Aadhar Housing Finance Home Loan Customer Care

1800 3004 2020 (Toll Free)

Existing borrowers of Aadhaar Home Loan can lodge their complaint regarding the company’s services through their grievance redressal mechanism. The Housing Finance Company (HFC) should display the grievance redressal mechanism, including e-mail ids and other contact details to lodge the complaint, turnaround time for resolving a complaint, the escalation matrix, etc.) in all their offices/branches and on its website. Customers who wish to register their complaint should follow the below mentioned escalation matrix:

Level 1

Customers can lodge their complaint with the Branch Manager in writing, make an entry of the grievance in the complaint register maintained by the branch, send an email to customercare@aadharhousing.com or call on the customer care number mentioned above. The turnaround time for complaints at this level is 7 working days. The acknowledgement or response to any customer’s complaint should contain the name and designation of the company official dealing with the grievance. If the complaint is made through the customer service number, the company will provide a complaint reference number and inform him/her of the complaint’s status.

Level 2

The complainant can escalate his/her grievance to the Customer Care/Grievance Redressal Officer if the branch does not provide any response to their complaint within 7 days or if the customer is not satisfied with branch’s response. He/She can either email their complaint at grievanceredressal.officer@aadharhousing.com or send a letter to the Customer Care/Grievance Redressal Officer at the below address:

Customer Care Officer/Grievance Redressal Officer
Aadhar Housing Finance Ltd
Corp. Office No 201, 2nd Floor,
Raheja Point 1, Nehru Road,
Vakola, Santacruz (East),
Mumbai – 400055, Maharashtra

Level 3

If the complainant does not get adequate resolution of their complaint from the Grievance Redressal team of Aadhar Housing Finance within 30 days of registering their grievance, they can approach the National Housing Bank (NHB), which is the regulatory authority of HFCs, at the below mentioned address:

National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A,
India Habitat Centre
Lodhi Road, New Delhi – 110003

The format for making offline complaints is available on NHB’s website.

Note: Last checked on 11th July 2024