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How to Port Your SIM While Keeping the Number Same?

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What Is Mobile Number Portability (MNP)?

MNP or Mobile Number Portability gives users the freedom to change their mobile operators without changing their existing mobile number. This means you can switch from prepaid to postpaid or move to a different network provider. With MNP service, you can even port your mobile number across cities. For example, if you’re relocating from Delhi to Mumbai and want to port your number to a local operator there, you can do it through a process known as inter-circle MNP.

Who Can Port Their SIM?

To port your mobile number, a certain set of eligibility criteria must be met. Some of them are given below:

  • The existing mobile connection must be at least 90 days old.
  • There must be no legal or nodal case related to the SIM connection.
  • Your existing mobile connection must not have any dues or pending bills.
  • There should be no ongoing request for a change of ownership of the mobile number.

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Documents Required for SIM Porting

To port your number, you'll need to submit one document each for proof of identity and proof of address, along with a passport-size photograph.

Documents required
Proof of Identity (POI) Aadhaar, Passport, Driving License, Voter ID Card, Ration Card with Photo, PAN Card or Current passbook of Post Office/any scheduled bank having photo etc.
Proof of Address (POA) Aadhaar, Passport, Ration Card (with address), Current Passbook of Post Office/any Scheduled Bank, Voter card issued from 2008 etc.

Broadband / Landline Operator

How Long Does It Take to Port Operator?

Usually it takes 3-5 working days to complete the porting process. If you’re porting within the state, then it will take around 3 working days. The porting from one state to another  (e.g. Delhi to Mumbai) takes 5 working days. Also, in case of porting a Corporate number, the porting time is 5 working days. Some states have different timelines for SIM porting. For example, in Jammu & Kashmir, Assam and North East service areas, it will take around 15 working days to port a number.

Why Was My Port Request Rejected?

Your port request can be rejected due to these possible reasons:

  • Incorrect UPC

If you enter an incorrect UPC, or there's even a small typo while submitting the porting form, your request can be rejected.

  • UPC expired

Usually, a UPC is valid for 4 days, except in Jammu & Kashmir, Assam, and the North East, where it remains valid for 30 days. If your UPC expires before you submit your porting request, you'll have to generate a new one.

  • Postpaid bill pending or outstanding dues

If you have any outstanding bills or unpaid dues with your current operator, your porting request will be rejected until the dues are cleared.

  • Number active for less than 90 days

Numbers that are newly activated or haven't completed the 90-day usage period with the current operator aren't eligible for porting.

  • Wrong documents

Submitting incorrect, incomplete, or mismatched documents, such as an ID that doesn't match your registered details, can lead to rejection.

Quick Links

FAQs

How to know the status of an MPN request?

After you have submitted your porting request with the provider, you will be informed through SMS at every stage of porting .

Can I Cancel a Port Request?

Yes, cancellation of SIM porting is possible, but only within 24 hours of submitting the form.

Is porting SIM free? 

Most operators provide SIM porting free or charge a nominal SIM fee.

Can I port my SIM online?

Yes, many telecom operators offer online SIM porting. To do this, generate your UPC, visit the operators website and fill in the porting form. Your new SIM will be delivered to your address though some providers may send a representative for verification.

What is a Unique Porting Code (UPC)?

UPC (Unique Porting Code) is basically an 8-digit code required to initiate the process of porting. It can be generated by sending an SMS, PORT(Space)Mobile Number to 1900.

How long is the UPC valid?

UPC will be valid for four days from the date of generation. For Jammu & Kashmir, Assam and the North East region, you get a longer validity period of 30 days.

Can I cancel a porting request?

Yes, porting requests can be cancelled or withdrawn within 24 hours of submitting the form. To cancel. SMS 'CANCEL' (space) 10-digit mobile number’, to 1900.

Will I lose my contacts after porting?

In MNP, only the network operator changes; your number, contacts, and existing benefits (if applicable) will remain unaffected.

Bharti profile
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Bharti
Vandana Punj profile
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Vandana Punj
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