Dhanlaxmi Bank Home Loan Customer Care Number

1800-425-1747 (Toll Free)
044 42413000

Dhanlaxmi Bank Home Loan customers can approach the below channels for redressal of their complaints:

Customers who wish to register a complaint at any bank branch regarding their service delivery can approach the branch manager as he/she is responsible for resolving the complaints received at the branch. Every branch should display the name of the bank official that customers can approach in case of any complaints. Existing Dhanlaxmi Bank Home Loan borrowers can call on the toll free customer care number, use the ‘Customer Complaint Form’ provided on the website or send a mail on the below mentioned email id to register their grievance with the bank:

customercare@dhanbank.co.in

The branch manager can refer the complaint to the controlling office if the grievance cannot be solved at the branch level. Similarly, if the controlling office are not able to resolve the complaint, the case will be forwarded to the Nodal Officer.

In case the complainant is not satisfied with the response received at the branch level, he/she can approach the regional or zonal manager for redressal of their grievances. Customers can also send a mail to  customer.complaint@dhanbank.co.in if they do not get an adequate redressal of their queries or send their complaint to the below mentioned address:

Mr Rajan Sleeba,
Deputy General Manager
Dhanlaxmi Bank Ltd. Corporate Office,
Punkunnam, Thrissur
Kerala – 680002
Tel No: 0487 – 7107575

Every branch must display the name and address of the regional/zonal manager. The regional/zonal manager should resolve the complaint within 10 working days of its receipt.

If the complainant is not satisfied with the response received at level 2 or if the complaint is not resolved within the stipulated time period, he/she can escalate the complaint to the Principal Nodal Officer for redressal of their grievances. The Principal Nodal Officer should escalate the complaint within 10 working days from the date of escalation. The address and contact details of the Principal Nodal Officer and Nodal Officers to the Banking Ombudsman are given below:

If the customer is not satisfied with the bank’s response to his complaint or if he does not receive any response from the bank within 30 days of lodging the complaint, he can approach the Banking Ombudsman appointed by the RBI.

Every branch should display the name and contact details of the Banking Ombudsman under whose jurisdiction the bank branch falls. The bank should also display the Banking Ombudsman Scheme on their website.

If the Ombudsman passes an award and the bank does not have any grounds to appeal against it, they should comply with the award within 30 days from complainant receiving the acceptance of the award in writing.

Note: Last checked on 11th July 2024