How to Check BSNL Balance, Data Usage and Validity?

Bharat Sanchar Nigam Limited (BSNL) customers can check the main balance, data limit and validity of their active BSNL plan through their BSNL Selfcare app, WhatsApp service or official website. Knowing how to check your BSNL balance, data usage and validity helps you avoid sudden service suspensions or unexpected speed drop when you need it the most.

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Quick way to check your BSNL Balance

Method	Details
USSD code	*123#
Mobile App	BSNL Selfcare App
WhatsApp service	1800-4444
Customer care	For BSNL network: 1503; Other networks: 1800-180-1503

Methods to Check BSNL Balance, Data Validity & Data Usage

BSNL offers various ways to check your balance, data validity and usage through its mobile app, WhatsApp service and website. Learn more about each method below:Using the BSNL Mobile AppTo track your BSNL balance and plan details from your smartphone, use the BSNL Selfcare app and follow these steps:

Download the BSNL Selfcare app from Google Play Store or App Store.
Enter your BSNL mobile number and OTP to register/log on the app.
Next, navigate the app to view your main balance, data limit, pack validity and active plan details.
You can also browse and activate various BSNL plans including OTT, Broadband etc. through the app.

Via the WhatsApp ServiceIf you want to know your data/talktime balance or plan validity without downloading the BSNL Selfcare app, then do it via WhatsApp. BSNL’s WhatsApp service will help you get all information easily and instantly without any hassles. BSNL customers can also use this service to book a new fiber connection, pay bills, lodge a complaint, change your plan or subscribe to OTT services. To get started, follow the steps below:Step 1: Save BSNL's official number 1800-4444 to your phone contacts.Step 2: Open WhatsApp and send a ‘Hi’ to this number.Step 3: An automated interactive menu will instantly appear on your mobile phone screen.Step 4: Reply with the corresponding number or keyword to select an option and/or complete your request.Through the BSNL WebsiteThis is another way to check your BSNL balance, remaining data and validity. Follow the steps below to do so:

Visit the official BSNL Selfcare website.
Select your state and click ‘OK’ to proceed.
Existing users can log in using their username, password and captcha code. New users should click on ‘Register Here’ and fill in the required details to create an account.
After logging in, navigate to the main dashboard.
Your current plan, active data balance and plan expiry date will be displayed on the screen.

Using BSNL Customer CareIf you want to check your BSNL balance, validity or remaining data, you can contact BSNL through the following customer support channels:

Toll-free number- 1800-4444 (from landline/FTTH)
Contact number - 1503 (from BSNL network), 1800-180-1503 (from other network)
WhatsApp number - 1800-4444 (Write ‘Hi” to get the information).
Email - portalhelpdesk@bsnl.co[dot]in Or ebenquiry@bsnl.co[dot]in

Recharges & Bill Payments

Airtel Mobile Recharge Plans

No Recharge Plans

Amount

₹299

Data

1.5GB/day

Validity

28 day

Amount

₹349

Data

Unlimited 5G + 2GB/day

Validity

28 day

Amount

₹379

Data

Unlimited 5G + 2GB/day

Validity

1 month

Amount

₹399

Data

Unlimited 5G + 2.5GB/day

Validity

28 day

Amount

₹649

Data

Unlimited 5G + 2GB/day

Validity

56 day

Common Problems Related to Checking BSNL Balance, Data Usage & Validity

Common problems that may occur while checking the BSNL main balance, data usage and validity of the active plan:

USSD code is not working or an incorrect code was used.
App login issues or temporary app glitch.
WhatsApp does not respond properly.
No internet connection or slow internet connectivity.

Recharge Successful but Not Activated? Here’s What to Do If you receive the message of ‘Recharge successful’ but the plan is not activated, there may be a temporary issue, which can be resolved by the following ways:

Wait up to 30 minutes for the recharge to reflect.
Toggle ‘Airplane mode’ on and off to refresh the network.
You can also restart your phone for better network connectivity .
Ensure that you have recharged the correct number with the correct plan.
If the issue still persists, call the BSNL customer care for further assistance by dialling this toll-free number 1800-4444.

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FAQs

How do I check the details of my BSNL active plan?

You can check the details of your active BSNL plan through its official website or Selfcare App.

What happens if your recharge payment fails but the money is deducted?

In case of a payment failure, the deducted amount will be refunded within 3-5 business days from the payment date.

What is the BSNL customer care number?

For BSNL landline or FTTH services, you can contact BSNL customer care at 1800-4444. BSNL users can dial 1503, while users from other networks can call 1800-180-1503. You can also send a WhatsApp message to 1800-4444 for support.

How to track BSNL complaint status online?

To track the status of your complaint, simply go to the official BSNL portal and select 'Complaints' from the menu bar. Click on 'Complaint Status', enter the docket number or register mobile number to view the real-time progress of your grievance.