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Ujjivan Personal Loan Customer Care

4.5/5

15.6L Reviews

5.7cr+Satisfied Customers
65+Lending Partners
₹65k Cr+Loans Disbursed
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Quick Disbursal

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Digital Process

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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee6,500
ICICI Bank
100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest11% - 13%
Tenure upto1-5 Years
Processing FeeUpto 2%
Axis Bank
Low Processing fee
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
Why Choose Paisabazaar?
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End-to-End Digital Process

How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

Ujjivan Small Finance Bank - Customer Care

How to Submit a Complaint at Ujjivan Small Finance Bank?

  • Visit Official website
  • Select if you are an existing customer of the bank or not
  • Fill fields like name, email id, mobile number, complaint related to and complaint
  • Click submit

Grievances Redressal

If you have called the customer care representative or have visited the nearest branch and your complaint has not been resolved, you can use the following escalation matrix:

  • Level 1 (Branch Manager/Phone Banking Customer): You can contact the Branch Manager at the nearest branch office or can contact the phone banking officer at toll free number 1800-208-2121. You can also send an email to customercare@ujjivan.com
  • Level 2(Regional Nodal Officer): If you don’t receive a satisfactory response from level 1 within 7 working days, you can contact the Regional Nodal Officer at the following details:

South Region

Functionary Regional Nodal Officer (South)
Name of the Regional Nodal Officer Syam Thomas
Email ID Rno.south@ujjivan.com
Telephone number +91 80 4071 2121 EXT- 874
Mailing Address Grape Garden No, 27, 3rd A Cross, 18th Main, 6th Block Koramangala, Bengaluru –560095
Areas of Operations Karnataka, Kerala, Tamil Nadu, Pondicherry, Goa
Fax Number +91 80 414688700

North Region

Functionary Regional Nodal Officer (North)
Name of the Regional Nodal Officer Yashovardhan Roy
Email ID mo.north@ujjivan.com
Telephone number +91-0120 6262121 EXT – 120
Mailing Address Block-D, Plot no -7, Vyapar Marg, GMTT Building 2nd & 3rd Floor, Sector-3 , Noida, Uttar Pradesh – 201301
Areas of Operations Uttar Pradesh, Delhi, Chandigarh, Rajasthan, Uttrakhand, Chhattisgarh, Madhya Pradesh, Himachal Pradesh

East Region

Functionary Regional Nodal Officer (East)
Name of the Regional Nodal Officer Manju Nandy
Email ID mo.east@ujjivan.com
Telephone number +91 33 4045 2171 Ext: 171
Mailing Address 4th Floor, Rishi Tech Park, Premises Number. 02-0360, Plot No. DH-6/2, Action Area 1D, New Town, Kolkata- 700156
Areas of Operations Jharkhand, West Bengal, Orisaa, Bihar, Meghalaya, Assam, Tripura

West Region

Functionary Regional Nodal Officer (West)
Name of the Regional Nodal Officer Prerna Bhosale
Email ID mo.west@ujjivan.com
Telephone number +91 20 41412121 EXT – 130
Mailing Address Almonte- IT Park, SRNO8, 7th floor, Hadapsar Mundhwa Bypass, Village Kharadi, Pune- 411014
Areas of Operations Maharashtra, Gujarat
  • Level 3(Principal Nodar Officer): If you are still not satisfied with the response, you can escalate the issue to Principal Nodal Officer.
Name of the Principal Nodal Officer Suresha C
E- Mail ID pno@ujjivan.com
Telephone Number 080 – 4071 2121 EXT – 230
Mailing address Grape Garden, No. 27. 3rd A Cross, 18th Main, 6th Block Koramangala, Bangalore- 650075
Fax Number +91 80 41468700

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All Your Needs

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Avail Personal Loan for
All Your Needs

How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

Avail Personal Loan for
All Your Needs

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Avail Personal Loan for
All Your Needs

FAQs

What is the tenure to repay Ujjivan Small Finance Bank Personal Loan?

The tenure to repay Ujjivan Small Finance Bank Personal Loan varies from 12 to 60 months.

Who all are eligible for Ujjivan Small Finance Bank Personal Loan?

If you are a salaried professionals who is aged between 22- 58 years and have a minimum monthly income of more than or equal to the state-prescribed minimum wage limit, you can avail a personal loan from the bank.

Are there any additional benefits if I avail Ujjivan Small Finance Bank Personal?

Yes, you get a loan protection insurance plan if you apply for this personal loan.

Is it possible to apply for a personal loan jointly with my spouse?

No, this facility is not available with the bank right now.

How will be the personal loan disbursed?

Once approved, the personal loan would be directly disbursed to your salary account.

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What our customers say

Smooth & hassle-free loan approval experience

I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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Sanjay Kumar GuptaMar 30, 2026

Exceptional guidance throughout the process

I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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Jyotirmoy SinghaMar 23, 2026

Very helpful and easy to reach

I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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Kirubagaran GanesanFeb 24, 2026

Reliable help when i needed it most

I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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DharmeshFeb 22, 2026

Committed support that made everything easy

I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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BhupendraFeb 18, 2026

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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Kokil BarnwalFeb 12, 2026

Easy loan approval with good guidance

Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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Riyaj AtarFeb 9, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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Anuradha GuptaJan 21, 2026
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Anubhuti Agrawal profile
Written ByLinkedIn icon
Anubhuti Agrawal
Shamik Ghosh profile
Reviewed ByLinkedIn icon
Shamik Ghosh

Paisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners.

The APR (Annual Percentage Rate) of a personal loan is its annualised cost of borrowing, which includes the interest rate as well as the processing fees, documentation fees and other fees charged during the loan origination. The APR is expressed in the form of a percentage and thus, allows personal loan applicants to detect personal loan schemes offered at lower interest rates but with higher processing fees and/or other charges.

The APR of personal loans usually ranges between 11.29% to 35%. For example, assume that you have availed a personal loan of Rs. 5 lakhs @ 10.50% p.a. with a repayment tenure of 5 years. The processing fee charged for this loan is 1.5% of the loan amount, which amounts to Rs 7,500. Therefore, the total borrowing cost of your personal loan will be Rs 1,52,317 and its APR will be 11.16%.

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