews
Competitive Interest Rates
Starting 7.10% p.a.
Handpicked Home Loan Offers
Offers from 25+ Banks & HFCs
Dedicated Customer Support
Expert Assistance at Every Step
Transfer Balance & Get a Top-Up Easily
Additional Funds when Required
Compare & Choose the Best Offer
Curated Offers from Multiple Lenders
Highest Loan Approval Chances
Easy & Transparent Borrowing Process
Get up to ₹5 Crore in 5 Simple Steps
Step 1: Enter your mobile number in the application form.
Step 2: Verify using the OTP sent to your mobile number.
Step 3: Enter details related to your loan requirements.
Step 4: Provide your personal and employment details.
Step 5: Compare offers and apply for the best-suited loan.
For Resident Indians (IST 8:00 a.m. to 8:00 p.m.)
Call: 022 6899 7777 or 040 6815 7777
Email: customercare@dcbbank.com
Email for Loan account queries: loans@dcbbank.com
Call: 91 22 61271000
India: 022 68997777
Email: nri@dcbbank.com
Home loan customers can mail at:
DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.
The customer care service hours details are given below:
| Services | Timings |
|---|---|
| For Borrowers | 8 a.m to 8 p.m. (Monday to Saturday) |
Last updated on 15 February 2024
The existing customers of DCB Home Loan can contact the Relationship Manager (RM) or Branch Operations Manager (BOM) at the Branch / Business Unit for any grievances or complaints.
If the customer feels not satisfied with the resolution provided or does not receive any response from the branch manager within 10 working days, he/she can communicate to Principal Nodal Officer at the Corporate and Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: +91 22 6618 7031
E-mail: nodal.officer@dcbbank.com
DCB bank claims that the customer will receive a response within 10 working days of escalating their complaint.
The concerned customer is required to mention the particulars of the complaint, with their Customer ID, Account Number, Title of the Account, Branch Name, Telephone Number, Contact Address, and E-mail ID.
The customer can also fill out the “Complaint Form” available under the “Complaint Redressal & Form” section of the bank’s website.
If a bank fails to provide a satisfactory solution within a month, the customer can communicate with the Banking Ombudsman appointed by the RBI (Reserve Bank of India).
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Your Dream Home
Get up to ₹5 Crore in 5 Simple Steps
Step 1: Enter your mobile number in the application form.
Step 2: Verify using the OTP sent to your mobile number.
Step 3: Enter details related to your loan requirements.
Step 4: Provide your personal and employment details.
Step 5: Compare offers and apply for the best-suited loan.
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